Points of Contact

Find out exactly who to contact if you need help signing up for ShopKeep, want training on how to use the system, or run into issues with the register or BackOffice.

Table of Contents

Point of Sale Specialist

A Point of Sale Specialist gives you a personal introduction to ShopKeep and helps you get started. That includes a demo of our software, signup help, and tips for selecting the best hardware for your business.

Contact your Point of Sales Specialist for help with:

  • Signing up for ShopKeep
  • Signing up for Credit / Gift Card Processing
  • Hardware Recommendations / Purchases
  • Need some answers to questions about your account, billing and how ShopKeep works? Our FAQ page is only a click away.

    ShopKeep Expert

    After you sign up, schedule a training session with an Expert to learn the ins and outs of ShopKeep. Experts help with more comprehensive topics like how to use BackOffice or set up hardware.

    The first two hours of training time are included with your subscription. Before scheduling a session, review our startup guide so you can focus on more advanced topics during your training.

    Contact your ShopKeep Expert for help with:

  • BackOffice Training
  • iPad Register Training
  • Hardware Setup
  • If you have questions about setting up your account, inventory, or hardware, visit our Setup FAQ.

    How to Schedule a Training Session

    Training sessions are available Monday – Friday and can be scheduled up to two weeks ahead of time. To learn how to schedule a 30-minute training session, follow the steps below.

    1. Click the link found in your email.
    2. Select 'Back End' or 'Front End' training.
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    3. Select a date and time, then click 'Continue'.
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    4. Enter your contact information and click 'Submit' to confirm the appointment.
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    Customer Care

    Contact Customer Care for help resolving urgent issues that affect your ability to run your business.

    Before contacting Customer Care, visit one of our troubleshooting guides or FAQs for help. These guides provide the fastest solutions to most common problems and questions.

    Contact Customer Care for help with:

  • Urgent Hardware/Software Issues
  • Troubleshooting
  • How to Contact Customer Care

    To contact Customer Care, click the Help link in your BackOffice or submit a case here. If prompted, enter your Location Code when contacting Customer Care.

    Find Your Location Code

    Location Codes allow our Customer Care advisors to quickly identify your account. If asked for your Location Code, find it directly in your BackOffice.

    1. In BackOffice, click ‘Help’.
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    2. Locate the 6-digit ‘Location Code’.

      Your Location Code is affixed to your Customer Care phone number and can be accessed from the Register Diagnostics / Overview screen, the last page of the Help section, and from any error message.

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