Using the Clover Mini

From running sales to changing payment settings, learn how to use the key features of your Clover All-in-One Credit Card Reader and Printer.

Setting up the Clover All-in-One Credit Card Reader and Printer for the first time? Visit our setup article.

Table of Contents

Customer Facing Display

The Clover screen displays transaction details to customers as the ShopKeep iOS Register app is used by a cashier. Below, we show you what customers see at each step in a sale.

The Clover device shows each sale item along with its quantity, any modifiers or variants, and the total.

Click to Enlarge

Click to Enlarge

As items are added to and removed from the sale, the screen of the Clover device updates accordingly.

Click to Enlarge

Click to Enlarge

Subtotal, tax, and total due are shown on screen. Discounts are reflected in the subtotal.

Click to Enlarge

Click to Enlarge

Accepting Credit Cards

The Clover device supports multiple types of credit payments. Read below to learn how to accept EMV chip cards, swiped credit and debit cards, contactless payments, and manually entered cards when customers sign and tip on the screen of the device.

  • To learn how to accept tips and signatures on paper receipts, visit our Tips and Gratuity article.
  • For help issuing and redeeming ShopKeep Gift Cards, visit our support article here.
  • EMV

    If a customer’s credit or debit card has a chip, run an EMV sale.

    1. In ShopKeep, the cashier rings up a sale and taps ‘Credit’.
    2. On the Clover device, the customer selects a tip option.

      Visit the Tips and Gratuity article to learn how to change the suggested amounts or disable tipping.

      Click to Enlarge
    3. If prompted, the customer taps ‘Yes’ to confirm the gratuity amount or ‘No’ to enter a different amount.

      This warning appears on the Clover device when the gratuity entered is more than 50% of the sale total.

      Click to Enlarge
    4. The customer inserts their card, chip-end first, into the device.
      Click to Enlarge
    5. When prompted, the customer removes their card.
    6. For debit cards, the customer can choose to process the card as 'Credit' or 'Debit'.
      Click to Enlarge

      If the customer selects ‘Debit’, they enter their PIN and tap ‘Enter’.

      Click to Enlarge
      If PIN Entry is disabled, most debit cards will bypass these screens & automatically process as ‘Credit’.
    7. If prompted, the customer signs the screen and taps ‘Done’.

      If the customer entered their PIN correctly in the previous step, they do not have to sign.

      Click to Enlarge
    8. Either the customer or cashier completes the sale.
      • The customer completes the sale by tapping a receipt option or ’No receipt’ on the Clover device.
      Click to Enlarge
      • The cashier completes the sale by selecting a receipt option on the iPad and tapping ‘Done’ or by tapping ‘No Receipt’.

    Swipe

    When a customer has a card with only a magnetic stripe, process a swiped credit or debit card sale.

    1. In ShopKeep, the cashier rings up a sale and taps ‘Credit’.
    2. On the Clover device, the customer selects a tip option.

      Visit the Tips and Gratuity article to learn how to change the suggested amounts or disable tipping.

      Click to Enlarge
    3. If prompted, the customer taps ‘Yes’ to confirm the gratuity amount or ‘No’ to enter a different amount.

      This warning appears on the Clover device when the gratuity entered is more than 50% of the sale total.

      Click to Enlarge
    4. With the magnetic stripe facing down, the customer slides their card either way through the device.
      Click to Enlarge
    5. For debit cards, the customer can choose to process the card as 'Credit' or 'Debit'.
      Click to Enlarge

      If the customer selects ‘Debit’, they enter their PIN and tap ‘Enter’.

      Click to Enlarge
      If PIN Entry is disabled, most debit cards will bypass these screens & automatically process as ‘Credit’.
    6. If prompted, the customer signs the screen and taps ‘Done’.

      If the customer entered their PIN correctly in the previous step, they do not have to sign.

      Click to Enlarge
    7. Either the customer or cashier completes the sale.
      • The customer completes the sale by tapping a receipt option or ’No receipt’ on the Clover device.
      Click to Enlarge
      • The cashier completes the sale by selecting a receipt option on the iPad and tapping ‘Done’ or by tapping ‘No Receipt’.

    Contactless

    For customers who wish to use a contactless payment method, the Clover device supports Apple Pay, Samsung Pay, Android Pay, and contactless credit cards.

    1. In ShopKeep, the cashier rings up a sale and taps ‘Credit’.
    2. On the Clover device, the customer selects a tip option.

      Visit the Tips and Gratuity article to learn how to change the suggested amounts or disable tipping.

      Click to Enlarge
    3. If prompted, the customer taps ‘Yes’ to confirm the gratuity amount or ‘No’ to enter a different amount.

      This warning appears on the Clover device when the gratuity entered is more than 50% of the sale total.

      Click to Enlarge
    4. The customer holds their card or device within 1" of the contactless symbol on the device.
      Click to Enlarge
    5. Either the customer or cashier completes the sale.
      • The customer completes the sale by tapping a receipt option or ’No receipt’ on the Clover device.
      Click to Enlarge
      • The cashier completes the sale by selecting a receipt option on the iPad and tapping ‘Done’ or by tapping ‘No Receipt’.

    Manual Entry

    Manual entry allows a customer to enter their credit or debit card information and process their card without swiping, inserting, or tapping it.

    1. In ShopKeep, the cashier rings up a sale and taps ‘Credit’.
    2. The cashier taps ‘Manual Card Entry’.
      Click to Enlarge
    3. On the Clover device, the customer selects a tip option.

      Visit the Tips and Gratuity article to learn how to change the suggested amounts or disable tipping.

      Click to Enlarge
    4. If prompted, the customer taps ‘Yes’ to confirm the gratuity amount or ‘No’ to enter a different amount.

      This warning appears on the Clover device when the gratuity entered is more than 50% of the sale total.

      Click to Enlarge
    5. The customer enters their card number, CVV code, and expiration date, tapping ‘Enter’ after each screen.
      Click to Enlarge
    6. The customer signs the screen and taps ‘Done’.
      Click to Enlarge
    7. Either the customer or cashier completes the sale.
      • The customer completes the sale by tapping a receipt option or ’No receipt’ on the Clover device.
      Click to Enlarge
      • The cashier completes the sale by selecting a receipt option on the iPad and tapping ‘Done’ or by tapping ‘No Receipt’.

    Payment Settings

    Check out these optional settings to control when customers must enter their PIN or sign for a sale.

    Finding the Payment Settings

    Learn where the device’s payment settings are located.

    1. Tap all 4 corners to exit the Network Pay Display app.

      The corners must be tapped either simultaneously or one at a time in quick succession.

      Click to Enlarge
    2. If prompted, enter the Clover device's passcode.
      Click to Enlarge
    3. Open the 'Setup' app.
      Click to Enlarge
    4. Tap 'Payments'.
      Click to Enlarge
    5. Select a section below to change a supported payment setting.

    PIN Entry

    The ‘PIN Entry’ setting applies to sales where a debit card is used. Choose whether to prompt customers for their PIN or to process debit cards without PIN entry.

    With PIN entry enabled, debit rates will apply to debit card sales. If PIN entry is disabled, credit rates will apply to debit card sales.

    1. In the Payment settings, tap 'PIN Entry'.
      Click to Enlarge
    2. Select a PIN entry option and tap 'Save'.
      Click to Enlarge
    3. Tap the Home button to exit Setup.
      Click to Enlarge
    4. Reopen the Network Pay Display app to continue using the device with ShopKeep.
      Click to Enlarge

    Signature Requirement

    The ‘Signature requirement’ setting allows you to set a threshold amount for customer signatures. Customers must sign for a sale if its total is over the set threshold.

    1. In the Payment settings, tap ‘Signature requirement’.
      Click to Enlarge
    2. Select a signature requirement option.
      Click to Enlarge
    3. If 'Don't require signature' is selected, enter an amount.

      Sales below this amount will not require a signature.

      Click to Enlarge
    4. Tap 'Save'.
    5. Tap the Home button to exit Setup.
      Click to Enlarge
    6. Reopen the Network Pay Display app to continue using the device with ShopKeep.
      Click to Enlarge

    • Help us improve ShopKeep Support. Was this article helpful?
    • YES   NO