Star SP700
Ticket Printer Setup

Often used in restaurants and bars, tickets tell staff what to prepare for an order. Tickets include the items ordered, modifiers selected, guest count entered, and any special notes added by the cashier. Learn how to set up your Star Micronics SP700 Ethernet Ticket Printer, assign items to it, and print or reprint tickets at the register.

Setting up an Epson TM-U220B Kitchen/Ticket Printer? Visit this article article instead.

Watch our setup video below:

Star Ticket/Kitchen Printer Setup

Table of Contents

In the Box

The SP700 Ethernet Ticket Printer ships with all of the parts listed below.

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  • SP700 Ethernet Ticket Printer
  • Power cable
  • Roll of 1-ply bond paper
  • Red/black ink ribbon
  • Manual
  • Installation CD (not used with ShopKeep)
  • Insert for alternate paper widths (not used with ShopKeep)
  • Printer Hardware Setup

    Connect the printer directly to your router so it can interact with the iPad over the existing Wi-Fi network. After setup, the printer can be connected to the ShopKeep app for use at the register.

    The printer must be plugged into a router via ethernet cable to connect to the iPad register. You must have Wi-Fi at the location and access to the router to be able to set up this printer.

    1. Connect the power cable to the printer and plug the other end into a power outlet.
    2. Connect an ethernet cable to the printer’s 100/10 BASE port.

      An ethernet cable is not included with the printer and must be purchased separately.

      If your printer looks different than ours above, you may have an Epson ticket printer. Visit our Epson TM-U220B article for help setting up your printer.
    3. Plug the other end of the ethernet cable into an open numbered port on the router.
    4. Open the printer’s front lid to reveal the ink ribbon tray.
    5. Insert the ink ribbon, press down to lock it in place, and close the lid.
    6. Push the lever to open the back cover, load the paper, and close the cover on the paper.

      The paper must be loaded so it feeds up from the bottom of the roll.

      Purchase additional rolls of bond paper from the ShopKeep Store.
    7. Flip the power switch to turn on the printer.
    8. Wait for the POWER light to turn solid green.

      If the POWER light is flashing or the ERROR light is on, visit our troubleshooting guide for help.

    9. Follow the steps below to connect the printer to ShopKeep.

    Visit our Best Practices guide for tips on taking care of the printer hardware.

    Connect to ShopKeep

    After the printer hardware is set up, connect the printer to ShopKeep to activate it for use at the register. Before continuing, make sure the iPad is connected to your router’s Wi-Fi network in the Settings app.

    1. In the ShopKeep app, open the Control Panel and tap 'Hardware Setup'.
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    2. Tap 'Printer Setup'.
    3. Under 'Ticket Printers', toggle on the switch next to the ticket printer.
      • Switches can be toggled on or off at each register to change the status of printers for that register.
      • Don’t see the ticket printer listed? Visit our Ticket Printer Troubleshooting guide for help.
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    4. Enter a name for the ticket printer and tap 'Add'.
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    5. (Optional) Tap the 'Test Print' button to test the connection between ShopKeep and the printer.

      If successful, this prints a slip of paper with the printer’s name and MAC address.

    6. (Optional) Repeat steps 3 - 5 to connect an ethernet receipt printer for use as a ticket or fallback printer.

    BackOffice Printer Assignments

    Learn how to assign groups of items to the ticket printer, set up a fallback printer, and manage ticket printing on the individual item level.

    Printer Group Setup

    Printer groups enable you to manage which items print to each ticket printer. Select entire departments or categories of items and assign them to one, or multiple, printers.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
    2. Click ‘Add New’ and select ‘Printer Group’.

      Or select an existing printer group to edit the items or printers assigned to it.

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    3. Enter a ‘Name’ for the printer group.
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    4. Select departments or categories of items to assign to the group.
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    5. Select the printer(s) you want to print tickets for the group's items.
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    6. Click ‘Save’ to save changes.
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    7. Sign in to the ShopKeep app as a manager, open the Control Panel, and tap ‘Get Updates’.
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    Manage Printed Items

    Manage ticket printing on the item-level to assign/unassign individual items to/from a printer group.

    1. In BackOffice, click ‘Items’ and select ‘Item List’.
    2. Search for an item and click to select it.
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    3. Select a ‘Ticket Printer Group’ from the drop-down.

      Or choose ‘No Printer Group’ to unassign the item.

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    4. Click 'OK' to save changes.
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    5. Sign in to the ShopKeep app as a manager, open the Control Panel, and tap ‘Get Updates’.
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    Set a Fallback Printer

    If a ticket printer fails to print, the fallback prints the ticket. Assign an optional fallback printer to each ticket printer to pick up the slack in the event a ticket printer fails.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
    2. Select a ticket printer from the 'Printers' list.
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    3. Choose a ‘Fallback Printer’ from the drop-down.

      Select another ticket printer or an ethernet receipt printer to use as the fallback.

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    4. Click ‘Save’ to save changes.
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    5. Sign in to the ShopKeep app as a manager, open the Control Panel, and tap ‘Get Updates’.
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    Ticket Printing at the Register

    Tickets print automatically when a cashier tenders a sale or saves a check containing items assigned to a printer group. The cashier can also enter notes that will print on the ticket. If needed, tickets can be resent to the kitchen using the reprint feature.

    1. At the register, add a printer group item to the transaction screen.
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    2. (Optional) Tap 'Add ticket notes' to enter a message that will print on the ticket.
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      Then use the keyboard to enter some notes and tap ‘Done’.

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    3. Tender the sale or save it as an open check and the ticket prints automatically.

      If a cashier adds items to a saved check, tickets print for the new items when the check is saved again.

      Ticket from a tendered sale:

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      Ticket from a saved check:

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    4. (Optional) For any open check, tap ‘More…’, then ‘Reprint Ticket’ to send the ticket to the printer again.

      This feature is only available in ShopKeep for iOS v3.6.0 and above. To learn how to update your ShopKeep app visit our Introduction to the iPad article.

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      If tickets do not print properly, visit our troubleshooting guide for help.

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