Socket QX Stand Troubleshooting

Having problems with your QX stand? Look no further. If you’re setting up for the first time, check out our QX Stand Setup guide.

Table of Contents

The barcode scanner doesn’t fit in my stand.

  • The QX stand only works with the most up to date version of the Socket 7Qi scanner.
  • The compatible 7Qi look like the image below and features a metal disk below the locking mechanism.
  • Purchase the appropriate model of scanner or contact Customer Care to check if your stand is within its return period.
  • My scanner won’t automatically scan barcodes.

    Most likely, your scanner was never placed in ‘Auto’ mode. If it was working at one point and suddenly stopped, however, someone may have removed it from the stand and pressed the scan trigger (this makes it return to ‘Normal’ mode).

    1. Print & scan the QR code for ‘Auto’ mode found on page 15 of the Quick Start Guide.
    2. Place the scanner in the stand making sure the charging pins align.
    3. The scanner beeps to let you know it’s connected to the stand.

      If your scanner doesn’t respond to these steps, you may have the wrong model. See above for details.

    My scanner doesn’t charge while it’s in the stand.

    Check each of the following to troubleshoot this issue:

  • Verify the charging pins on the scanner line up with those on the stand. The stand’s red LED should light up to signify charging.
  • Make sure the charging cable is plugged securely into the port on the stand. Also, be sure that you’re using the AC power adapter that shipped with the stand.
  • Test if the power outlet could be at fault. Try plugging the charging cable into a different outlet.
  • Check that you are using a compatible scanner (7Qi).
  • My scanner turns off automatically on its own.

    A scanner that is not being charged will power off after 2 hours of inactivity if it is paired with an iPad or after 5 minutes if it is unpaired. Follow these steps to power the scanner back on and, if needed, re-pair it.

    1. Hold the power button to turn on the scanner.
    2. Open the iPad's 'Settings' app.
    3. Tap 'Bluetooth'.
      Click to Enlarge
    4. Check the Socket device’s status.
      Click to Enlarge
    5. Continue troubleshooting below based on the scanner's status.
      • If the scanner is ‘Connected’, it is ready to be used again with the register.
      • If the scanner is ‘Not Connected’, follow these steps to disconnect and re-pair it.
      • If there is no status next to the Socket device, tap on it to connect.
      • If the Socket device is not listed, toggle the Bluetooth setting on.

    To prevent the scanner from turning off in the future, keep it in the QX stand when not in use. If the scanner is not charging in the stand, follow these steps above.

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