Paper Receipts

Set up your paper receipt in BackOffice or at the register with the business information you want customers to see, such as the business name, address, and contact details. Configure receipt printer settings to control how customers sign and tip for credit sales and to add suggested tips, extra text, delivery information, and a grayscale logo to the business’s receipt.

Need to set up a receipt printer? Visit our collection of Hardware articles to learn how.

Table of Contents

Customize Your Receipt From BackOffice

From BackOffice, customize paper receipts with the business location and contact information.

  1. Sign in to BackOffice as the Business Owner.
  2. Click 'Settings' and select 'Receipts and Tips'.

    If you don’t see ‘Receipts and Tips’, visit our BackOffice Settings Troubleshooting guide for help.

  3. Click the 'Paper Receipt' tab.
  4. Fill in as much business information as desired for your receipts.
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    Store Name | Your business name, as you want it to appear on receipts.
    Address / City / State / Zip / Country | Your business’s physical location.
    Phone | The best number for customers to reach you.
    Email | Can customers contact you by email? Enter the email address here.
    Website | Have a website? Enter the web address here.

  5. (Optional) Customize additional receipt options from the iPad Settings app.

    For the ShopKeep Register on The Mini or The Station, access receipt settings from the register menu.

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    Always print receipt | Toggle on to print the receipt after each transaction.
    Always email receipt | Toggle on to email the receipt after each transaction.
    Show transaction # barcode on receipt | Print a scannable barcode on the bottom of receipts to quickly locate transactions. On the ShopKeep Register on The Mini and The Station, there is no setting to toggle as barcodes automatically print on receipts.
    Show check name on receipt | Print the name given to a saved sale on the receipt.

Printer Settings

Further customize your paper receipt with printer settings that control how customers sign and tip for credit sales, and that add suggested tips, extra text, delivery information, and a grayscale logo to the business’s receipt.

  1. Set a 'Tips and Signature' preference.

    Tips and Signature | Enable or disable tipping and set how customers sign for credit sales: on the register’s screen or on a paper receipt. If set to Tip and signature on paper receipt, cashiers can use the Tip Later feature at the register.
    Combine tip options and signature on the same screen | For Tip and signature on screen, this controls whether customers sign/tip on the same screen. This feature is only available on the ShopKeep Register for iOS when EMV payments are disabled.
    Display tip suggestions on paper receipts | Only for Tip and signature on paper receipt, this controls if suggested tips (see below) print on paper receipts.
    Suggested Tips | When gratuity is enabled, enter tip amounts or percentages for customers to choose from on the register’s gratuity screen or at the bottom of paper receipts. For Tip and signature on paper receipt, the above setting must be enabled for suggestions to appear.

    Visit our Tips and Gratuity article to learn more about tipping and to see how it works at the register.
  2. (Optional) Enter any 'Extra Text' and toggle the additional settings below.
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    Extra Text | Additional information that prints at the bottom of receipts.
    Customer Delivery | Where to print customer name and address info to help with deliveries.
    Show “Powered by ShopKeep” | Adds “Powered by ShopKeep” to the bottom of receipts.
    Show Logo on Printed Receipt | Prints the logo from your email receipt in grayscale at the top of paper receipts. Before enabling this feature, you must upload an email receipt logo. To optimize the logo for printed receipts, we recommend the following tips. Learn how to upload a logo here. This feature is available on the ShopKeep Register on The Mini and The Station and on the ShopKeep Register for iOS v3.1.0 and above. For help updating the app, visit our Introduction to the iPad article.

  3. Click 'Save'.

    When finished, remember to ‘get updates from backoffice’, then ‘get updates’ or open a shift on the register!

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From the iOS Shopkeep Register App

Paper receipts can also be customized by the Business Owner on the iOS Shopkeep Register App (must be on iOS v4.0 and above).

  1. Sign in to the iOS Shopkeep Register App as the Business Owner.
  2. Tap ‘Receipt and Tip Settings’ on the Main Menu.
  3. Tap the 'Business Info' tab.
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  4. Fill in as much business information as desired.
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    Store Name | Your business name, as you want it to appear on receipts.
    Address / City / State / Zip / Country | Your business’s physical location.
    Store logo | Upload a logo for the store to be used on email receipts. See step 7 to enable or disable the logo on paper receipts. If printing the logo on paper receipts, we recommend following these tips to optimize the logo before uploading it.
    Email | Can customers contact you by email? Enter the email address here.
    Phone | The best number for customers to reach you.
    Website | Have a website? Enter the web address here.

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    Signature | Set how customers sign for credit sales: on the register’s screen or on a paper receipt.
    Tips | Toggle to enable or disable gratuity for credit card sales.
    Show tip suggestions on paper receipts | Toggle on to display suggested tip amounts on paper receipts.
    Combine tip options and signature on the same screen | When ‘Signature’ is set to ‘On screen’ and ‘Tips’ are enabled, this controls whether customers sign/tip on the same screen. This feature is only available on the ShopKeep Register for iOS when EMV payments are disabled.
    Suggested Tip 1 / 2 / 3 | Print preset tip amounts ($) or percentages (%) on paper receipts.

    Visit our Tips and Gratuity article to learn more about tipping and to see how it works at the register.
  5. Tap 'Save'.
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  6. Tap on the 'Paper Receipt' tab.
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  7. Adjust paper receipt settings as necessary.
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    Extra Text | Additional information that prints at the bottom of receipts.
    Customer Delivery Information | Where to print customer name and address info to help with deliveries.
    Show Logo on Printed Receipt | Prints the logo in grayscale if a store logo was uploaded
    Show “Powered by ShopKeep” | Adds “Powered by ShopKeep” to the bottom of receipts.

  8. Tap 'Save'.
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What’s Next?

After customizing paper receipt settings, it’s time to move on to other related topics. Set up email receipts, connect a receipt printer, learn how to collect gratuity, and get help with any questions or issues.

Email Receipts
Customize email receipts with a logo, promotional banner, and social media links to help drive customer engagement with your business. Visit our Email Receipts article to learn how to set up your email receipt.

Receipt Printer Setup
With your paper receipt ready, set up a receipt printer to begin printing at the register. Depending on your printer model, visit either our Ethernet Printer Setup or Bluetooth Printer Setup article for help.

Tips and Gratuity
Learn to accept gratuity at the register based on the ‘Tips and Signature’ setting you selected while setting up your receipt. Visit our Tips and Gratuity article to get started.

FAQ and Troubleshooting
Visit our FAQ for answers to common setup questions or visit one of our Troubleshooting Guides for help with any issues you encounter.


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