Best Practices for ShopKeep BackOffice

BackOffice is the online portal where merchants manage their businesses in ShopKeep. Follow our recommendations below to ensure the most reliable experience when signing in to and using BackOffice.

Table of Contents

Basic Best Practices

Begin here with our most basic best practices for accessing BackOffice to manage a business.

  1. If new to ShopKeep, visit our Sign Up to Sign In article to learn how to sign in to and navigate BackOffice.
  2. Always sign in to BackOffice from a supported device and web browser.

    Unsupported devices and browsers may not be able to load some BackOffice features.

  3. Update your web browser on a regular basis.

    Updating helps maintain compatibility with BackOffice, keeps the browser running efficiently, and installs new security patches.

  4. For help with problems signing in to or using BackOffice, visit one of our troubleshooting guides.
  5. Use our status page to view updates on known BackOffice issues and scheduled maintenance.

Supported Devices and Web Browsers

ShopKeep builds new BackOffice features using the latest web browser technology. To ensure you are able to access and use BackOffice as intended, always sign in from a supported device and web browser.

  • BackOffice works best on desktop and laptop computers, tablets, and mobile devices.
  • If accessing BackOffice from an iOS or Android device, try using our ShopKeep Pocket mobile app to view reporting on sales and staff.
  • Some BackOffice features are designed to be used on a specific platform. For example, label printing is only available on computers.
  • BackOffice works best on the latest version of the Google Chrome, Safari, and Firefox web browsers.
  • BackOffice also performs well on the latest version of Microsoft Edge, Internet Explorer, and Opera.
  • Browsers last updated before January 1, 2017, may not be able to load some BackOffice features.
  • To maintain compatibility with BackOffice, regularly update your web browser.

    • Update Your Web Browser

    Update your web browser whenever a new version is released to make sure it is able to load the latest BackOffice features, keeps running efficiently, and receives the newest security updates.

    Computer Web Browsers

    For help updating computer web browsers not listed above, visit the support site for the browser.

    Mobile and Tablet Web Browsers

  • iOS – Update Safari
    • Safari can only be updated by updating iOS. Visit our Update iOS article for help.
  • iOS – Update Non-Safari Browsers
    • Third-party iOS web browsers must be updated from the App Store. Visit Apple support for help.
  • Android – Update All Web Browsers
    • Updating any Android web browser is done through the Google Play store. Visit Google Play support for help.