BackOffice Setup for Recreation & Entertainment

After setting up BackOffice, check out part 2: iPad Register for Recreation & Entertainment.

Recreation-based businesses, such as dance studios and music schools, must accept deposits, sell services, and manage customer relations. Set up these and other key features in BackOffice before using the register.

Table of Contents

Add Items, Services, & Deposits

Whether you’re selling a lesson, merchandise, or a deposit, set up an item for it in BackOffice.

If you have any questions about adding or managing items, visit our Inventory FAQ.

Items and Services

  1. Click 'Items' and select 'Item List'.
  2. Click 'Add New'.
  3. Select 'Create' under 'Basic Item'.
  4. Fill in the item's details:

    Name | What the item/service/deposit is called. This appears on the button layout, receipts, & reporting.

    Department | A general grouping used for item organization and reporting.

    Priced | How the register rings up the item price.

      In BackOffice: Item has a predetermined price set in BackOffice.
      In Store: Cashier enters the sales price at the register.
      Unit Price: A fixed price per unit (oz, lb, ft, etc.) sold.

    Sales Price | The amount a customer pays.

    Taxable | yes or no. Determines whether tax is charged on the item.

    Track Inventory | True or False. Determines whether the item’s quantity on hand is tracked.
    Use ‘False’ for items that don’t have a physical quantity on hand, such as lessons and deposits.

  5. Click 'Save' to finish creating the item.


  1. Enable the deposit tender in your Tender Settings.
  2. Create an item using the steps outlined above.

    Name: Deposit / Lesson Deposit / etc.

    Taxable: no

  3. Check the 'Liability' box and select 'Deposit' from the dropdown.
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  4. Click 'Save' to finish creating the item.
  • For help with any of the parts we didn’t cover, visit the complete Add Basic Items support article.
  • To learn about how deposits work in ShopKeep, visit the Liabilities and Redemptions article.
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    Paper and Email Receipts

    A receipt is a record of payment, but it also gives the customer a link back to the business. Customize receipts with contact information, your website, and social media links.

    1. Click 'Settings' and select 'Receipts and Tips'.

    Paper Receipts

    Paper receipts print to a connected ethernet or Bluetooth receipt printer.

    1. Select the 'Paper Receipt' tab.
    2. Fill in as much 'Business Info' as desired.
    3. Click 'Save'.

    For information on the settings we didn’t cover, check out the Paper Receipts support article.

    Email Receipts

    Email receipts contain all of the business information from the paper receipt with some added frills.

    1. Select the 'Email Receipt' tab.
    2. Fill in the information to appear on the email receipt.
        Logo | Upload your business logo for the top of the receipt.
        Logo URL | Enter a URL to make the logo a clickable link.
        Receipt Heading | A heading that appears under the logo.
        Promotional Message | A message that appears under the Receipt Heading.
        Banner | Upload an image or enter text to appear above the social media links.
        Yelp, Facebook, etc. | Check the ‘Show’ box and enter social media links.
    3. Click 'Save'.

      Check out the finished receipt here.

    Head over to the full Email Receipts support article for more in-depth setup help.

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    Add Staff

    If you have employees, add them to BackOffice so they can use the register. In BackOffice, you can track their sales and time clock punches.

    If you have questions about adding or managing staff, visit our BackOffice FAQ.

    Watch our Add Staff video below:

    Add Staff

    1. Click 'Staff' and select 'Staff List'.
    2. Click 'Add Staff'.
    3. Enter at least a first name, last name, register code, and click 'Save'.
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      Register Code | A 4-digit code that allows an employee to clock in and out of the register and perform cashier functions.
      Register Permission | Check the ‘Manager’ box to give access to manager functions at the register.
      BackOffice Permission | Select a level of BackOffice access to give to an employee. Visit our Manage Staff article to learn about the different types of BackOffice permissions.
      Don’t see ‘BackOffice Permission’? Visit our Staff Troubleshooting guide for help.

    Learn about employee settings and permissions in the full Manage Staff support article.

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    Customer Management

    Enter customer information to track customer deposits and purchases, contact details, and engagement with the social media links on email receipts.

    Add Customers

    If you have an existing set of customers, set up each one at a time through the customer list.

    Questions about adding or managing customers? Visit our BackOffice FAQ.

    1. Click 'Customers' and select 'Customer List'.
    2. Click 'Add Customer'.
    3. Enter the customer's information and click 'Save'.
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    To learn how to manage customers at the register, visit the full Manage Customers support article.

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    Customer Purchase History

    Check a customer’s purchase history to see when they last stopped by and what they bought.

    If you have questions about customer reporting, visit our Reporting FAQ.

    1. Select a customer from the Customer List.
    2. Click 'Item Purchase History'.

    This shows the customer’s entire history, complete with totals and the individual items they bought.

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    Marketing Dashboard

    Track the growth of your customer base and see how customers interact with email receipts using the Marketing Dashboard.

    1. Click 'Marketing' and select 'Marketing Dashboard'.

    Customer Growth

    Refer to the Customer Growth section to see how your customer base grows on a daily basis and to identify top customers.

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    Email Receipt Interactions

    Use the Email Receipt Interaction section to see how often cashiers send email receipts and how frequently customers click the links inside.

    Click to Enlarge

    For a full explanation of the Marketing Dashboard, visit our Marketing Dashboard article.

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    Additional Features

    Here are a few more features that recreation/entertainment businesses find helpful.

    Named Discounts

    Set up preset named discounts so employees can apply commonly used discounts at the register.

    Watch our Creating Named Discounts video below:

    Creating Named Discounts (Training Guide)

    1. Click 'Settings' and select 'Discounts'.
    2. Click 'Add Discount'.
    3. Set the parameters of the discount and click 'Save'.
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    Visit the Discounts support article to learn about what each discount setting means.

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    Use MailChimp to send email marketing campaigns to customers. The customer information added at the register and in BackOffice automatically syncs to MailChimp once set up.

    1. Click 'Integrations' and select 'MailChimp'.
    2. Click 'Login'.

      Don’t have a MailChimp account? Click ‘Sign Up’ to create one.

    3. Enter your MailChimp username and password and click 'Log In'.

      If you receive an error while logging in, visit our MailChimp Integration Troubleshooting guide for help.

    4. Select a MailChimp list to sync customers to and click 'Done'.

    Check out the MailChimp Integration support article for more detailed setup help.

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    Gift Cards

    Give your Point of Sales Specialist a call to order gift cards. Once the cards arrive, set up a Gift Card inventory item in BackOffice to issue them at the register.

    For questions about ordering, processing, or setting up gift cards, visit our Gift Card FAQ.

    1. Click 'Settings' and select 'Tenders'.
    2. Check the box to enable 'Gift Card'.
    3. Go to the Items List and add a new basic item.
    4. Set the item up and click 'Save'.

      Name: ‘Gift Card’, Priced: ‘In Store’, Liability: Checked, Tender: ‘Gift Card’

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    Learn about using gift cards at the register over in our Gift Cards support article.

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