Star SP700
Ticket Printer Setup

Often used in restaurants and bars, tickets tell staff what to prepare for an order. Tickets include the items ordered, modifiers selected, guest count entered, and any special notes added by the cashier. Learn how to set up your Star Micronics SP700 Ethernet Kitchen/Ticket Printer, assign items to it, and print or reprint tickets at the register.

Setting up an Epson TM-U220B Kitchen/Ticket Printer? Visit this article instead.

Watch our setup video below:

Star Ticket/Kitchen Printer Setup

Table of Contents

In the Box

The SP700 Ethernet Ticket Printer ships with all of the parts listed below.

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  • SP700 Ethernet Ticket Printer
  • Power cable
  • Roll of 1-ply bond paper
  • Red and black ink ribbon
  • Installation CD (not used with ShopKeep)
  • Insert for alternate paper widths (not used with ShopKeep)
  • Printer Hardware Setup

    Connect the printer directly to your router so it can interact with the register over the existing Wi-Fi network. Once set up, the printer can be connected to ShopKeep for use at the register.

    You must have Wi-Fi at the location and access to the router to set up this printer. The printer must be plugged into a router via ethernet cable to connect with the register.

    1. Connect the power cable to the printer and plug the other end into a power outlet.
    2. Connect an ethernet cable to the printer port labeled ‘100/10 BASE’.

      An ethernet cable is not included with the printer and must be purchased separately.

      If your printer looks different than ours above, you may have an Epson ticket printer. Visit our Epson TM-U220B article for help setting up your printer.
    3. Plug the other end of the ethernet cable into an open numbered port on the router.
    4. Open the printer’s front lid to reveal the ink ribbon tray.
    5. Insert the ink ribbon, press down to lock it in place, and close the lid.
    6. Push the lever to open the back cover, load the paper so it feeds up from the bottom of the roll, and close the cover on the paper.

      Purchase additional rolls of 1-ply or 2-ply bond paper from the ShopKeep Store. Thermal paper is not compatible with this printer.

    7. Flip the power switch to turn on the printer.
    8. Wait for the POWER light to turn solid green.

      If the POWER light is flashing or the ERROR light is on, visit our troubleshooting guide for help.

    9. Follow the steps below to connect the printer to ShopKeep.

    Visit our Best Practices guide for tips on taking care of the printer hardware.

    Connect to ShopKeep

    After the printer hardware is set up, connect the printer to the ShopKeep Register app to activate it for use at the register.

  • Before continuing, be sure the register is connected to the Wi-Fi network of the router the printer is plugged into.
  • If using the Android ShopKeep Register app, follow the steps here to connect the printer to ShopKeep.
    1. In ShopKeep, open the Main Menu and tap 'Integrated Hardware'.
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    2. Tap 'Printer Setup'.
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    3. Under 'Ticket Printers', toggle on the switch next to the ticket printer.
      • Switches can be toggled on or off at each register to change the status of printers for that register.
      • Don’t see the ticket printer listed? Visit our Ticket Printer Troubleshooting guide for help.
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    4. Enter a name for the ticket printer and tap 'Add'.
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    5. (Optional) Tap the printer icon to test the connection between ShopKeep and the printer.

      If successful, this prints a slip of paper with the printer’s name, MAC address, and the date and time.

    6. (Optional) Repeat steps 3 - 5 to connect an ethernet receipt printer for use as a ticket or fallback printer.

    BackOffice Printer Assignments

    In BackOffice, learn how to assign groups of items to a printer for ticket printing, manage ticket printing on the individual item level, and set up a fallback printer to print tickets if the primary ticket printer fails.

    Printer Group Setup

    Printer groups enable you to manage which items print to each ticket printer. Select entire departments or categories of items and assign them to one, or multiple, printers.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
    2. Click ‘Add New’ and select ‘Printer Group’.

      Or select an existing printer group to edit the items or printers assigned to it.

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    3. Enter a ‘Name’ for the printer group.
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    4. Select departments and/or categories of items to assign to the group.
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    5. Select the printer(s) you want to print tickets for the group's items.
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    6. Click ‘Save’ to save changes.
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    7. Get updates on the iOS or Android register to sync the changes to the register.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

    Manage Printed Items

    Manage ticket printing for individual items to assign single items to or unassign them from printer groups.

    1. Open the Item List in BackOffice or from the ShopKeep Register app (employees with BackOffice permissions only).
      • In BackOffice, click ‘Items’ and select ‘Item List’.
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      iOS ShopKeep Register App

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      Android ShopKeep Register App

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    2. Search for an item and click to select it.
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    3. Select a ‘Ticket Printer Group’ from the drop-down or ‘No Printer Group’ to unassign the item.
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    4. Select a save option to save changes.
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    5. Get updates on the iOS or Android register to sync the changes to the register.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

    Set a Fallback Printer

    If a ticket printer fails to print, you can set another ticket printer or a receipt printer as a fallback that will print the ticket. Assign an optional fallback printer to each ticket printer in the event a ticket printer fails.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
    2. Select a ticket printer from the 'Printers' list.
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    3. Choose a ‘Fallback Printer’ from the drop-down.

      Select another ticket printer or an ethernet receipt printer to use as the fallback.

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    4. Click ‘Save’ to save changes.
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    5. Get updates on the iOS or Android register to sync the changes to the register.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

    Ticket Printing at the Register

    Tickets print automatically when a cashier saves or tenders a sale containing items assigned to a printer group. The cashier can also enter notes that will print on the ticket. If needed, tickets can be resent to the kitchen using the reprint feature.

    Tickets also automatically print for online orders received at the register. Visit our ShopKeep eCommerce: Online Ordering article to learn more about ticket printing for online orders.

    1. At the register, add a printer group item to a sale.
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    2. (Optional) Add notes that will print on the ticket.

      For the Android ShopKeep Register app, follow the steps here to add notes to a ticket.

      a Tap ‘Add ticket notes’.
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      b Enter a message and tap ‘Done’.
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    3. Save or tender the sale and the ticket prints automatically.

      If a cashier adds items to a saved sale, tickets print for the new items when the sale is saved again.

      Ticket from a tendered sale:

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      Ticket from a saved sale:

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    4. (Optional) For a saved sale, tap the printer icon, then ‘Reprint Ticket’ to send the ticket to the printer again.

      Learn how to reprint kitchen tickets for online orders directly from the Saved Sales screen here.

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      If tickets do not print properly, visit our troubleshooting guide for help.