Troubleshooting: ShopKeep iPad App

If you’ve come across some issues with the ShopKeep register app like when logging in or activating the app, check out our troubleshooting guides for help with the getting back on track.

Table of Contents

Login and Access

Let us help you figure out your login issues so you can get back to what’s really important: running sales!

Cashier Functions

Having problems making a return or checking the balance of a gift card? This guide covers issues related to the cashier functions on your Register Control Panel.

Manager Functions

This guide deals with situations you might face while performing manager functions, like doing a pay in or payout, at the register.

Transaction Screen

If you’re having issues using the Transaction screen, we’re here to help!

Checks Screen

Visit the Checks screen guide for help with problems that stem from opening, saving, or syncing checks between registers.


This guide covers issues related to some of the supplemental settings for ShopKeep.