Customers of ShopKeep merchants can choose to receive sales receipts by email or text message and, when paying by credit card, have their email address or mobile phone number remembered for all future transactions at any ShopKeep merchant.
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Why Did I Get an Email / Text Receipt?
When making a purchase at a ShopKeep merchant, you will be asked if you want a printed, email, or text message receipt.
If requesting an email or text message receipt, the receipt will be sent to the email address or mobile phone number you provide at the end of the transaction. When paying by credit card, the email or phone number provided will be linked to your card and will automatically be filled on the receipt screen in the future when using that credit card at any ShopKeep merchant.
Frequently Asked Questions
Below are some common questions about automatic receipts and managing receipt preferences.
What if I do not want to automatically receive email or text message receipts when paying by credit card?
If you do not want an email or text message receipt for a single transaction, tell the cashier or uncheck the box on the receipt screen. To opt out of automatically receiving email and text message receipts for all credit transactions, follow the section below.
Can I automatically receive email and text message receipts for credit transactions if I previously opted out?
Yes, you can opt back in to receiving automatic email receipts. To update your email and text message receipt settings, follow the section below.
Can I change the email address or mobile phone number linked to my credit card for receipts?
Yes, just provide a new email address or mobile phone number the next time you make a purchase with that credit card.
Why can I not see ‘Manage Preferences’ on my email receipt?
The ‘Manage Preferences’ option will only appear on email receipts from credit card sales. If any other tender was used, the email receipt will not have this option.
Why didn’t I get an email or text message receipt when I paid by credit card?
You may have previously opted out of automatic receipts or the wrong email address or mobile phone number may be linked to your credit card. You will never automatically receive an email or text message receipt if the cashier manually enters your credit card or you use a contactless payment method.
Why did I get an email or text message receipt for a purchase I did not make?
This may occur when someone mistakenly enters your email address or mobile phone number during a sale. To avoid receiving receipts for future purchases made with the same credit card, click ‘Not Your Receipt?’ in the emailed receipt, then ‘Unlink My Email’. For text message receipts, simply disregard the receipt text message and, if you receive an email receipt in the future, click ‘Not Your Receipt?’.
Manage Receipt Settings
Manage receipt settings to control if your email address and mobile phone number will automatically be remembered for email and text message receipts on credit card transactions.
- Click ‘Manage Preferences’ on an email receipt from a ShopKeep merchant.
This option is only available on email receipts, but it affects how both your email address and phone number are remembered.
- Select a receipt setting, then click ‘Save Changes’.
- To opt in to automatic email and text message receipts if currently opted out, select the top option.
- To opt out of automatic email and text message receipts, select the bottom option.