iDynamo Adapter Sleeve
The iDynamo 5 comes with 6 adapter sleeves as shown above. These help stabilize the connection between swiper and the iPad.
You need to use an adapter sleeve with the stands shown below or if not using an iPad stand:
Windfall Stand and Frame
The following stands do not use an adapter sleeve:
Freeform Wooden iPad Air Stand
Simplicity iPad Enclosure for iDynamo
1 Pick the correct sleeve for your iPad or iPad mini.
The name of the compatible device can be found on the sleeve as shown below.
2 Align the prongs on sleeve with holes on the bottom of the iDynamo.
3 Push the pieces together until you hear a click. Then, attach the iDynamo to the iPad.
MicroUSB Charging Cable
If you purchased a micro USB cable, use it to charge your iPad throughout the day without removing your credit card swiper.
1 Attach the swiper (and adapter sleeve if required) to the iPad.
2 Plug the microUSB cable into the port on the back of the swiper.
3 Connect the other end to the iPad’s charging adapter.
Common Error Messages
If you encounter any issues while using the iDynamo swiper, you’ll see a message on your iPad screen. Here they are, with some actions you can take to resolve them.
This is generally caused by a problem with the physical connection between the iPad and the swiper and it may be that the iPad is not recognizing the swiper.
1 Unplug the swiper from the iPad and go to home screen.
2 Force quit the ShopKeep app.
3 Plug in the swiper to the iPad.
4 Run a credit transaction.
Couldn't Connect to Gateway / Processor
Typically caused by swiper being unable to verify the card information because of no or poor internet connectivity.
1 Press home to back out of ShopKeep
2 Open Safari web browser.
3 Visit a web page or search for something that is not typically done on the iPad.
- If yes, follow steps above for manual entry
- If no, follow steps below:
- open iPad settings > WiFi
- check to see if you are on your network
- check to see if your WiFi device (router) is running.
No Payment Processor Found
Field Format Error
This appears because the CVV, expiration date or billing zip code was entered incorrectly for manually entered cards.
1 Re-enter the corrected card information.
This message appears because the iDynamo is no longer functional or was not purchased from ShopKeep.
1 Please make sure this was purchased directly from our hardware site.
2 If you have any questions please contact our Customer Care team at 800 820 9814 or email@example.com.
This appears because the customer card was declined by the processor.
1 Retry customer card.
2 Try a different card or form of payment and have customer contact their issuer.