Paper Receipts

Set up your paper receipt with the specific information that you want your customers to see. Specify your location and contact information, a special message, delivery information and tip suggestions etc. Follow along below to learn all about getting your paper receipt set up in BackOffice.

Need to set up a receipt printer? Visit our collection of Hardware articles to learn how.

Watch our Receipt Settings video below:

Receipt Settings

Table of Contents

Customize Your Receipt

From BackOffice, customize your paper receipt with business location and contact information.

  1. Sign in to BackOffice as the Business Owner.
  2. Click 'Settings' and select 'Receipts and Tips'.

    If you don’t see ‘Receipts and Tips’, visit our BackOffice Settings Troubleshooting guide for help.

  3. Click the 'Paper Receipt' tab.
  4. Fill in as much business info as you want on your receipts.
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    Store Name | Your business name, as you want it to appear on receipts.
    Address / City / State / Zip / Country | Your business’ physical location in the world.
    Phone | The best number for customers to reach you.
    Email | Can customers contact you by email? Put the address here.
    Website | Your business’ place in cyberspace.

  5. Follow the steps below to configure your printer settings.
  6. (Optional) Customize additional receipt options from the iPad Settings app.
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    Always print receipt | Toggle on to print the receipt after each transaction.
    Always email receipt | Toggle on to email the receipt after each transaction.
    Show transaction # barcode on receipt | Print a scannable barcode on the bottom of receipts to quickly locate transactions.

Printer Settings

Set whether to accept tips, how customers sign for credit sales, where delivery info prints, and enter some extra info for the bottom of the receipt.

  1. Set your 'Tips and Signature' preference.
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    Tips and Signature | Enable/disable tipping and set how customers sign for credit sales: on the iPad’s screen or on a paper receipt. If set to Tip and signature on paper receipt, cashiers can use the Tip Later feature at the register.
    Combine tip options and signature on the same screen | For Tip and signature on screen, this controls whether customers sign/tip on the same screen. This is not available when EMV payments are enabled.
    Suggested Tips | For Tip and signature on screen, enter three amount/percentage suggestions for the customer to see on the tip screen.

    Visit our Tips and Gratuity article to learn more about tipping and to see how it works at the register.
  2. (Optional) Enter some 'Extra Text' and set 'Customer Delivery' options.
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    Extra Text | Additional information that prints at the bottom of receipts.
    Customer Delivery | Where to print customer name and address info to help with deliveries.
    Show “Powered by ShopKeep” | Adds “Powered by ShopKeep” to the bottom of receipts.

  3. Click 'Save'.

    When finished, remember to get updates or open a shift on the register!

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With your paper receipt set up, why not customize your email receipt next? Visit the Email Receipts article for a full walkthrough.

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