iPad Register for
Food Trucks

If you have not set up your BackOffice yet, visit part 1: BackOffice Setup for Food Trucks.

For food trucks, the register needs to be efficient so the line moves and orders get out quickly. This guide covers ordering, payments, and some extra settings designed to help speed things up.

Table of Contents

Orders at the Register

From starting an order to accepting payment, here are some processes you’ll use every day on the register.

If you have any questions about ringing up orders, visit our iPad Register FAQ.

Begin an Order

Ring up a customer’s menu items, tweak their order with modifiers, and tender the sale to print tickets to the ticket printer.

  1. On the Transaction screen, tap an item to add it to the order.
    Click to Enlarge
  2. (optional) If an item has modifiers, make selections and tap 'Done'.
  3. (optional) Tap the ticket notes field to add notes for the cook.
  4. Choose a tender to print a ticket and finish the sale.

Visit the Running Sales support article for additional ordering actions – like changing quantities or removing items.

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Apply Discounts

Discount an item on the order or the overall order. Food trucks use named discounts to quickly apply commonly used discounts.

Watch the Discounts at the Register video below:

Discounts at the Register (Training Guide)
  1. Tap the discount button for the order or a line item.
  2. Choose a discount.

    Open means the cashier enters the discount amount/percentage.

Check out the full Named Discounts support article to see how discounts appear on receipts.

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Apple Pay

Customers use Apple Pay because it is fast and convenient to pay with their phone. A food truck must have either the iCMP or iPP320 credit card reader to accept this type of payment.

  1. Select 'Credit' to tender an order.
  2. Have the customer hold their device within 1″ of the credit card reader.

    Apple’s Wallet app opens automatically and allows the customer to select a card.

  3. The customer’s iPhone prompts them to scan their fingerprint to approve the sale.

    If the sale is not approved, visit one of our Credit Card Reader Troubleshooting guides for help.

  4. Complete the order as usual.

Visit the full ShopKeep and Apple Pay support article for more information.

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Customer Gratuity

Customers paying with Apple Pay or a credit card can leave a tip at the register. Most food trucks prefer for customers to sign and tip on the iPad’s screen.

If you have any questions about leaving or paying out gratuity, visit our Advanced Topics FAQ.

  1. Select 'Credit' to tender an order.
  2. Swipe a credit card or use Apple Pay.
  3. The customer chooses a preset or custom tip amount.
  4. The customer signs the screen with their fingertip and the cashier taps 'Charge'.

Check out the Tips and Gratuity support article to learn how to pay out tips and view tip reporting.

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X/Z Reports

Some food trucks operate without internet, so their sales do not sync to BackOffice until the iPad has an active internet connection. You can still keep track of sales throughout the day by viewing or printing an X or Z report. These reports give you an immediate summary of activity at the register.

  1. Select 'Shift Report' on the Control Panel.
  2. Scroll down to review the information on screen.
  3. (optional) Tap 'Print X Report' or 'Print Z Report' to print a copy to a connected receipt printer.

    If the report does not print, visit one of our Printer Troubleshooting guides for help.

    Click to Enlarge

Visit the X and Z Reports support article to reprint a Z report from a previous shift or to print an individual employee’s report.

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ShopKeep iPad Settings

Access ShopKeep settings in the iPad’s Settings app to further customize how the register works. Here are a couple settings handpicked for food trucks.

Card Signature Threshold

Set a card signature threshold to decide when customers have to sign for credit card transaction and when they do not.

  1. Open ShopKeep iPad Settings.
  2. Tap 'Card signature threshold'.
  3. Select an amount to set as the threshold.

    Any transaction under the threshold will not require a signature.

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Always Print/Email Receipt

Switch on an automatic receipt option to skip a step at the end of each transaction. Turning on ‘Always print receipt’ means you never need to manually print a receipt.

  1. Open ShopKeep iPad Settings.
  2. Toggle the switches to set your preference.

Visit the full iPad Settings for ShopKeep article to learn about other settings you can enable.

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