Introduction to
the iPad

Learn what you need to know about the iPad itself, such as the location of the Home button, and how to download and update the ShopKeep Register app on the iPad.

Check out our best practices guide to learn which iPad models are compatible with ShopKeep.

Table of Contents

iPad Basics

From the iPad hardware and buttons to settings and apps, continue through the sections below to learn all the basics.

iPad Hardware

Get to know the buttons, ports, and plugs on the iPad.

Home Button
The only physical button on the face of the iPad used to return the iPad to its main screen with the apps. Some iPads do not have a home button and instead use a swipe-up gesture to return to the home screen. For more information on each iPad model, visit Apple’s iPad page.

Volume Controls
Volume up and down buttons are located on the side near the rear-facing camera. Some models also have a switch that mutes the iPad or locks its screen orientation.

Lightning Connector
Apple’s standard cable and port for mobile devices. This connector appears on iPads, iPad Minis, some iPad Pros, and iPhones. Some iPads do not have a Lightning connector and instead use a USB-C connector. For more information on each iPad model, visit Apple’s iPad page.

Can’t find the Lightning port? Visit our iPad Troubleshooting guide for help.

Headphone Jack
Located on the side opposite the Lightning port is a standard 3.5mm headphone jack that works with headphones and speakers. Some iPads do not have a headphone jack. For more information on each iPad model, visit Apple’s iPad page.

Sleep / Wake (Power) Button
Flat button on the frame of the iPad. Press it to turn the screen off or on or hold it down to power off the iPad.

Once acquainted with the iPad, visit our iPad Best Practices guide to learn how to best take care of it. Having problems? Visit our iPad Troubleshooting guide or contact Apple Support for help.

iPad Settings

Control the iPad’s features and functions from the built-in Settings app.

  • Pair a Bluetooth barcode scanner, card reader, or printer
  • Configure privacy controls, notifications, and other iPad settings

    • Connect to a Network

    Connect the iPad to your network wirelessly via Wi-Fi or physically with an ethernet adapter and cable to download ShopKeep, sync transactions to BackOffice, and run credit cards.

    Note: If using the iDynamo credit card reader, you must connect the iPad to your network via Wi-Fi.

    Connect via Wi-Fi

    1. In the Settings app, tap 'Wi-Fi' to view a list of nearby networks.
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    2. Select your network.
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    3. Enter the network’s password and tap ‘Join’.
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      A check mark will appear to indicate the iPad is connected.

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    Connect via Ethernet

    1. Plug a Lightning cable into the Lightning to USB Adapter.
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    2. Plug the USB end of the Lightning cable into the iPad’s power adapter.

      Be sure to use the power adapter that came with the iPad. Other adapters may not provide enough energy to charge the device.

    3. Plug the power adapter into a power outlet.
    4. Connect the Lightning to USB Adapter to the iPad’s charging port.
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    5. Connect the USB Ethernet Adapter to the Lightning to USB Adapter.
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    6. Plug an ethernet cable into the USB Ethernet Adapter and the other end into your router.
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      In the Settings app, ‘Ethernet’ will appear to indicate the adapter is properly connected.

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    iPad Apps

    Apps are software that run on the iPad and allow it to perform various functions.

    Apple’s App Store
    The App Store is where apps can be downloaded and updated. Using the App Store requires an Apple ID.

    ShopKeep Register App
    The ShopKeep Register app is your register. Ring up customers, process returns, clock in and out, and lots more. Learn what’s new in the latest version by reading our ShopKeep Register App for iOS Release Notes.

    ShopKeep Pocket App
    Use ShopKeep Pocket to check up on how the business is doing in real time from an iOS or Android device. See sales totals, review individual transactions, and more!

    Download ShopKeep

    Browse the App Store to download apps, such as the ShopKeep Register app or ShopKeep Pocket, to the iPad.

    Downloading apps requires an Apple ID. Don’t have an Apple ID? Visit Apple Support to learn how to set one up.

    Watch our Download & Activate video below:

    Download & Activate
    1. Open the App Store.
    2. Tap 'Search'.
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    3. Type 'ShopKeep' in the search bar, then select ‘ShopKeep Point of Sale’.
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    4. Tap 'Get' next to ‘ShopKeep Point of Sale (POS)’, then select ‘Install’ (if necessary) to download the app.

    5. If prompted, use Face ID, Touch ID, or your Apple ID password to authorize the download.

      For help using Touch ID or Face ID, visit Apple Support.

      Depending on your internet speed, the app downloads in a few moments.

    After downloading ShopKeep, visit our Activate & Sign In article for help activating the register.
    For answers to questions about setting up an account, visit our Setup FAQ.

    Update the ShopKeep App

    ShopKeep software updates deliver new features, bug fixes, and more reliable performance to the Register app. For the best experience, update the ShopKeep Register app whenever a new version is released.

    For help updating iOS, the iPad’s operating system, visit the Updating iOS article instead.

    Before updating the ShopKeep Register app…

    1. DO NOT delete the app.
    2. Make sure auto-updates are turned OFF on the iPad.
    3. CLOSE any open register shifts.
    4. Perform updates during NON-BUSINESS hours.
    1. Open the App Store.
    2. Tap your profile icon.
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    3. Under ‘Available Updates’, tap 'Update' next to the ShopKeep app.
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    4. After the update has downloaded, open ShopKeep.
    5. Wait for the register to update its database.

      Update times vary based on internet speed, number of inventory items, and number of customers. The larger the register database, the longer updating will take. In some cases, updating ShopKeep can take 10 minutes or more to finish after downloading. Once the update is complete, the sign in screen will appear.

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