To improve your experience, we’d love your feedback on how and why you use the Support Site!
TAKE THE SHOPKEEP SUPPORT SITE SURVEY NOW>>

Opening & Closing
Your Shift

Open and close shifts to maintain accurate reporting and make it easy to balance your cash drawer each day.

Only Managers can open/close shifts at the register. Managers cannot open/close shifts in BackOffice.
Open & Close Your Shift

Table of Contents

Open a Shift

One of the first steps to starting your day is to open a shift. The shift must be open before cashiers can run any transactions.

  1. Open ShopKeep.
  2. Enter your 4-digit manager code and tap 'Sign In'.

    If you are unable to sign in, visit our Login / Access Troubleshooting guide for help.

  3. Select 'Open Shift' on the Control Panel.

    Each register can only have one shift open at a time, but multiple shifts can be opened each day.

  4. Enter the opening cash amount and tap 'Open Shift'.

    This is the amount in the cash drawer before making any sales.

Close a Shift

When your business closes, close the shift in ShopKeep to end your day. After the shift is closed, cashiers cannot run more transactions.

  1. Sign in as a Manager and tap the menu button.

    If you are unable to sign in, visit our Login / Access Troubleshooting guide for help.

  2. Tap 'Close Shift'.
  3. Enter the total cash left in the drawer and tap 'Close Shift'.
    Variance between the expected and actual cash is reported on the Z Report and Shifts Summary.
  4. (optional) Print a Z Report.

    Print the Z report to a receipt printer for all employees or tap ‘All Employees’ to select a specific employee.

  5. Tap 'Sign Out' to return to the sign in screen.

Visit our troubleshooting guide if you have trouble opening/closing shifts.

Do you have more questions? Check out our FAQ!