Return ShopKeep Hardware

Return hardware products purchased from the ShopKeep Store to receive a refund for unneeded items. To qualify for a refund, return-eligible hardware must be returned within the timeframe specified in our return policy with all original materials and packaging. Review how the return process works, then submit a return to send back hardware you do not need.

Table of Contents

Overview of Hardware Returns

Learn about ShopKeep hardware returns, including what types of hardware can be returned, the requirements to be eligible for a refund, and how to submit a return.

  • Non-Apple hardware ordered from the ShopKeep Store is eligible for return within 30 days of receipt unless otherwise noted in our return policy or store. Unopened Apple products, such as iPads, are eligible for return within 14 days. ShopKeep gift cards, opened Apple products, and countertop screen guards cannot be returned.
  • To receive a refund, hardware must be returned with all original manuals, cables, materials, and packaging. Hardware must also be returned in the same original new condition in which it was received and be shipped within 14 days of submitting a return.
  • Once a return arrives at our distributor, it takes 5 – 10 business days to process. After the distributor confirms the returned hardware meets all requirements in our return policy, we will email you and issue a refund to the credit card used to place the original order. Funds can take 2 – 3 business days to settle to a credit card after the refund is issued.
  • Returned hardware that does not meet the requirements in our return policy will be shipped back to you, and no refund will be issued.
  • Return shipping is free, but shipping costs incurred at the time of sale will not be refunded.
  • View our hardware return policy here, and follow the steps in the section below to submit a return.

    • How to Return Hardware

    After reviewing how the return process works, submit a return via our online portal to send back hardware purchased from the ShopKeep Store for a refund.

    Hardware products must meet all requirements listed in our return policy to be eligible for a refund. Returned hardware that does not meet these conditions will be shipped back to you, and no refund will be issued.

    1. Click here to visit the hardware returns portal.
    2. Enter the order number and shipping ZIP Code for an order containing hardware to be returned, then click 'Look up order'.

      This information is available in the confirmation email sent when the order was originally placed.

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    3. Check the box next to an item to return.

      If only 1 item is on the order, skip this step as there will be no box to check.

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    4. Select the quantity of the item to return and the reason for return.
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    5. (Optional) Repeat steps 3 - 4 to add additional items from the order to the return.
    6. Click 'Submit Request' to submit the return and generate a shipping label.

      After submitting the return, steps 7 – 9 must be completed within 14 days.

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    7. Click 'Print Return Label' to print the return shipping label to a computer printer.

      Steps 7 – 9 must be performed within 14 days of completing step 6.

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    8. Pack the return items in one box, and affix the shipping label to the outside of the box.

      For packing guides and tips, visit the FedEx Help Center.

    9. Drop off the return package at a FedEx location.

      To find the nearest drop-off location, visit the FedEx Locator.

    FAQ

    View answers to common questions about returning hardware purchased from the ShopKeep Store.

    Can I exchange hardware?

    Yes. To exchange hardware, follow the steps in the section above to return the relevant item(s), then place a new hardware order for the item(s) needed. View our hardware exchange policy here.

    Can I reprint my shipping label?

    Yes. To reprint a shipping label, follow steps 1 – 2 in the section above, then click ‘Print Return Label’.

    How long will it take to receive a refund after shipping my return?

    Once the return arrives at our distributor, it takes 5 – 10 business days to process. After the distributor confirms the returned hardware meets all requirements in our return policy, we will email you and issue a refund to the credit card used to place the original order. Funds can take 2 – 3 business days to settle to a credit card after the refund is issued.

    Are there any items that cannot be returned?

    Yes. Gift cards, opened Apple products, and countertop screen guards cannot be returned. All other non-Apple hardware is returnable unless otherwise specified in our return policy or the ShopKeep Store.

    What if I cannot find my order number?

    Look for the order number in the confirmation email sent for the original hardware order. If unable to locate this email, contact Customer Care for assistance.

    Can I return defective hardware?

    If hardware fails to function under normal use, contact Customer Care for help resolving the issue. If the product is determined to be defective and covered under warranty, we will send a replacement overnight.