Activate & Sign In

Activate a register to load your ShopKeep store onto the iPad. After ShopKeep is activated, sign in to the register, open a register shift and begin ringing sales.

Using ShopKeep on the Mini, built by Clover? Please view the setup article here.

Table of Contents

Activate ShopKeep

Activating the ShopKeep app links a register to your account. There are two different ways to activate: from the ShopKeep app or from BackOffice on the iPad.

Using ShopKeep on the Mini, built by Clover? Please view the setup article here.

Before you can activate, you must download the ShopKeep app. Visit our Introduction to the iPad article for help downloading ShopKeep from the App Store.

From the ShopKeep App

Follow along to activate a register from within the ShopKeep app.

  1. Open ShopKeep and tap 'Activate Your Register'.
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  2. Enter your store name and manager code.
      Store Name: | Your account name with no spaces or punctuation.
      Manager Code: | Your personal 4-digit code and can be found in the staff list or your welcome email.
  3. Tap 'Activate'.
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  4. (Optional) If prompted, enable push notifications.

    Notifications alert you with updates on matters affecting your ShopKeep account, such as when there is a service disruption. Notifications can be disabled at any time from the Settings app on the iPad.

    This feature is only available on the ShopKeep Register for iOS. If not prompted during activation, you may be asked later to enable notifications from the sign in screen after a register shift is closed. Stay tuned as we roll out this feature to everyone.

    a Tap ‘Yes’.
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    b Tap ‘Allow’.
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From BackOffice

Follow along to activate a register from BackOffice on the iPad.

  1. On the iPad, log in to BackOffice.
  2. Tap the Settings icon, then ‘Register Licenses’.
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  3. Select ‘Activate Your Register’.
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  4. Tap 'Got it? Let’s do this'.
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  5. Tap ‘Activate Your Register’, then ‘Open’.
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  6. (Optional) If prompted, enable push notifications.

    Notifications alert you with updates on matters affecting your ShopKeep account, such as when there is a service disruption. Notifications can be disabled at any time from the Settings app on the iPad.

    This feature is only available on the ShopKeep Register for iOS. If not prompted during activation, you may be asked later to enable notifications from the sign in screen after a register shift is closed. Stay tuned as we roll out this feature to everyone.

    a Tap ‘Yes’.
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    b Tap ‘Allow’.
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Sign In & Open a Register Shift

After activating ShopKeep, sign in and open a register shift to enable staff to start using the register.

Brand new merchants installing ShopKeep for the first time will be automatically signed into the register with an open shift.

  1. Enter the 4-digit manager code and tap 'Sign In'.
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    If you cannot sign in, visit our iPad Login/Access Troubleshooting guide for help.
  2. Enter the starting cash amount and tap 'Open Shift'.

    After the register shift is opened, this amount cannot be changed.

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  3. Now you are ready to use the register. Learn how in our Using the Register article.

If you have questions about using the register, visit our iPad Register FAQ for help.