Epson TM-U220B
Ticket Printer Setup

Often used in restaurants and bars, tickets tell staff what to prepare for an order. Tickets include the items ordered, modifiers selected, and any special notes added by the cashier. Learn how to set up your Epson TM-U220B ticket printer, assign items to it, and print tickets at the register.

This article covers setup for the Epson TM-U220B ticket printer. If you have a Star ticket printer, visit our Star SP700 article for help setting up your printer.

Watch our Epson Ticket Printer setup video below:

Epson Ticket Printer Setup

Table of Contents

In the Box

The Epson TM-U220B Ethernet Ticket Printer ships with all of the parts listed below.

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  • Printer
  • Power Adapter & Cable
  • Roll of 1-ply Bond Paper
  • Red/Black Ink Ribbon
  • Power Switch Cover
  • User Manual (printed and CD copies)
  • Printer Hardware Setup

    Connect the printer directly to your router so it can interact with the iPad over the existing Wi-Fi network.

    The printer must be plugged into a router via ethernet cable to connect with the iPad. You must have Wi-Fi at the location and access to the router to be able to set up this printer.

    1. Plug the power cable into the adapter.
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    2. Connect the power adapter to the printer and plug the other end into a power outlet.

      If your printer looks different than ours below, you may be using a Star ticket printer. Visit our Star SP700 article for help setting up your printer.

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    3. Connect an ethernet cable to the printer's 100/10 BASE port.

      *An ethernet cable is not included with the printer and must be purchased separately.

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    4. Plug the other end of the ethernet cable into an open numbered port on the router.
    5. Turn the knob on the ink ribbon clockwise to tighten the slack.
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    6. Lift open the printer's front lid.
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    7. Insert and lock the ink ribbon cartridge into place.

      Position the red and black ribbon behind the grey metal plate.

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    8. Turn the ink ribbon's knob a couple more times and close the printer's front lid.
    9. Flip the power switch to turn on the printer.
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    10. Push the lever to open the back cover.
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    11. Load the paper so it feeds up from the bottom of the roll.

      Running low on paper? Purchase more from the ShopKeep Store.

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    12. Close the back cover on the paper.
    13. Wait for the red lights to turn off and for the POWER light to turn solid green.

      If the red lights do not turn off, visit our troubleshooting guide for help.

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    14. (optional) Snap the cover over the power switch to prevent the printer from accidentally being turned off.
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    15. Follow the steps below to connect the printer to ShopKeep.

    Connect to ShopKeep

    After the printer hardware is set up, connect the printer to ShopKeep to activate it for use at the register. Before continuing, make sure the iPad is connected to your router’s Wi-Fi network.

    1. In ShopKeep, open the Control Panel and tap 'Hardware Setup'.
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    2. Tap 'Printer Setup'.
    3. Under 'Ticket Printers', toggle on the switch next to 'Epson TM-U220'.
      • Printers can be toggled on or off for each register on your network.
      • Don’t see the printer listed? Visit our Ticket Printer Troubleshooting guide for help.
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    4. Enter a name for the printer and tap 'Add'.
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    5. (optional) Tap the 'Test Print' button to test the connection between ShopKeep and the printer.

      If successful, this prints a slip of paper with the printer’s name and MAC address.

    6. (optional) Repeat steps 3 - 5 to connect an ethernet receipt printer for use as a ticket or fallback printer.

      The Epson TM-m10 Bluetooth printer can also be used as a ticket printer, but cannot be used as a fallback printer.

    BackOffice Printer Assignments

    Learn how to assign groups of items to the ticket printer, set up a fallback printer, and manage ticket printing on the individual item level.

    Printer Group Setup

    Printer groups allow you to manage which departments and categories of items print to each ticket printer. Select entire departments or categories and assign them to one or multiple printers.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
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    2. Click ‘Add New’ and select ‘Printer Group’.

      Or select an existing printer group to edit the items or printers assigned to it.

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    3. Enter a ‘Name’ for the printer group.
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    4. Select departments/categories of items to assign to the group.
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    5. Select the printer(s) you want to print tickets for the group's items.
      Assigning multiple printers to a printer group is supported in ShopKeep v2.16.0 and above. If you cannot select more than one printer, visit our support article to learn how to update your registers.
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    6. Click ‘Save’ to save changes.
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    7. Sign in to the register as a manager, open the Control Panel, and tap ‘Get Updates’.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

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    Manage Printed Items

    Manage ticket printing for individual items to assign or unassign single items to or from a printer group.

    1. In BackOffice, click ‘Items’ and select ‘Items List’.
    2. Search for and select an item.
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    3. Click 'Additional Details'.
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    4. Select a ‘Ticket Printer Group’ from the drop-down.

      Or choose ‘No Printer Group’ to unassign the item.

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    5. Click 'OK' to save changes.
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    6. Sign in to the register as a manager, open the Control Panel, and tap ‘Get Updates’.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

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    Set a Fallback Printer

    If a ticket printer fails to print, you can set up your printers so a fallback printer prints the ticket. Assign an optional fallback printer to each ticket printer in the event a ticket printer fails.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
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    2. Select a ticket printer from the 'Printers' list.
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    3. Choose a ‘Fallback Printer’ from the drop-down.

      Select another ticket printer or an ethernet receipt printer to use as the fallback.

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    4. Click ‘Save’ to save changes.
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    5. Sign in to the register as a manager, open the Control Panel, and tap ‘Get Updates’.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

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    Ticket Printing at the Register

    Tickets print automatically when a cashier tenders a sale or saves a check containing items assigned to a printer group. The cashier can also enter notes that will print on the ticket.

    1. At the register, add a printer group item to the transaction screen.
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    2. (optional) Tap 'Add ticket notes' to enter a message that prints on the ticket.
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      Then use the keyboard to enter some notes and tap ‘Done’.

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    3. Tender the sale or save it as an open check and the ticket prints automatically.

      If a cashier adds items to a saved check, tickets print for the new items when the check is saved again.

      Ticket from a saved check:

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      Ticket from a tendered sale:

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