Introduction to
the iPad

Learn what you need to know about the iPad itself, such as the location of the Home button, and how to download and update the ShopKeep App on the iPad.

Check out our best practices guide to learn which iPad models are compatible with ShopKeep.

Table of Contents

iPad Basics

From the iPad hardware and buttons to settings and apps, continue through the sections below to learn all the basics.

iPad Hardware

Get to know the buttons, ports, and plugs on the iPad.

Home Button
The only physical button on the face of the iPad used to return the iPad to its main screen with the apps.

Volume Controls
Volume up/down buttons are located on the side near the camera. Some models also have a switch that mutes the iPad or locks its screen orientation.

Lightning Connector
Apple’s standard cable and port for mobile devices. This connector appears on iPads, iPad Minis, and iPhones.

Can’t find the Lightning port? Visit our iPad Troubleshooting guide for help.

Audio Port
Located on the side (near the camera) is a standard 3.5mm jack that works with headphones and speakers.

Sleep / Wake (Power) Button
Flat button on the frame of the iPad. Tap this to turn the screen off/on or hold it down to power off the iPad.

Once acquainted with the iPad, visit our iPad Best Practices guide to learn how to best take care of it.

Problems with the iPad? Visit our iPad Troubleshooting guide first, then contact Apple Support.

iPad Settings

Control the iPad’s features and functions from the built-in Settings app. This is also where you connect to a Wi-Fi network and pair Bluetooth devices with the iPad.

Connect to Wi-Fi
Connect to your Wi-Fi network with internet access from the Settings app to be able to download ShopKeep, send your transactions to BackOffice and run credit cards.

  1. Tap 'Wi-Fi' to view a list of nearby networks.
  2. Select your network and enter the password to connect.
    Click to Enlarge

For help with issues related to iPad settings, visit our iPad Settings Troubleshooting guide first, then contact Apple Support.

iPad Apps

Apps are software that run on the iPad and allow it to perform various functions.

Apple’s App Store
The App Store is where apps can be downloaded and updated. Using the App Store requires an Apple ID.

ShopKeep Register App
The ShopKeep app is your register. Ring up customers, process returns, clock in and out, and lots more. Learn what’s new in the latest version by reading our ShopKeep Register App Release Notes.

ShopKeep Pocket App
Use ShopKeep Pocket to check up on how the business is doing in real-time from an iOS or Android device. See sales totals, review individual transactions, and more!

Download ShopKeep

Browse the App Store to download apps, such as the ShopKeep app or ShopKeep Pocket, to the iPad.

Downloading ShopKeep requires an Apple ID.
Don’t have an Apple ID? Visit Apple Support to learn how to set one up.

Watch our Download & Activate video below:

Download & Activate
  1. Open the App Store.
  2. Tap 'Search'.
  3. Type 'ShopKeep' in the search bar.
    Click to Enlarge
  4. Select 'ShopKeep' to visit the download page.
  5. Tap 'Get', then 'Install' to begin downloading.
    Click to Enlarge

    Depending on your internet speed, the register app downloads in a few moments.

After downloading ShopKeep, visit our Activate & Sign In article for help activating the register.
For answers to questions about setting up an account, visit our Setup FAQ.

Update the ShopKeep App

ShopKeep software updates deliver new features, bug fixes, and more reliable performance to the register app. For the best possible experience, update the ShopKeep app whenever a new version is released.

For help updating iOS, the iPad’s operating system, visit the Updating iOS article instead.

Before updating the ShopKeep app…

1. DO NOT delete the app.
2. Make sure auto-updates are turned OFF on the iPad.
3. CLOSE any open shifts.
4. Perform updates during NON-BUSINESS hours.

Watch our Update the ShopKeep App video below:

  1. Open the App Store.
  2. Tap 'Updates' in the bottom right corner.
  3. Press 'Update' next to the ShopKeep app.
    Click to Enlarge
  4. After the update has downloaded, open the ShopKeep app.
  5. Wait for the register to update its database.

    Once the update is complete, the sign in screen will appear.

    Click to Enlarge
Update times vary depending on: register’s internet speed, number of inventory items, and number of customers. The larger the register’s database, the longer updating will take. In some cases, updating ShopKeep can take 10 minutes or more to finish after downloaded.

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