Socket QX Stand Troubleshooting
Having problems with your QX stand? Look no further. If you’re setting up for the first time, check out our QX Stand Setup guide.
Table of Contents
QX Stand Issues
The barcode scanner doesn’t fit in my stand.
My scanner won’t automatically scan barcodes.
Most likely, your scanner was never placed in ‘Auto’ mode. If it was working at one point and suddenly stopped, however, someone may have removed it from the stand and pressed the scan trigger (this makes it return to ‘Normal’ mode).
- Print & scan the QR code for ‘Auto’ mode found on page 15 of the Quick Start Guide.
- Place the scanner in the stand making sure the charging pins align.
- The scanner beeps to let you know it’s connected to the stand.
If your scanner doesn’t respond to these steps, you may have the wrong model. See above for details.
My scanner doesn’t charge while it’s in the stand.
Check each of the following to troubleshoot this issue: