Troubleshooting: ShopKeep BackOffice

If you run into an issue with some part of BackOffice, such as logging in or managing inventory, visit the relevant troubleshooting guide below for help.

Table of Contents

Login / Access / Billing

Whether logging in as the business owner or an employee, we can help with your BackOffice login, access, and billing-related issues.

Settings

Trying to make sense of those BackOffice settings? Let’s help you get things sorted out!

Reports

Having trouble figuring out BackOffice reporting? You’ve come to the right place!

Items / Inventory

This guide covers common problems associated with creating and managing inventory items in BackOffice.

Items with Variants

If you’re having problems creating and selling items that have variants, you’re in the right place.

Staff

Whether managing employees or their time clock punches, we can help with your staff-related issues.

Customers

If you’re having trouble managing your BackOffice customer list, we have solutions for you.

Invoices

For issues with creating invoices or accepting invoice payments, visit our troubleshooting guide for help.

The Invoices feature is a limited pre-release beta version. To learn what to expect and how to provide feedback, visit our Invoices Beta Overview.

ShopKeep Spotlight

Need help sorting out issues with your online listings? Check out our troubleshooting guide here.