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In-App Subscriptions

Subscribe to a paid ShopKeep plan from the Register app on an iPad or Android tablet to upgrade a ShopKeep account and add new features, such as eCommerce and QuickBooks integrations, advanced reporting, and gift cards. Review how in-app subscriptions work, then open the ShopKeep Register app to purchase one. View billing activity, update payment methods, and manage the subscription from your device as needed.

Table of Contents

Overview of In-App Subscriptions

Learn how in-app subscriptions work with ShopKeep, including eligibility, billing procedures, and other important details.

  • Only US merchants using a free ShopKeep account on an iPad or Android tablet will see the upgrade button in the ShopKeep Register app.
  • Other merchants must visit BackOffice to upgrade or manage their plan.
  • When purchased, in-app subscriptions are billed immediately to the payment method used for your Apple ID or Google Account. Future billings occur monthly and do not require a credit card on file in BackOffice.
  • Each Apple ID or Google Account can purchase an in-app subscription for one ShopKeep account.
  • To purchase in-app subscriptions for multiple ShopKeep accounts, create a separate Apple ID or Google Account for each ShopKeep store.
  • To change plans or add register licenses after purchasing an in-app subscription, contact us.
  • Purchase an In-App Subscription

    Purchase an in-app subscription from the ShopKeep Register app on an iPad or Android tablet to upgrade a ShopKeep account and get access to additional features.

    Purchasing an in-app subscription is available to US merchants only and requires a free ShopKeep account and access to the ShopKeep Register app on an iPad or Android tablet. Merchants with an existing paid account, those using the ShopKeep Register app on The Mini, The Station, or a Sunmi T2 Lite, and those not based in the US must visit BackOffice to upgrade or manage their plan.

    1. Open the ShopKeep Register app.
    2. From the Main Menu (iPad) or the register menu (Android), tap ‘Upgrade’.
      iPad ShopKeep Register App

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      Android ShopKeep Register App

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    3. Follow the prompts to select and purchase a subscription plan.
    4. After purchasing a subscription, tap ‘OK’ to dismiss the pop-up.
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    5. Tap ‘Sounds Good’ to return to the Main Menu or register menu.
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    6. (Optional) Check the email associated with your ShopKeep account for information on setting up some of the features included in the selected plan.

      These emails will arrive within 24 hours of purchasing the in-app subscription.

    Manage an In-App Subscription

    Visit the links below to learn how to manage an existing in-app subscription, including how to view billing activity, update payment methods, resolve billing problems, and make changes to the selected plan.

    View Account Billing

    Change Payment Methods

    Resolve Billing Issues

    Upgrade/Downgrade Plans or Add Register Licenses

    Cancel an In-App Subscription
    Canceling will revert your ShopKeep account to a free account and remove access to all paid features.