Best Practices for Printers & Cash Drawers

This guide is designed to help you take care of and get the most out of your printer and cash drawer. Become familiar with which type of receipt paper to use, the best cleaning procedures, and where to get replacement keys for your cash drawer.

Table of Contents

Printers

TSP100 & TSP650II Receipt Printers

Whether using the ethernet TSP100 or Bluetooth 650II, keep your Star Micronics printer printing with the tips in this section.

  1. Set up your printer away from heat, moisture, dust, and direct sunlight.
  2. Place your printer on a level surface and do not put any objects underneath it.
  3. These printers require 3-inch thermal paper.

    Other paper types can cause jams and potentially cause damage.

  4. Ensure the paper is loaded properly to print on the thermal side.

    Thermal paper only prints on one side.

  5. If objects (like coins or paper debris) enter the printer, turn the printer off and unplug it from the AC outlet before attempting to remove.
  6. Do NOT open the cover or touch the paper roll while printing or feeding.
  7. To avoid paper jams, feed the paper at least 1mm before printing.
  8. Never touch the printer’s thermal head when clearing a paper jam.

    Doing this can make it dirty and degrade the print quality.

  9. Keep the printer away from devices like microwaves that can obstruct Wi-Fi or Bluetooth signals.
  10. Unplug the printer from power when not using it for prolonged periods.
  11. Connecting an ethernet printer requires direct access to a router, so set the printer up near the router.

TM-m10 & TM-m30 Receipt Printers

Epson’s series of receipt printers are compact enough to fit even the smallest of counters. Follow the tips in this section to keep your ethernet or bluetooth TM-m10 or TM-m30 printing for years to come.

  1. Set up your printer away from heat, moisture, dust, and direct sunlight.
  2. Place your printer on a level surface and do not put any objects underneath it.
  3. Change the printer's orientation if it better suits your business.

    The printer can be set up to print from the front or top. Visit Epson support to learn how to change the installation direction.

  4. Clean the outside of the printer with a lint-free cloth, but do NOT use alcohol or other solvents.
  5. These printers require thermal paper. Be sure to purchase the correct paper for your specific model.

    The TM-m10 uses 2-inch paper and the TM-m30 uses 3-inch paper.

  6. Ensure the paper is loaded properly to print on the thermal side.

    Thermal paper only prints on one side.

  7. Do NOT open the cover or touch the paper roll while printing or feeding.
  8. If objects (like coins or paper debris) enter the printer, turn the printer off and unplug it from the AC outlet before attempting to remove.
  9. To avoid paper jams, feed the paper at least 1mm before printing.
  10. Never touch the printer’s thermal head when clearing a paper jam.

    Doing this can make it dirty and degrade the print quality.

  11. Unplug the printer from power when not using it for prolonged periods.
  12. Keep the printer away from devices like microwaves that can obstruct Wi-Fi or Bluetooth signals.
  13. Connecting an ethernet printer requires direct access to a router, so set the printer up near the router.

SP700 & U220B Ticket Printers

Use the Star SP700 or Epson U220B ticket printers for printing tickets in coarse kitchen environments.

  1. There are two different types of impact paper available for ticket printers: one and two ply paper.
  2. Ticket printers use an ink ribbon.

    If tickets begin printing faintly, you may need to purchase a new ribbon.

  3. Avoid dusty environments with the ticket printer.
  4. Turn off and unplug the printer before removing any paper jams.
  5. If objects (like coins or paper debris) enter the printer, turn the printer off and unplug it from the AC outlet before attempting to remove.
  6. Keep the printer away from devices like microwaves that may obstruct Wi-Fi or Bluetooth signals.
  7. To clean the outside of the printer, lightly dampen a cloth with water, a little detergent, or alcohol.

    Never allow liquid to fall inside the printer.

  8. Every six months, turn the printer off and remove dust from the thermal head and inside of the printer.
  9. Unplug the printer from power when not using it for prolonged periods.

DYMO LabelWriter 450

Keep your DYMO LabelWriter printing by following along with the guide below!

  1. The supported printer is the DYMO LabelWriter 450.
  2. No need to use the included CD.

    Just follow our setup. We recommend using Firefox to print labels.

  3. Use only DYMO branded labels with the label printer.
  4. Before cleaning the printer, disconnect it from power and remove the power cord.
  5. Clean the outside of the printer with a lint-free cloth or diluted glass cleaner, but be sure the cleaner does NOT contain ammonia.

    You may also use a small, soft brush like a toothbrush.

  6. Remove the label roll and clean underneath with a small brush, sweeping away any paper dust.
  7. Load labels only after connecting the power cable.
  8. Periodically clean the label path using the LabelWriter cleaning card.

Cash Drawers

Use the following section to learn how to take the best care of your APG Cash Drawer!

  1. Place the cash drawer on a sturdy and level surface.
  2. To reduce stress on the drawer, switch tills when the drawer becomes too full.
  3. Keep the drawer sides clean and lubricated. Use a dry, lint free cloth to wipe any built up dirt or debris from the tracks and wheels.

    DO NOT use water or any type of liquid cleaner.

  4. The drawer must be connected to a receipt printer for it to open during cash sales or for a No Sale.
  5. Do NOT force the drawer open when using the included keys to open it.
  6. Replacement drawer keys are available for purchase from our store.

Do you have more questions? Check out our Printer and Cash Drawer FAQ!

Are you running into issues while using a printer or cash drawer? Check out our Printer Troubleshooting Guide and Cash Drawer Troubleshooting Guide for solutions to common problems.


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