If you signed up for ShopKeep on or after February 26, 2018, use this article to receive & adjust inventory.
If you signed up prior to February 26, 2018, follow along below as we slowly roll out the new inventory experience for everyone shortly.

Receive & Adjust Inventory

Easily receive inventory items and raw goods in BackOffice when you get more units in stock. Keep inventory levels accurate and effortlessly update costs directly from the receiving page.

Make adjustments to fix incorrect quantities by adding to, removing from, or replacing the current quantity of items or raw goods. Track the date, user, reason, and other details for each adjustment using the Adjustment History report.

Table of Contents

Receive Inventory

Receiving inventory allows merchants to add new units from reorders and update item costs while receiving.

Watch our Receive Inventory video below:

Receive Inventory
  1. In BackOffice, click 'Items' and select 'Receive Inventory'.
  2. Search for an item or raw good by name or UPC and click on it.

    Only inventory items set up with ‘Track Inventory’ as true and ‘Register Status’ as active can be received.

  3. If receiving an item with variants, click 'Delete' to remove variants you are not receiving.
    Click to Enlarge
  4. If the item has a negative quantity, adjust it to the correct quantity on hand before receiving the item. Learn how to adjust inventory quantities here.
    Failure to complete step 4 will result in an incorrect quantity and cost for the item after receiving it.
  5. Enter the number of ‘Units received’ and the ‘Total line cost’.

    Units received | Total number of the item being received.
    Total line cost | Total cost of all units received.

    Click to Enlarge
    By default, New cost updates to a weighted average of the old cost and the receiving cost. To use last cost instead, follow the steps here to disable the weighted average cost feature.
  6. (Optional) Repeat steps 2 - 5 to add additional items to the receiving screen.

    Do not add any single item more than once. Doing so will result in the item not receiving properly.

  7. Click ‘Save’ to finish receiving the item(s).
  8. In ShopKeep, open the Control Panel & tap 'Get Updates' to sync new item costs to the register.

    If you receive an error while getting updates, visit our troubleshooting guide for help.

Adjust Inventory

Adjust Inventory allows merchants to quickly add to, remove from, or replace the current quantity on hand for individual items or raw goods. There are two different ways to adjust your inventory, learn about each below.

Check out our Adjust Inventory video:

Adjust Inventory

Using Adjust Inventory

Adjust Inventory is helpful for adjusting several items from a single page without having to navigate away. If you use raw goods, they must be adjusted using this method.

  1. In BackOffice, click 'Items' and select 'Adjust Inventory'.
  2. Search for an item or raw good by name or UPC and click on it.

    Only inventory items set up with ‘Track Inventory’ as true and ‘Register Status’ as active can be adjusted.

  3. Enter a number of units.
    Click to Enlarge
  4. Select 'Add to Count' or 'Replace Count'.

    Add to Count | Adds the number entered to the current item quantity.
    Replace Count | Sets the item’s current quantity to the number entered.

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From the Items List

Adjust items from the Items List if you want to enter and track specific reasons behind adjustments.

  1. In BackOffice, click 'Items' and select 'Items List'.
  2. Search for an item and click on it.
    Click to Enlarge
  3. Click 'Adjust'.

    For items with variants, click ‘Adjust’ next to the name of a variant.

    Click to Enlarge
  4. Choose to 'Add' or 'Remove' units from inventory and select a quantity (1 - 100).
    Click to Enlarge
  5. Enter a reason for the adjustment and click 'Update'.
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Adjustment History Report

Track the date, time, and other details of the adjustments made in BackOffice using the Inventory Adjustment report. This report shows all adjustments made to both inventory items and raw goods.

The Adjustment History report shows only inventory adjustments. Currently, there is no report for received inventory.

Run the Report

From BackOffice, run the Adjustment History report for an overview of inventory adjustments made during a specific period of time.

  1. Click 'Analytics' and select 'Adjustment History'.
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  2. Click the Date icon to choose a preset or custom range, then click 'Retrieve'.

Read the Report

The Inventory Adjustment report allows you to track who adjusts inventory, when adjustments are made, and how adjustments impact the overall inventory value.

Click to Enlarge

Date | Date and time each adjustment was made.
Username | BackOffice username of the employee who made the adjustment.
Adjustment Reason | Reason entered for the adjustment. Adjustments made via Adjust Inventory display the reason ‘Updated in BackOffice’.
Delta | Total number of units added to or removed from inventory.
Cost | Item’s cost at the time of adjustment.
Total | Value of the units added to or removed from inventory (Delta x Cost).


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