Troubleshooting: ShopKeep BackOffice

If you run into an issue with some part of BackOffice, such as logging in or managing inventory, visit the relevant troubleshooting guide below for help.

Table of Contents

Login / Access / Billing

Whether logging in as the business owner or an employee, we can help with your BackOffice login, access, and billing-related issues.


Trying to make sense of those BackOffice settings? Let’s help you get things sorted out!

Reporting / Analytics

Having trouble figuring out BackOffice reporting and analytics? You’ve come to the right place!

Items / Inventory

This guide covers common problems associated with creating and managing inventory items in BackOffice.

Items with Variants

If you’re having problems creating and selling items that have variants, you’re in the right place.

Marketing / Customers

If you’re having trouble managing your BackOffice customer list, we have solutions for you.


Whether managing employees or their time clock punches, we can help with your staff-related issues.