ShopKeep Glossary

Use this list to learn about ShopKeep terms and click the associated links for more information.

A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   XYZ  


The online portal ShopKeep Payments merchants use to view credit card processing statements and reports.

Account Owner
Another name for the Business Owner, the principal user whose email is linked to the ShopKeep account.

To link a new ShopKeep register to your account.

Adjust Inventory
A feature that allows you to add to, remove from, or replace the quantity on hand of inventory items.

Analytics Dashboard
A BackOffice report that gives a broad overview of register activity over a date range.

API Token
A unique string of letters and numbers used to link a ShopKeep account to SHOGO.

App Version
The current version of the ShopKeep register app.

Apple Pay™
Apple’s technology that allows customers to pay at the register with their iPhone.

Inventory items that currently have Raw Goods attached to them.

Assigned Cost
The cost given to a basic inventory item when Track Inventory is set to ‘FALSE’.

Auto Signout
A feature that automatically signs staff out of the register after a set amount of time or after every transaction.


The online portal used to add stock items, check sales, and manage your ShopKeep account.

BackOffice Manager
Any employee who is given BackOffice access.

Basic Item
An item that is sold individually without variants.

A version of the ShopKeep app that is in the final stages of development.

The eCommerce platform ShopKeep integrates with which allows you to sell inventory items online.

Bird’s Eye View
The BackOffice landing page which gives a live overview of sales, inventory, customers, staff, and registers.

Bulk Management
Add/modify/delete multiple inventory items or customers using spreadsheet templates.

Business Owner
The principal user whose email address is linked to the ShopKeep account. Also known as the Account Owner.


An employee who has access to cashier functions at the register. Track and compare sales performance between cashiers with the Sales by Employee report.

A subgroup within a Department that is used for item organization, ticket printing, and reporting.

The customer’s order, typically used when the customer is keeping a tab open.

Clock In/Out
When staff record a time punch for the beginning or ending of their shift.

Closing Amount
The amount of cash left in the drawer at the close of a shift.

Control Panel
A menu in the ShopKeep register app that contains various cashier and manager controls.

Cost (Inventory)
How much the business pays to acquire an item. Cost helps determine your inventory value.

Customer List
This stores customer contact information and purchase histories. Use the Sales by Customer report to easily identify the top customers on your customer list.


To unlink a ShopKeep register from your account.

A general grouping for items used for organization, reporting, and ticket printing.

A liability tender that can be used to accept refundable, partially refundable, and non-refundable pre-payments/down-payments.

A section of the ShopKeep register app that displays register status information. Everything from network connection status to devices plugged in.

A button on the Transaction screen in the ShopKeep register app that cancels the current sale/return.


Email Receipt
A receipt sent via email that can be customized to include social media links and marketing info. Use the Marketing Dashboard to track how customers interact with email receipts.

Europay, MasterCard, and Visa. Refers to the standard created by those companies for processing smart payment “chip cards”.

Export Center
An area of BackOffice that stores exported reports from the past 14 days.


Fallback Printer
A secondary ticket printer that prints a ticket if the primary printer fails.

Force Get Updates
A troubleshooting method that pushes changes made in BackOffice to the register if changes made during a normal Get Updates do not appear.


Get Updates
An option on the register’s Control Panel that syncs changes made in BackOffice to the register.

Gift Cards
Prepaid cards customers can purchase and later redeem in store for merchandise.

Gift Receipt
A sale receipt that contains no pricing information.

Tips left by customers. Credit card gratuity is tracked in reporting.


The full roster of items the business sells and has added to BackOffice.

Apple’s operating system software that powers iPads, iPhones, and iPods.

Register Button Layout
Refers to the item buttons on the register and the BackOffice page used to manage these buttons.

What the business sells. Items make up a store’s Inventory.

Item with Variants
An item that is sold in several configurations (e.g. A single t-shirt sold in different colors/sizes).


Represents the total amount of a Raw Good that is currently tied to items.


An item the business sells that a customer can redeem, like a gift card.

A physical storefront. Link multiple ShopKeep stores together in Location Settings to view multi-location reporting and easily switch between each store’s BackOffice.

Location Code
A unique code used to identify your account when contacting Customer Care. This 6-digit code can be found by clicking ‘Help’ in BackOffice, from the register Diagnostics / Overview screen, the last page of the Register Help section, or on any in-app error message/notification.


A service ShopKeep integrates with which is used for sending marketing emails to customers.

The percentage of revenue left after accounting for costs and discounts.

Marketing Dashboard
BackOffice dashboard that shows customer growth and email receipt interactions.

Merge Checks
Combine the items from multiple Open Checks into one single check.

Preset add-ons or choices a customer can select when ordering an item.


What an item is called. This appears on the register app, receipts, and reporting.

Named Discounts
Custom discounts you can set up in BackOffice and use at the register. The Sales by Discount report displays details on discount usage.

Net Sales
Total sales, minus total returns, and minus discounts. This number is found on the Analytics Dashboard as well as some other reports.

Non-Cash Gratuity
Credit card tips left by customers. A Register Manager can perform a payout to remove this money from the drawer.

Non-Taxable Sales
Sales where no tax was charged.


Open Checks
Customer orders that have been saved but not yet closed.

Open Priced Item
An item with no set price that allows the cashier to enter the sale price at the register.

Opening Amount
The total amount of cash in the drawer at the beginning of a shift.

Operation Type
A term on the Transactions Report that indicates whether something is a sale or a return.

Order Trigger
A low-quantity limit that, when reached, causes an item to appear on the Reorder Report.


Pay In
A register function that lets you track cash added to the drawer during a shift.

A register function that lets you track cash removed from the drawer for business purposes during a shift.

PCI Compliance
A set of standards created by the payment card industry to ensure credit card data is kept secure. ShopKeep Payments merchants can complete a self-assessment to ensure that each location is compliant.

Pending Queue
Part of the Diagnostics screen that shows if there is data on the iPad that has not synced to BackOffice. If there is an number here, visit the Manager Functions Troubleshooting guide for help resolving the error.

Point of Sale Specialist
The person who helps you sign up for ShopKeep, purchase hardware, and get credit card processing.

Price Type / Priced
This setting determines how an item’s price is set: in BackOffice, in store at the register, or by unit.

Printer Group
A grouping of items assigned to print to one or more ticket printers.


A service ShopKeep integrates with that is used for accounting and bookkeeping.


Raw Goods
Sub-items used as components of items sold in your store (i.e. coffee cups and lids).

A record of the items a customer purchased/returned. Receipts can be printed or emailed.

Receipt Number
A unique 19-digit code on a receipt that is used to perform returns.

Receive Inventory
A feature that allows you to increase an item’s quantity and update its cost when you get more in stock.

Recommended Order
The quantity of an item on hand when it is fully stocked. This appears on the Reorder Report.

A single iPad running the ShopKeep app.

Register Code
A 4-digit number used by staff to clock in/out, sign in, and use the register.

Register License
The mechanism that ties a register to an account. The number of register licenses determines how many registers an account can activate.

Register List
A screen on the Control Panel that shows all registers connected using Serverless Sync™.

Register Manager
An employee who has access to manager controls on the register.

Register Status
A section in the Bird’s Eye View that shows a breakdown of information by register.

Register Status (Item)
A setting in BackOffice used to make an item active or inactive on the register.

A sale reversal used to refund a customer’s payment.


Safe Drop
A type of Payout used to track cash deposits made from the till into a safe or bank.

Serverless Sync™
The ShopKeep technology that allows registers on the same network to share information in real-time.

Settings (BackOffice)
A section in BackOffice where you can manage your store, register, and integrations.

Settings (iPad)
An iPad app containing recommended settings that help ShopKeep run most effectively, optional settings that customize how ShopKeep functions, and a variety of iPad system settings.

Shift (Business)
The time during which transactions can be processed at the register. Open a shift at the start of a business day and close it at the end.

Shift (Time Clock)
The hours an employee works.

Shift Report
A summary of register activity during a shift.

ShopKeep Expert
A person who helps train you on ShopKeep hardware and software during scheduled appointment calls.

ShopKeep Payments™
ShopKeep’s integrated payment processor.

ShopKeep Pocket™
A mobile app used to view sales in real time from an iOS or Android device.

Sign In
To access the register with a Register Code.

Sign Out
Sign out to lock the register or to sign in as a different user.

Stock Keeping Unit. A ShopKeep generated barcode used for label printing.

Split Check
To separate items from one Open Check into multiple new checks.

Split Tender
The ability to accept multiple payments for a single transaction (e.g. half cash and half credit).

ShopKeep’s term for employees. Track and compare sales performance between staff members with the Sales by Employee report.

Store Code
Another name for SKU, a ShopKeep generated barcode used for label printing.

Store Name
ShopKeep account name, with no spaces or punctuation.

Suggested Tip
Set in BackOffice, this gives customers suggested gratuity options based on percentages or dollar amounts.

The vendor from whom the business obtains an item. This appears on the Sales by Supplier and Inventory Reorder reports.

Supplier Code/ID
A Supplier’s reorder code for an item.


Tax Group
Create a tax group for items that require a different rate from the default tax rate.

The act of finalizing a transaction at the register. Also refers to a customer’s payment method.

A paper slip that prints to the ticket printer with item preparation details.

Ticket Notes
Custom information entered by the cashier that prints on a Ticket.

Time Clock
Area of BackOffice that shows staff clock in/out times and total hours worked.

Tip Later
A feature that allows a cashier to authorize a credit card and return to the order at a later point to enter the customer’s gratuity.

Tips and Signature
A setting that controls how customers sign and tip for credit sales.

Track Inventory
An item setting that determines if BackOffice keeps track of the item’s quantity.

Transaction ID
A unique code found on transaction exports that identifies a transaction within the ShopKeep database.

Transactions Report/Table
A BackOffice report listing all sales and returns over a date range.

Transfer Check
To move an Open Check between employees at the register.


Unit Priced Item
An item whose final sale price depends on the amount a customer wants. The cashier enters the number of units (lb, oz, ft, etc.) at the register.

To download and install the latest version of the ShopKeep app. Visit this support article to check the latest supported version of ShopKeep and see if you need to update.


A single SKU within an Item with Variants.

To remove an item from an Open Check or to completely discard a check.


The default customer that is automatically assigned to transactions.

Weighted Average Cost
When an item is received, its cost changes to a weighted average of the current and receiving cost.


X Report
A snapshot of what has occurred during the shift up to that point.
Z Report
An end of day summary of register activity printed after the shift is closed.