Points of Contact
Find out exactly who to contact if you need help signing up for ShopKeep, want training on how to use the system, or run into issues with the register or BackOffice.
Please note that training and support is only available in English.
Table of Contents
An Account Executive gives you a personal introduction to ShopKeep to help you get started. That includes a demo of our software, signup help, and tips for selecting the best hardware for your business.
Contact your Account Executive for help with:
Need quick answers to questions about your account, billing, and how ShopKeep works? Visit our FAQ.
Training & Onboarding Team
If your account includes training time, you can set up a prescheduled session with an Onboarding Specialist for help learning how best to use ShopKeep at your business and for assistance setting up. The Onboarding team covers in-depth topics, such as BackOffice and ShopKeep hardware setup, so come with specific inventory, hardware, or advanced questions. If you do not have training time available, contact us to purchase sessions.
Before scheduling a training session, review the articles on our Getting Started page to be able to focus on advanced topics during training.
Contact the Training & Onboarding team for help with:
If you have questions about setting up your account, inventory, or hardware, visit our Setup FAQ.
Training sessions are available Monday – Friday and can be scheduled up to two weeks ahead of time. To learn how to schedule a training session, follow the steps below.
- Click the link found in your email.
- Select 'Back End' or 'Front End' training.
- Select a date and time, then click 'Continue'.
- Enter your contact information and click 'Submit' to confirm the appointment.
Contact Customer Care for help resolving urgent issues that affect your ability to run the business.
Contact Customer Care for help with:
Location Codes allow our Customer Care advisors to quickly identify your account. If asked for your Location Code, find it in BackOffice.
Don’t have access to BackOffice? Continue to the next section to find the location code on the register.
- In BackOffice, click ‘Help’.
- Locate the 6-digit ‘Location Code’ under the support search bar.
If you are not able to access BackOffice, find your location code at the register. Location Codes allow our Customer Care advisors to quickly identify your account when you contact us.
- On the register, open the Main Menu and tap 'System Diagnostics'.
Don’t see ‘System Diagnostics’? Tap ‘Overview’.
- Locate the 6-digit ‘Location Code’.
The Location Code can also be found on every error message.