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Best Practices for ShopKeep Apps
The point of sale system is one of the most important parts of a business. Keep the ShopKeep Register and ShopKeep Pocket for iOS & Android running efficiently by updating each as needed and following our best practices below.
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ShopKeep Register App
ShopKeep delivers new features, bug fixes, and more reliable performance with each update to our Register app. For the best possible experience, follow our guide to update your ShopKeep Register whenever a new version is released.
If you have multiple registers, ShopKeep works best when each register is on the same version of the ShopKeep Register app.
The current version of the ShopKeep Register on The Mini and on The Station, built by Clover, is: v3.7.3.
There is no need to manually update the ShopKeep Register app on The Mini or on The Station as updates automatically install at night when the register is inactive.
Never delete the app unless asked by a Customer Care Advisor. You run the risk of permanently deleting register data by deleting the app or without properly deactivating your register.
Are you running into issues while using the ShopKeep app? Check out our Troubleshooting Guide!
Check out our FAQ for some answers to common questions that come up when using ShopKeep.
Check iOS Register App Version
In the ShopKeep Register app, open the Main Menu.
Scroll to and tap ‘System Diagnostics’.
The current register version is listed beside ‘Shopkeep Register Version’.
Click to Enlarge
Visit our System Diagnostics article to learn about the other information available in this section.
Check Android Register App Version
In the ShopKeep Register app, open the sign in screen or register menu and look for the register version in the bottom right corner.
As with the ShopKeep register app, it’s best to update ShopKeep Pocket when a new version is released to ensure that you receive the newest features and most reliable app performance.
The current version of Pocket for Android is: v5.4.1.
The current version of Pocket for iOS is: v5.4.1.
If you are running any version between v5.4.0 and v4.1.1, we strongly advise that you update Pocket to the latest version.
ShopKeep no longer supports versions v3.0.9 and below.
ShopKeep Pocket performs best with iOS 10 and above for iOS devices and with Android 4.1 and above for Android devices.
Not sure what version of iOS you have? Follow the steps in the Check iPad Model / iOS Version section at the end of this article.
Running an old version of iOS? Visit our support article to learn how to update.
If you run into issues while using ShopKeep Pocket, visit our troubleshooting guide for help. Have questions about Pocket? Visit our FAQ page.
Check Pocket Version
In the ShopKeep Pocket app, tap ‘More’.
The current Pocket version is displayed in the upper right corner.
iPad and iOS
ShopKeep builds for the future by utilizing the newest iPad hardware and iOS software updates. To keep your ShopKeep Register running smoothly, follow the additional recommendations below.
Supported Models / iOS Versions
The ShopKeep Register app works best on an iPad (6th gen), iPad Pro, or iPad Mini 4.
ShopKeep operates effectively on the iPad (5th gen), iPad Air 2, iPad Air, iPad Mini 3, and iPad Mini 2.
ShopKeep can run on the iPad 4, but expect to see increased performance issues, especially in high-volume settings.
ShopKeep is not supported on the first-gen iPad, iPad 2/3, or first-gen iPad Mini.
The ShopKeep Register app runs best when your iPad is updated to iOS 12 or above.
ShopKeep also operates effectively on iOS 11 and iOS 10.
ShopKeep v5.0.0 and above is not supported on iOS 12.4.4 and below.
All other versions of ShopKeep are not supported on iOS 9.3.6 and below.
If you have multiple registers, ShopKeep works best when each iPad register is on the same version of iOS. Visit the Update iOS article for help updating to the latest version of iOS.
Having problems with your iPad? Visit this page for links to Apple support and troubleshooting guides that deal with issues affecting your iPad and its settings.
Check iPad Model / iOS Version
iPad Model
Remove the iPad from its stand or enclosure.
Check the back for a 5 character model number beginning with the letter 'A'.
The current iOS version is listed beside ‘Version’.
Click to Enlarge
Recommended iPad Settings
For the iOS ShopKeep Register App to run most effectively, configure the following iPad settings in the Settings App.
Automatic Updates
Disable Automatic Updates to keep the iPad from automatically installing app updates. This puts you in control of when to update ShopKeep which ensures minimal disruption to your business day.
Scroll down and tap 'iTunes & App Store'.
Toggle 'Updates' off.
Auto-Lock
Auto-Lock puts the iPad to sleep after a preset amount of time. Set Auto-Lock to ‘Never’ so the register screen remains on and active during transaction.
Tap 'Display & Brightness'.
Tap 'Auto-Lock'.
Select 'Never'.
Ask to Join Networks
This setting prevents the iPad from disconnecting from your Wi-Fi and automatically joining other nearby networks. If the iPad leaves the business’s Wi-Fi, it can no longer communicate with ethernet printers, credit card readers, or other registers on that network.
ShopKeep builds for the future by utilizing the newest hardware and Android software updates. To keep your ShopKeep Register running smoothly, follow the additional recommendations below.
Supported Models / Android Versions
The ShopKeep Register app works on Android tablets running Android v5.0 Lollipop and above.
We recommend using a Samsung Galaxy Tab A (2019) tablet as it is officially supported by ShopKeep.
The ShopKeep Register app runs best when your tablet is updated to Android v6.0 Marshmallow or above.
ShopKeep is not supported on Android v4.4 KitKat and below.
If you have multiple registers, ShopKeep works best when each tablet is updated to the same version of Android.
Check Android Version
The steps below show how to check the Android version on our supported Samsung Galaxy Tab A (2019) tablet, but steps for other devices may vary. For help, contact your device manufacturer or visit Android support.
If you want to be in control of when the ShopKeep app is updated, turn off Automatic Updates. Disabling this optional setting prevents the Android tablet from automatically downloading app updates and helps minimize disruptions to your business day.
If your iPad does happen to connect to an outside network, try forgetting that network.
