ShopKeep Register for Specialty Food Shops

If you have not set up your BackOffice yet, visit part 1: BackOffice for Specialty Food Shops.

Learn about some of the everyday register processes you’ll use to run your specialty food shop. In this guide, we’ll cover how to ring up a sale, add customers, apply discounts, and enable extra settings to make the register more efficient and secure.

Table of Contents

Ring Up a Sale

From starting a transaction to collecting a customer’s payment, learn the basics of running a sale on your new register. Before following along, make sure to open a register shift to get things started.

If you have questions about ringing up sales, visit our Register FAQ.

Add & Remove Items

To start a sale, add the customer’s purchase items to the New Sale screen. Don’t worry if you make a mistake, you can remove items before completing the sale.

  1. Enter your 4-digit register code and tap 'Sign In'.

    If you cannot sign in, visit our Login/Access Troubleshooting guide for help.

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  2. Tap a shortcut, search by item name, SKU, or UPC, or scan an item to add it to the sale.
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  3. (Optional) Swipe left across an item and tap 'Delete' to remove the item from the sale.

    Or tap the trash can icon at the top to remove all items.

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Unit Priced Items

Cheese, candy, and other specialty shops tend to sell some items in bulk by weight. Here we’ll show how to ring up one of the unit priced items we created in our BackOffice guide.

Learn how to weigh items using the integrated Star Micronics mG-S8200 Weight Scale on the Android ShopKeep Register app here.

  1. Add a unit priced item to the sale.
  2. Use the keypad to enter the purchase quantity and tap 'Done'.

    You can enter up to 4 decimal places.

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  3. (Optional) Tap the quantity to change it.
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To learn how to create unit priced items, visit our full Unit Priced Items article.

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Complete the Sale

After ringing up the customer’s purchase, collect their payment to finish up the transaction.

  1. Select the customer’s payment method.

    ‘Cash’, ‘Credit’, or tap ‘…’ to show additional tenders.

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  2. For Cash, enter how much the customer gives you and tap 'Calculate Change' to confirm.

    Tender buttons below ‘Calculate Change’ update dynamically based on the total transaction amount if it is over $20. For example, a total of 28.23 will have the buttons 29.00, 30.00, and 40.00.

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  3. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

Visit our Running Sales at the Register article to learn more about running, modifying, and finishing sales.

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Adding Customers

Add customers to the customer list to track their contact details and the purchases they make at your business. With an active internet connection, customers sync to BackOffice allowing you to use MailChimp Integration to send marketing emails.

  1. Tap 'Select Customer' (iOS) or the customer icon (Android).

    Add or tag a customer at any point before tendering the sale. A customer cannot be tagged during checkout after the sale is tendered.

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  2. Tap the '+' to create a new customer.
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  3. Enter the customer’s information and tap 'Save' (iOS) or the disk icon (Android).

    Include at least a first or last name, phone number, or email address.

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    When the customer comes back in the future, tap their name on the customer list to tag them to the sale.

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Visit our Manage Customers article to learn how to manage customers in BackOffice.

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Discounts at the Register

Learn how to apply the discounts created in our BackOffice guide to sales at the register.

  1. Tap the discount button for a line item or for the entire sale.
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  2. Select a discount to apply to the sale.

    ‘Open’ means the cashier enters the discount amount or percentage.

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Visit our full Discounts article to see how discounts appear on receipts and reporting.

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Additional Settings

Here are some handpicked settings that specialty food shops can use to customize how the register works.

Always Print/Email Receipt

Switch on an automatic receipt option so cashiers don’t have to manually make a receipt selection at the end of every transaction.

  1. Open ShopKeep iPad Settings.

    For the Android ShopKeep Register app, access this setting from the ‘Setup’ section of the register menu.

  2. Toggle the switches to set your preference.
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Mask Customer Information

Enable the Mask Customer Name and Email setting to protect your customers’ privacy when the register’s customer list is open.

Note: This feature is only available on the ShopKeep Register for iOS.

  1. Open ShopKeep iPad Settings.
  2. Tap the switch to turn it on.

With this setting enabled, last names are hidden and email addresses are partially hidden.

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Read our complete iPad Settings for ShopKeep article to discover even more register settings.

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