Sales Restrictions

Sales restrictions allow businesses to regulate the purchase specific items, such as alcohol and vape products, based on age or by quantity. With age-restricted items, cashiers must scan the customer’s ID or manually enter their birthdate before the register will allow the item to be sold. When using quantity restrictions, cashiers are limited in the quantity of a restricted item that they can add to a sale.

Table of Contents

Set Up Sales Restrictions

In BackOffice, set up sales restrictions to choose a minimum age and maximum purchase quantity for specific departments and categories of items.

  1. In BackOffice, click ‘Items’ and select ‘Sales Restrictions’.
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  2. Click ‘Add New’.
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  3. Fill in the ‘Details’ and ‘Settings’ fields.
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    Restriction Name | How the restriction is identified on the BackOffice ‘Sales Restrictions’ page.
    Department | Select a department of items to restrict.
    Category | Optionally, select a category of items within the ‘Department’ to restrict or ‘All categories’.
    Sales restrictions created for specific categories will override any department-level restrictions in place for those categories. Learn how to assign items to departments and categories here.

    Sales restrictions must have either an ‘Age Restriction’ or ‘Per Transaction Limit’ set but can also have both.
    Age Restriction | Minimum age a customer must be to purchase items from the selected ‘Department’ and/or ‘Category’.
    Per Transaction Limit | Maximum quantity of items allowed on a sale from the selected ‘Department’ and/or ‘Category’.

  4. Click ‘Save’.
  5. At the register, sign in as a Register Manager and tap ‘Get Updates’ to set the sales restrictions live on the register.
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Edit and Remove Sales Restrictions

Edit a sales restriction to change its name, department, category, minimum age, or maximum quantity. If a sales restriction is no longer needed, delete it to remove it from use.

  1. In BackOffice, click ‘Items’ and select ‘Sales Restrictions’.
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  2. Click an existing sales restriction.
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  3. Make changes to the restriction and click ‘Update’ to save.

    Or click ‘Delete’ to remove the restriction.

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  4. At the register, sign in as a Register Manager and tap ‘Get Updates’.
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Sales Restrictions at the Register

Learn how cashiers ring up age-restricted and quantity-restricted items at the register.

Age-Restricted Items

Customer’s state-issued driver’s licenses or non-driver ID’s can be scanned at the register on the sales screen before or during a sale. In the example below we show how sales restrictions work when scanning an ID during the sale.

  1. A cashier adds an age-restricted item to a sale.
  2. A modal pops up on the Transaction screen requesting age verification. The cashier verifies the age of the customer by scanning their ID.
    • To scan a customer’s ID, you must use our supported 2D scanner, the Zebra DS2208.
    • Scanning U.S. state-issued non-driver IDs and driver’s licenses is currently supported.
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  3. Verify the information displayed matches the customer's ID and the picture on the ID matches the customer, then tap 'Yes' to confirm or 'No' to reject.
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  4. If the customer does not meet the item age requirement, tapping 'Remove' is required to delete the age-restricted item from the sale.
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  5. Complete the sale as usual.

    The age verification method prints on the receipt to indicate if the ID was scanned or manually entered.

Quantity-Restricted Items

  1. A cashier adds a quantity-restricted item to a sale.
  2. If the quantity of items from a restricted department or category exceeds the sale limit, the cashier is prevented from increasing the quantity and receives a prompt informing them of the limit.
  3. The cashier taps 'OK' to dismiss the prompt.
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