BackOffice Setup for Restaurants

After setting up BackOffice, check out part 2: iPad Register for Restaurants.

BackOffice is where you set up your business in ShopKeep. Learn how to create the restaurant’s menu, enable ticket printing, and perform other initial setup before using the register.

Table of Contents

Build Your Menu

Create the restaurant’s dishes, add modifiers to cover every order option, and organize the button layout so staff can find what they need.

If you have questions about adding or managing menu items, visit our Inventory FAQ.

Check out our Build Your Menu video below:

Build Your Menu (Training Guide - Restaurant)

Add a Menu Item

Add the entrees, appetizers, and other menu items the restaurant offers so servers can ring in customer orders at the register.

  1. Click 'Items' and select 'Item List'.
  2. Click 'Add New'.
  3. Click 'Create' under 'Basic Item'.
  4. Fill in the menu item's details.
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    Name | What cashiers see at the register and what prints on receipts. The Name must be under 255 characters. An item can be given a nickname on the button layout.

    Department | General grouping for organization, ticket printing, and reporting.

    Category | A subgroup within a department. Also used for organization, ticket printing, and reporting.

    Priced | How the register rings up the item price: In BackOffice, In Store, or by Unit.

          In BackOffice – Item has a predetermined price set in BackOffice.
          In Store – Cashier enters the sales price at the register.
          Unit Price – A fixed price per unit (oz, lb, ft, etc.) sold.

    Sales Price | Amount the customer pays.

    Taxable | Set to ‘Yes’ if tax applies to the item. Choose ‘No’ if non-taxable.

    Track Inventory | True or False. Determines whether the item’s quantity on hand is tracked.
    Use ‘False’ for items that don’t have a physical quantity on hand, such as made-to-order items.

  5. Click 'Save' to create the item.

Visit our Add Basic Items support article for help with any parts we didn’t cover.

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Add modifiers to an item to allow diners to customize their order. Modifiers represent the different options a customer has when they order – like the kind of cheese on a burger.

  1. Click the 'Modifiers' tab.

Groups – Single Choice

These are for either/or choices you give the customer. For example, a burger can be cooked medium or medium-rare, but not both.

  1. Click 'Add a group' and enter a group name.
  2. Enter the group’s default option.
  3. Use 'Add another option' to fill in more choices.

    Add to price | Amount to add to the sales price if selected.
    Green Check | The “default” choice the item starts with.
    Trash Can | Deletes the group / option.

  4. Press 'OK' to save changes.

Options – Multiple Choice

Think of these as add-ons: extra toppings, customizations, etc. Customers can select as many different multiple choice modifiers as they want.

  1. Click 'Add an option'.
  2. Enter a name and optional ‘Add to price’.
  3. Use 'Add another option' to add more.
  4. Press 'OK' to save changes.

“NO” Options

Set up “NO” options to let diners exclude ingredients that usually come standard.

  1. Click 'Add an option'.
  2. Enter a name and optional ‘Discount when OFF’ price.
  3. Use 'Add another option' to set up more.
  4. Press 'OK' to save changes.

For more on modifiers, such as how to copy them from item to item, visit the Modifiers support article.

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Register Button Layout

An organized button layout makes navigating the menu a breeze for servers.

  1. Click 'Items' and select 'Register Button Layout'.
  2. Type the name of an item to find it on the list.
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  3. Drag and drop the item into a position on the layout below.
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Visit the Inventory Layout article to learn how to create additional pages and change button colors.

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Ticket Printing

Tickets contain the details the kitchen needs to prepare an order, including selected modifiers and server notes. Tickets print whenever a server tenders a sale or saves a check with items assigned to a printer group.

If you have questions about your ticket printer, visit our Hardware FAQ.

  1. Set up the ticket printer and connect it to ShopKeep.

    Visit our Epson Ticket Printer article for help completing this initial setup.

  2. In BackOffice, click 'Settings' and select 'Printers'.
  3. Click ‘Add New’ and select ‘Printer Group’.
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  4. Enter a 'Name' and select departments/categories of items for ticket printing.
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  5. Select the printer(s) needed to print tickets for the group's items and click 'Save'.
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To learn how to manage ticket printer assignments on the item level, visit the Ticket Printer Setup article.

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Receipt and Gratuity Settings

Enter the business details that will print on customer receipts and decide how customers will sign and tip for credit card transactions.

Most restaurants prefer to print receipts. If you want to set up email receipts, see our Email Receipts article.

Check out our Receipt and Gratuity Settings video below:

Receipt and Gratuity Settings (Training Guide - Restaurant)
  1. Click 'Settings' and select 'Receipts and Tips'.
  2. Click the 'Paper Receipt' tab.

Business Info

Instagrams aside, the receipt is a reminder of a customer’s experience at a restaurant. Include useful information like location and contact details.

  1. Fill in as much 'Business Info' as desired.
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Gratuity Settings and More

To finish up, set how customers sign and tip for credit card sales and complete the receipt customization.

  1. Click the dropdown for 'Tips and Signature' and select your preference.

    Most restaurants choose ‘Tip and signature on paper receipt’ because their customers are used to it.

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  2. (Optional) Set up suggested tip options for customers to choose from.

    Suggestions appear on paper receipts with tips enabled on receipts or on the register’s gratuity screen with tips enabled on screen (see step 1).

    a Only for ‘Tip and signature on paper receipt’, check the box to display tip suggestions on receipts.
    Note: This feature is only available on the ShopKeep Register for iOS v2.36.0 and above. For help updating the app, visit our Introduction to the iPad article.
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    b Customize each tip’s value and type (‘Amount’ or ‘Percent’).
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  3. Enter any additional details you’d like to appear on the receipt in the 'Extra Text' field.
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  4. (Optional) Check the boxes to set customer delivery info to print on tickets, checks, and/or receipts.
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  5. Click 'Save' to finish up.

Visit the Paper Receipts support article for more details on each part of the receipt.

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Add Staff

“Staff” is ShopKeep’s term for anyone who works in your restaurant. Servers need the register for ordering, supervisors need manager access for end-of-day duties, and cooks need to clock in/out.

If you have questions about adding staff, visit our BackOffice FAQ.

Watch our Manage Staff & Privileges video below:

Manage Staff & Privileges (training guide)
  1. Click 'Staff' and select 'Staff List'.
  2. Click 'Add Staff'.
  3. Enter at least a first name, last name, register code, and click 'Save'.
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Register Code | For clocking in / out, ringing sales, and cashier functions.
Register Manager | Check this box to give access to manager controls.
BackOffice Manager | Check this box to assign the employee their own BackOffice login.
Don’t see ‘BackOffice Manager’? Visit our Staff Troubleshooting guide for help.

Visit the Manage Staff article to learn about changing employee settings.

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Restaurant Register Type

From adding the number of guests to a check to learning your average price per guest, enable the Restaurant register type to take advantage of additional features built specifically for restaurants.

  1. In BackOffice, click 'General' under ‘Register Settings'.
  2. Scroll down to 'Register Type' and select 'Restaurant' from the dropdown menu.
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  3. Click 'Save'.

Visit our full Register Type: Restaurant article to learn how to use all restaurant-specific features.

Additional Features

Have more than one register? Offer discounts to employees? ShopKeep can help you set these up so your staff can manage everything with just a few taps.

Serverless Sync™

Enable Serverless Sync so that a check saved on one register is automatically synced to the others.

Before enabling this feature, review our list of recommendations for using Serverless Sync.

  1. Click 'Settings' and select 'General'.
  2. Click the box to enable Serverless Sync.
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  3. Follow the link to review the checklist, then click 'I'm ready!'.
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  4. Click 'Save' to finish up.
  5. Complete the remaining setup steps on the register.

Check out our full Serverless Sync support article to learn how this feature works at the register.

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Default Home Screen

Some restaurants prefer to see the Checks screen after signing in so servers can manage their open checks right away. Decide which screen (Transactions or Checks) is the default for your restaurant.

  1. Click 'Settings' and select 'General'.
  2. Choose 'Transactions' or 'Checks' as your default home screen.
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  3. Click 'Save'.

Check out the Default Home Screen support article for a preview of what each screen looks like.

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Tax Settings

Maybe your entire menu is taxed at the same percentage or perhaps you sell other items (e.g. alcohol) that need a different rate. Start by setting the default rate that is automatically assigned to all items.

  1. Click 'Settings' and select 'Taxes'.
  2. Click the default tax group.

    In this case, Sales Tax is selected as the default.

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  3. Enter a new default rate and press 'Update'.
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Visit the Manage Tax Settings article to set up additional tax groups to override the default rate.

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Do you offer senior citizen or employee discounts? Set up your own specific discounts to track how particular discounts are applied at the register.

  1. Click 'Settings' and select 'Discounts'.
  2. Click 'Add Discount'.
  3. Fill in the details and click 'Save'.
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Name | Name of the discount as it appears on the register and in BackOffice reporting.
Receipt Description | Name of the discount as it appears on receipts.
Type | Select whether the discount is a dollar amount or a percent.
Amount/Percent | Depending on the Type chosen, enter the dollar amount or percent of the discount.
Open | Cashier enters discount amount/percent at the register. If checked, the Amount/Percent field is disabled.
Applies to | Allow it to be applied to individual items, to entire transactions, or to both.
Requires manager | Check this box to require a manager code before a cashier can apply the discount.

Visit the Discounts support article to learn about how to apply discounts at the register.

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