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Cash Drawer Troubleshooting
This page contains solutions to issues you may encounter while using your cash drawer. From connection problems to losing the keys, follow along below for help.
Most cash drawer issues are related to problems with the receipt printer. Before continuing, please make sure your printer is printing properly.
Make sure the four rubber feet are attached to the bottom of the drawer.
Place the drawer near the edge of the counter.
If you can open the drawer manually, remove the inner drawer and clear any obstructions blocking its path, then reinstall the drawer.
I lost the keys to my cash drawer.
Don’t worry, visit our online store to learn how to order replacements. You’ll need to know whether you have a Standard or Heavy Duty drawer and you’ll need to provide the 2 or 3 digit code from the lock on the drawer.
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