Introduction to
the iPad

The iPad is what the ShopKeep Register app runs on and is where you perform sales and return. Learn what you need to know about the iPad, like where the Home button is and how to update ShopKeep software.

Check out our best practices guide to learn which iPad models are compatible with ShopKeep.

Table of Contents

iPad Basics

From the iPad hardware to settings and apps, continue through the sections below to learn all the basics.

iPad Hardware

Get to know the ports, plugs, and buttons on your iPad.

Home Button
The only physical button on the face of the iPad. This takes you back to the main screen with your apps.

Volume Controls
Volume up/down buttons are located on the side near the camera. Some models also have a switch that mutes the iPad or locks its screen orientation.

Lightning Connector
Apple’s standard port for mobile devices since 2012. This connector appears on iPads (4th gen or newer) and iPad Minis.

Can’t find the Lightning port on your iPad? Visit our iPad Troubleshooting guide for help.

Audio Port
Located on the side (near the camera) is a standard 3.5mm jack that works with headphones and speakers.

Sleep / Wake (Power) Button
Flat button on the frame of the iPad. Tap this to turn the screen off/on or hold it to power down the iPad.

Once acquainted with your iPad, visit our iPad Best Practices guide to learn how to best take care of it.

Problems with your iPad? Visit our iPad Troubleshooting guide first, then contact Apple Support.

iPad Settings

The built-in Settings app is the hub for controlling how the iPad works.

Control the features and functions of your iPad in Settings. It’s also where you can connect a WiFi network and connect Bluetooth devices to the iPad.

If your Bluetooth card reader seems to be disconnecting from the iPad, visit our iCMP Credit Card Reader Troubleshooting article for help.

Connect to Wi-Fi
Connect to a Wi-Fi network with internet access to download the ShopKeep app.

  1. Tap 'Wi-Fi' to see your nearby networks.
  2. Select your network and enter the password to connect.
    Click to Enlarge

For help with issues related to iPad settings, visit our iPad Settings Troubleshooting guide first, then contact Apple Support.

iPad Apps

Apps are software programs that run on your iPad and allow it to perform various functions.

Apple’s App Store
The App Store is where you can find, download, and update apps. You must have a valid Apple ID to download apps from the App Store.

ShopKeep Register App
The ShopKeep app is your register. Ring up customers, issue refunds, clock in and out, and lots more. Learn what’s new in the latest version by reading our ShopKeep Register App Release Notes.

ShopKeep Pocket App
Use ShopKeep Pocket to check up on how your store is doing in real-time from your iPhone or Android device. See your sales totals, transaction count, and more!

Download ShopKeep

Browse the App Store to download apps, like ShopKeep, to your iPad.

Downloading ShopKeep requires a valid Apple ID. If you don’t have an Apple ID, visit Apple Support for help setting one up.

View our Download & Activate video below:

Download & Activate
  1. Tap to open the App Store.
  2. Tap the search box and type “ShopKeep”.
  3. Select “ShopKeep” to visit the download page.
  4. Tap 'GET', then 'INSTALL' to begin downloading.

    Depending on your internet speed, the register app downloads in a few moments.

After downloading ShopKeep, visit our Activate & Sign In article for help activating your register. If you have questions about setting up your account, visit our Setup FAQ.

Update the ShopKeep App

ShopKeep software updates deliver new features, bug fixes, and more reliable performance for our register app. For the best possible experience, update the ShopKeep app whenever a new version is released.

If you need to update iOS, the iPad’s operating system, visit the Updating iOS article instead.

Before updating the ShopKeep app…

1. DO NOT delete the app.
2. Make sure auto-updates are turned OFF on your iPad.
3. CLOSE any open shifts.
4. Perform updates during NON-BUSINESS hours.

View our Update the ShopKeep App video below:

Update the ShopKeep App
  1. Tap to open the App Store on the iPad.
  2. Choose 'Updates' in the bottom right corner.
  3. Press 'Update' next to the ShopKeep app.
    Click to Enlarge
    Update times vary depending on:

    • Your internet speed
    • The number of inventory items you have
    • The number of customers you have

    The larger your register database, the longer updating will take. In some cases, updating ShopKeep can take 10 minutes or more to finish after download.

  4. Open the app when the download completes.
    Click to Enlarge
  5. The register will begin upgrading its database.
  6. The sign in screen will display when the update is complete.
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