Paper Receipts

Set up your paper receipt with the specific information that you want your customers to see. Specify your location and contact information, a special message, delivery information and tip suggestions etc. Follow along below to learn all about getting your paper receipt set up in BackOffice.

Need to set up a receipt printer? Visit our collection of Hardware articles to learn how.

Watch our Receipt Settings video below:

Receipt Settings

Table of Contents

Customize Your Receipt

From BackOffice, customize your paper receipt with business location and contact information.

  1. Sign in to BackOffice as the Business Owner.
  2. Click 'Settings' and select 'Receipts and Tips'.

    If you don’t see ‘Receipts and Tips’, visit our BackOffice Settings Troubleshooting guide for help.

  3. Click the 'Paper Receipt' tab.
  4. Fill in as much business info as you want on your receipts.
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    Store Name | Your business name, as you want it to appear on receipts.
    Address / City / State / Zip / Country | Your business’ physical location in the world.
    Phone | The best number for customers to reach you.
    Email | Can customers contact you by email? Put the address here.
    Website | Your business’ place in cyberspace.

  5. Follow the steps below to configure your printer settings.
  6. (Optional) Customize additional receipt options from the iPad Settings app.
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    Always print receipt | Toggle on to print the receipt after each transaction.
    Always email receipt | Toggle on to email the receipt after each transaction.
    Show transaction # barcode on receipt | Print a scannable barcode on the bottom of receipts to quickly locate transactions.

Printer Settings

Set whether to accept tips, how customers sign for credit sales, where delivery info prints, and enter some extra info for the bottom of the receipt.

  1. Set a 'Tips and Signature' preference.

    Tips and Signature | Enable/disable tipping and set how customers sign for credit sales: on the register’s screen or on a paper receipt. If set to Tip and signature on paper receipt, cashiers can use the Tip Later feature at the register.
    Combine tip options and signature on the same screen | For Tip and signature on screen, this controls whether customers sign/tip on the same screen. This feature is only available on the ShopKeep Register for iOS when EMV payments are disabled.
    Display tip suggestions on paper receipts | Only for Tip and signature on paper receipt, this controls if suggested tips (see below) print on paper receipts. This feature is only available on the ShopKeep Register for iOS v2.36.0 and above. For help updating the app, visit our Introduction to the iPad article.
    Suggested Tips | When gratuity is enabled, enter tip amounts or percentages for customers to choose from on the register’s gratuity screen or at the bottom of paper receipts. For Tip and signature on paper receipt, the above setting must be enabled for suggestions to appear.

    Visit our Tips and Gratuity article to learn more about tipping and to see how it works at the register.
  2. (Optional) Enter some 'Extra Text' and set 'Customer Delivery' options.
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    Extra Text | Additional information that prints at the bottom of receipts.
    Customer Delivery | Where to print customer name and address info to help with deliveries.
    Show “Powered by ShopKeep” | Adds “Powered by ShopKeep” to the bottom of receipts.

  3. Click 'Save'.

    When finished, remember to get updates or open a shift on the register!

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What’s Next?

After customizing paper receipt settings, it’s time to move on to other related topics. Set up email receipts, connect a receipt printer, learn how to collect gratuity, and get help with any questions or issues.

Email Receipts
Customize email receipts with a logo, promotional banner, and social media links to help drive customer engagement with your business. Visit our Email Receipts article to learn how to set up your email receipt.

Receipt Printer Setup
With your paper receipt ready, set up a receipt printer to begin printing at the register. Depending on your printer model, visit either our Ethernet Printer Setup or Bluetooth Printer Setup article for help.

Tips and Gratuity
Learn to accept gratuity at the register based on the ‘Tips and Signature’ setting you selected while setting up your receipt. Visit our Tips and Gratuity article to get started.

FAQ and Troubleshooting
Visit our FAQ for answers to common setup questions or visit one of our Troubleshooting Guides for help with any issues you encounter.


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