Epson TM-U220B
Ticket Printer Setup

Use the Epson TM-U220B Kitchen/Ticket Printer to print tickets that tell staff what to prepare for orders. Commonly used in restaurant and bars, tickets list the items ordered, modifiers selected, and any notes entered by the cashier. Learn how to set up the Epson printer, create printer groups to manage items for ticket printing, and print tickets at the register.

Setting up a Star Micronics SP700 Kitchen/Ticket Printer? Visit this article instead.

Watch our setup video below:

Epson Ticket/Kitchen Printer Setup

Table of Contents

In the Box

The Epson TM-U220B Kitchen/Ticket Printer ships with the parts listed below.

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  • Epson TM-U220B Kitchen/Ticket Printer
  • Power adapter & cable
  • Roll of 1-ply bond paper
  • Red/black ink ribbon
  • Power switch cover
  • User manual (printed and CD copies)
  • Printer Hardware Setup

    Complete the basic steps of connecting the printer to power, plugging it into your router, and loading the ink ribbon and paper. After setup, the printer can be connected to ShopKeep for use at the register.

    You must have Wi-Fi at the location and access to the router to set up this printer. The printer must be plugged into a router via ethernet cable to connect with the iPad.

    1. Plug the power cable into the adapter.
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    2. Connect the power adapter to the printer and plug the other end into a power outlet.

      If your printer looks different than ours below, you may have a Star ticket printer. If so, visit our Star SP700 article for setup help.

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    3. Connect an ethernet cable to the printer's 100/10 BASE port.

      * An ethernet cable is not included with the printer and must be purchased separately.

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    4. Plug the other end of the ethernet cable into an open numbered port on the router.
    5. Turn the knob on the ink ribbon clockwise to tighten the slack.
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    6. Lift open the printer's front lid.
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    7. Insert the ink ribbon cartridge, then press down to lock it in place.

      Position the red and black ribbon behind the grey metal plate.

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    8. Turn the ink ribbon's knob a couple more times, then close the front lid.
    9. Flip the power switch to turn on the printer.
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    10. Push the lever to open the back cover.
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    11. Load the paper so it feeds up from the bottom of the roll.

      Running low on paper? Purchase 1-ply or 2-ply bond paper from the ShopKeep Store. Thermal paper is not compatible with the printer.

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    12. Close the cover on the paper.
    13. Wait for the red lights to turn off and for the POWER light to turn solid green.

      If the red lights do not turn off, visit our troubleshooting guide for help.

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    14. (Optional) Snap the cover over the power switch to prevent the printer from accidentally being turned off.
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    15. Follow the steps below to connect the printer to ShopKeep.

    Connect to ShopKeep

    With the printer hardware set up, connect the printer to the ShopKeep Register app to activate it for use with the register.

    Before continuing, make sure the iPad is connected to the Wi-Fi network of the router the printer is plugged into.

    1. In ShopKeep, open the Control Panel and tap 'Hardware Setup'.
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    2. Tap 'Printer Setup'.
    3. Under 'Ticket Printers', toggle on the switch next to 'Epson TM-U220'.

      Don’t see the printer listed? Visit our troubleshooting guide for help.

      • If the printer also appears in a ‘Cash Drawers’ section, do not toggle it on there.
      • Printers can be toggled on and off at each register to change the status of printers at that register.
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    4. Enter a name for the printer, then tap 'Add'.
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    5. (Optional) Tap the 'Test Print' button to test the connection between ShopKeep and the printer.

      If successful, this prints a slip of paper with the printer’s name, MAC address, and the date/time.

    6. (Optional) Repeat steps 3 - 5 to connect an ethernet receipt printer for use as a ticket or fallback printer.

    BackOffice Printer Assignments

    In BackOffice, learn how to assign groups of items to the printer for ticket printing, manage ticket printing on the individual item level, and set up a fallback printer to print tickets if the primary ticket printer fails.

    Printer Group Setup

    Printer groups allow you to manage which departments and categories of items print to each ticket printer. Select entire departments or categories and assign them to one or multiple printers.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
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    2. Click ‘Add New’ and select ‘Printer Group’.

      Or, select an existing printer group to edit the items or printers assigned to it.

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    3. Enter a ‘Name’ for the printer group.
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    4. Select departments and/or categories of items to assign to the group.
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    5. Select the printer(s) that will print tickets for the group's items.
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    6. Click ‘Save’ to save changes.
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    7. In the ShopKeep Register app, tap 'Get Updates' to sync changes to the register.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

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    Manage Printed Items

    Manage ticket printing for individual items to assign single items to or unassign them from printer groups.

    1. In BackOffice, click ‘Items’ and select ‘Items List’.
    2. Search for and select an item.
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    3. Select a ‘Ticket Printer Group’ from the drop-down.

      Or, choose ‘No Printer Group’ to unassign the item.

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    4. Click 'OK' to save changes.
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    5. In the ShopKeep Register app, tap 'Get Updates' to sync changes to the register.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

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    Set a Fallback Printer

    If a ticket printer fails to print, you can set another ticket printer or a receipt printer as a fallback that will print the ticket. Assign an optional fallback printer to each ticket printer in the event a ticket printer fails.

    1. In BackOffice, click ‘Settings’ and select ‘Printers’.
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    2. Select a ticket printer from the 'Printers' list.
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    3. Choose a ‘Fallback Printer’ from the drop-down.

      Select another ticket printer or an ethernet receipt printer to use as the fallback.

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    4. Click ‘Save’ to save changes.
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    5. In the ShopKeep Register app, tap 'Get Updates' to sync changes to the register.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

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    Ticket Printing at the Register

    Tickets print automatically when a cashier tenders a sale or saves a check containing items assigned to a printer group. The cashier can also enter notes that will print on the ticket.

    1. At the register, add a printer group item to a transaction.
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    2. (Optional) Add notes that will print on the ticket.
      a Tap ‘Add ticket notes’.
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      b Enter a message and tap ‘Done’.
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    3. Tender the sale or save it as an open check and the ticket prints automatically.

      If a cashier adds items to a saved check, tickets print for the new items when the check is saved again.

      Ticket from a saved check:

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      Ticket from a tendered sale:

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    If tickets do not print properly, visit our troubleshooting guide for help.


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