ShopKeep Register for Restaurants

If you have not set up BackOffice yet, visit part 1: BackOffice Setup for Restaurants.

With BackOffice setup complete, staff can use the register to serve customers. Start an order, manage your open checks, and close an order out when the customer is ready to pay.

Table of Contents

Begin an Order

Start an order by opening up a check. As the order progresses, void items if a customer changes their mind and apply discounts if needed.

If you have questions about managing orders or checks, visit our iPad Register FAQ.

Open a Check

The Open Checks feature allows a cashier to enter a customer’s order, save it, and return to process its payment at a later time.

Watch our Open Checks video below:

Open Checks
  1. On the Transaction screen, enter the number of guests for the order.
    a If prompted with a keypad, enter the guest count and tap ‘Done’.
    Use ‘None’ to record 0 guests when the exact count is unknown, such as with to-go or phone orders.
    b If not prompted, tap the Guests icon to enter the guest count.
    Learn how to enable the Guest Count prompt here.
  2. Tap an item to add it to the order.
    Click to Enlarge
  3. If an item has modifiers, make the necessary selections and tap 'Done'.
  4. (Optional) For items assigned to a kitchen/ticket printer, tap 'Add ticket notes' to add notes for the kitchen.

    For the ShopKeep Register on The Mini or The Station, follow the steps here to add notes to a ticket.

    Click to Enlarge
  5. Tap 'Save' to save the check.
  6. Enter a name for the check and tap 'Save' to confirm.
    • A ticket automatically prints for items assigned to a ticket printer.
    • If you misspell a check’s name, visit our Checks Screen Troubleshooting guide for help.
    Click to Enlarge

Visit our full Open Checks article to learn how to reopen and add additional items to a saved check.

Back to Top

Item/Order Voids

Different than a return, a void means canceling an item on a saved check or canceling the entire check itself.

  1. Select 'Checks' from the Control Panel.
  2. Tap a saved check to open it up.
  3. On the Transaction screen, tap the void button to perform a void.
    • To void a single item, swipe right to left across the item and tap ‘Void’.
    • To void the entire check, tap ‘Void’ at the top of the order.
    Click to Enlarge
  4. If necessary, have a manager enter their register code and tap 'Void'.

    By default, a manager must authorize a void. Learn how to change this setting in BackOffice.

Back to Top

Apply Discounts

Add a discount to an item or the overall order to deduct a percentage or an amount from a customer’s check.

Watch our Discounts at the Register video below:

Discounts at the Register (Training Guide)
  1. On the Transaction screen, tap the discount button for a line item or the overall sale.
    Click to Enlarge
  2. Choose a discount to apply to the sale.

    Open means the cashier enters the discount amount/percentage.

    Click to Enlarge
  3. For discounts requiring manager verification, have a manager enter their register code and tap ‘Verify’.
    Click to Enlarge

Visit the full Discounts support article to see how discounts appear on customer receipts.

Back to Top

Check Management

From splitting and merging to adding the number of guests per check, there are multiple ways servers can manage their open checks.

Watch our Check Management video below:

Check Management
  1. Select 'Checks' from the Control Panel.
  2. Tap 'All' or 'Mine' to filter which checks display.
    Click to Enlarge

Update the Guest Count

Change the number of guests associated with a saved check.

  1. Select a check from the Checks screen.
  2. On the Transaction screen, tap the Guests icon.
  3. Enter the number of guests and tap 'Done'.
  4. Tap 'Save' to save changes to the check.

Split Checks

Splitting a check allows you to separate a single check into multiple so that each customer can take ownership of what they ordered.

  1. Tap 'Select' and choose a check.
    Click to Enlarge
  2. Tap 'Actions' and select 'Split'.
  3. Tap items on the original to move them to the new check.
  4. Tap 'Done' to complete the split.
    Click to Enlarge

Merge Checks

Merging combines multiple checks into a single one. Merge checks if you make a mistake while splitting or to combine customer orders.

  1. Tap 'Select' and choose multiple checks to merge.
  2. Tap 'Actions' and select 'Merge'.
    Click to Enlarge
  3. Enter a name for the new check and tap 'Save'.
    Click to Enlarge

Transfer Checks

Use this feature to change the employee who owns a particular check.

  1. Tap 'Select' and choose a check.
  2. Tap 'Actions' and select 'Transfer to...'
  3. Pick an employee to receive the check.
  4. Enter the receiving employee's register code and tap 'Verify'.

Visit the Split, Merge, & Transfer Checks article to learn how to split a check more than two ways.

Back to Top

Close an Order

Close out an order when a party is finished with their meal. Learn about Tip Later and Split Tender, two common workflows restaurants use to accept payment.

Tip Later

With Tip Later, the server delivers a credit card signature slip to the table and puts the check on hold until the customer signs. This option is only available when customers sign and tip on a paper receipt.

If you have any questions about leaving tips, visit our Advanced Topics FAQ.

  1. Tap 'Credit' to tender the sale and swipe/tap the customer's credit card.
  2. Select 'Adjust Tip Later' and save the check.
  3. After the customer signs the receipt, go to the Checks screen and tap the check that is 'Awaiting Tip'.
    Click to Enlarge
  4. Enter the tip amount from the receipt and tap 'Charge'.

For more on Tip Later, like how to change tip and signature settings, visit the Tip Later article.

Back to Top

Split Tender

Split Tender allows you to split a check between multiple payment tenders, like part cash, part credit, etc.

Watch our Split Tenders video below:

Split Tenders
  1. On the Transaction screen, tap 'More…' and choose 'Split Tender'.
    Click to Enlarge
  2. Use the + and - buttons to adjust the number of payments.

    The payment amounts automatically split evenly by the number of payments.

  3. Tap to change the tender type and amount of the payments.
  4. Tap 'Charge' to process each payment.
  5. After processing all payments, tap 'Done' to finish the sale.
    Click to Enlarge

For more on Split Tenders, like how to void a payment, visit the full Split Tenders support article.

Back to Top

Pay Out Gratuity

It is a manager’s duty to pay out credit card gratuity to staff. Run a shift report to see how much each employee accrued during their shift and perform a payout to remove this money from the drawer.

Shift Reports

While staff can run their own individual shift report to see how much gratuity they earned, a manager can check any server’s total.

  1. Select 'Shift Report' from the Control Panel.
  2. Tap 'All Employees' and pick an employee to view their individual report.
  3. Tap 'Print X Report' or 'Print Z Report' to print the report to a connected receipt printer.

    If the shift report does not print, visit one of our Printer Troubleshooting guides for help.

Need to reprint a shift report from a previous date? Visit the X and Z Reports article to learn how.

Back to Top

Gratuity Payouts

Perform a payout to record whenever you remove money from the till to pay employee tips. This balances the drawer so there is no cash variance when you close the shift.

If you have questions about gratuity payouts, visit our Advanced Topics FAQ.

  1. Tap 'Pay In / Payout' on the Control Panel.
  2. Select 'Non-Cash Gratuity'.
  3. Enter the amount to pay out and tap 'Continue'.

    This screen displays the total gratuity collected by all employees.

    Click to Enlarge
  4. Enter a comment (optional), tap 'Done', and remove the amount from the drawer.
    Click to Enlarge

  • Help us improve ShopKeep Support. Was this article helpful?
  • YES   NO