Points of Contact
Find out exactly who to contact if you need help signing up for ShopKeep, want training on how to use the system, or run into issues with the register or BackOffice.
Table of Contents
Point of Sale Specialist
A Point of Sale Specialist gives you a personal introduction to ShopKeep and helps you get started. That includes a demo of our software, signup help, and tips for selecting the best hardware for your business.
Contact your Point of Sales Specialist for help with:
Need some quick answers to questions about how ShopKeep works? Our FAQ page is only a click away.
After you sign up, schedule a training session with an Expert to learn the ins and outs of ShopKeep. Experts help with more comprehensive topics like how to use BackOffice or set up hardware.
The first two hours of training time are included with your subscription. Before scheduling a session, review our startup guide so you can focus on more advanced topics during your training.
Contact your ShopKeep Expert for help with:
If you have questions about setting up your account, inventory, or hardware, visit our Setup FAQ.
Training sessions are available Monday – Friday and can be scheduled up to two weeks ahead of time. To learn how to schedule a 30-minute training session, follow the steps below.
- Click the link found in your email.
- Select 'Back End' or 'Front End' training.
- Select a date and time, then click 'Continue'.
- Enter your contact information and click 'Submit' to confirm the appointment.
Contact Customer Care for help resolving urgent issues that affect your ability to run your business.
Contact Customer Care for help with:
Location Codes allow our Customer Care advisors to quickly identify your account. If asked for your Location Code, find it directly in your BackOffice.
- In BackOffice, click ‘Help’.
- Locate the 6-digit ‘Location Code’.