BackOffice for
Specialty Food Shops

After you’ve set up your BackOffice, check out part 2: ShopKeep Register for Specialty Food Shops.

Specialty food shops include candy stores, cheese shops, and other retailers that focus primarily on one type of food product. Add your inventory, customize receipts, set up discounts, and learn about other features important for this type of business.

Table of Contents

Add Inventory Items

Inventory items are the various goods your business sells. Set up each of your items in BackOffice or from the ShopKeep Register app (employees with the relevant BackOffice permissions only), and create item shortcuts so cashiers can quickly find the relevant items.

If you have questions about adding or managing items, visit our Inventory FAQ.

Unit Priced Items

Specialty food items, such as cheese and fudge, are usually sold by the pound, ounce, or some other type of measure. These types of goods are known as unit priced items.

  1. Visit the Item List in BackOffice or from the ShopKeep Register app (employees with BackOffice permissions only).
    • In BackOffice, click ‘Items’ and select ‘Item List’.
    iOS ShopKeep Register App

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    Android ShopKeep Register App

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  2. Click 'Add New'.
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  3. Select 'Create' under 'Basic Item'.
  4. Click ‘More fields…’.
  5. Fill in the item's details:

    Name | Description of the item. Appears on receipts and in BackOffice reports.

    Department | Used for item organization, reporting, and ticket printing.

    Price Type | Determines how the item gets rung up at the register.

    • Fixed: Item has a predetermined price.
    • At the Register: Cashier enters the sales price at the register.
    • Unit Price: Cashier weighs the item and manually enters its weight (oz, lb, etc.) or places the item on an integrated scale to automatically enter its weight (Android only).

    Unit | Required for Unit Price. How the item is measured. Limited to 2 characters (lb, oz, etc.).

    Sales Price Per Unit | What customers pay for each unit of the item.

    Track Quantity on Hand | Determines whether the item’s quantity is tracked.

    Leave toggled off for made-to-order items or those without a quantity.
    Toggle on for countable items, such as retail goods or bottled drinks.

    Quantity | Number of units of the item in stock.

  6. Click the default save option or click the arrow to select another save option to finish creating the item.

    Save and create new | Save the current item and create a new basic item.
    Save and keep editing | Save the current item and remain on the details page to make adjustments.
    Save and close | Save the current item and return to the Item List.

    The last used selection will be remembered as the default save option.

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For help with item properties not covered above, visit our Add Basic Items article.

Item Shortcuts

Cashiers tap item shortcuts on the register to ring up the items a customer wants. An organized item shortcuts panel means cashiers can more easily locate the items they need.

  1. Visit the item shortcuts setup page in BackOffice or from ShopKeep Register app (employees with BackOffice permissions only).
    • In BackOffice, click ‘Items’ and select ‘Item Shortcuts’.
    iOS ShopKeep Register App

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    Android ShopKeep Register App

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  2. Type the name of an item to find it on the list.
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  3. Drag the item into a position on the layout below.
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For more on item shortcuts, such as how to add additional pages, visit our Item Shortcuts article.

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Customize Your Receipts

Paper receipts print quickly, but email receipts allow you to collect customer info for marketing purposes. Follow along below to customize both paper and email receipts in BackOffice or from the ShopKeep Register app (Business Owners only).

  1. Sign into BackOffice as an employee with the relevant permissions or the ShopKeep Register app as the Business Owner and open receipt settings.
    • In BackOffice, click ‘Settings’ and select ‘Receipts and Tips’.
    iOS ShopKeep Register App

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    Android ShopKeep Register App

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  2. Click the 'Business Info' tab.
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  3. Fill in as much 'Business Info' as desired for receipts.
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  4. (Optional) Click ‘Choose Image’ to upload a business logo for the top of email receipts.
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  5. Click 'Save' to save changes.
  6. Click the 'Email Receipt' tab.
  7. Fill in the information to appear on the email receipt.
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    Logo Link | Enter a URL to make the logo a clickable link.
    Heading | A heading that appears under the logo.
    Message | A message that appears under the Receipt Heading.

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    None / Image / Text | Upload an image or enter text to appear above your social media links. For ‘Image’, tap ‘Choose Image’ to upload an image file. Banner images must be in .PNG, .JPG, or .GIF format and cannot exceed 70kB in size. For ‘Text’, enter a message.
    Message Link | Enter a website URL to send customers to when they click the image or text banner.

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    Yelp, Facebook, etc. | Enter social media links, then toggle on the switches to enable them to appear on email receipts.

  8. Click 'Save'.

    Check out the finished receipt here.

Visit the Receipt Setup article for help customizing additional settings for paper receipts.

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Named Discounts

Maybe you run promotions or give your staff a percentage off their purchases. Continue below to learn how to set up frequently used discounts so cashiers don’t have to enter discounts manually at the register.

  1. In BackOffice, click 'Settings' and select 'Discounts'.
  2. Click 'Add Discount'.
  3. Fill in the details and press 'Save'.
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    Name | What the discount is called on the register when selected and on reporting.
    Receipt description | What the discount is called on the customer’s receipt.
    Type | Choose to discount by a dollar amount or percentage.
    Percent / Amount | Depending on the ‘Type’ chosen, enter the discount’s dollar amount or percent.
    Open | Check this box to have the cashier enter the discount amount or percent at the register.
    Applies to | Allow the discount to be applied to items only, the overall sale, or both.
    Requires manager | Check this box to require a manager code before a cashier can apply the discount.

Visit the full Discounts article to see how discounts work at the register.

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Additional Features

Have an existing customer list you need to keep track of? Want to send email marketing campaigns to customers? Continue below to learn about more recommended features for specialty food shops.

Add Customers

If you have a list of existing customers, add their information to BackOffice to track the purchases they make at the register.

If you have questions about adding or managing customers, visit our BackOffice FAQ.

  1. In BackOffice, click 'Customers' and select 'Customer List'.
  2. Click 'Add Customer'.
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  3. Enter the customer's information and click 'Save'.

    At minimum, one of the following must be entered: first name, last name, phone number, or email.

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Visit our full Manage Customers article to learn how to add customers from the register itself.

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Mailchimp Integration

Mailchimp enables you to build and send email marketing campaigns to the customers you add in ShopKeep. Visit the Mailchimp site to learn what it can do for your business.

This feature is only available for ShopKeep merchants on select pricing packages.

  1. In BackOffice, click 'Integrations' and select 'Mailchimp'.
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  2. Click 'Login' to log into an existing Mailchimp account.

    Don’t have a Mailchimp account? Click ‘Sign Up’ to create one.

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  3. Enter your Mailchimp username and password and click 'Log In'.

    If you receive an error when logging in, visit our Mailchimp Integration Troubleshooting guide for help.

  4. Click ‘Allow’ to enable ShopKeep to access your Mailchimp account.
  5. Select a Mailchimp audience to sync your ShopKeep customers to and click 'Done'.
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Visit our Mailchimp Integration article for answers to some frequently asked questions.

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Gift Cards

Every holiday season, gift cards are always among the most gifted items. Get in on the action by setting up ShopKeep gift cards for your business.

ShopKeep integrated gift cards are only available to ShopKeep merchants on select pricing packages.

  • If gift cards are part of your current pricing package, follow the steps below to complete setup.
  • If gift cards are not part of your pricing package, first follow the steps here to upgrade your account.
    1. In BackOffice, click ‘Marketing’, then select ‘Gift Cards’.
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    2. Click ‘Set Up Gift Cards’ to open the setup form.
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    3. Enter your contact details, business address, and other required information, then click the blue button to submit the setup form.

      Some fields will be prefilled with Business Owner information. Verify that the details in those fields are correct before submitting the form.

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    4. Wait for an email from ShopKeep within 3 - 5 business days confirming setup is complete and containing instructions for ordering gift cards.
    5. Get updates on the iOS or Android register to sync changes to the register.

    Learn how to issue and redeem gift cards in our ShopKeep Gift Cards article.

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