Split Tender Transactions

If a customer wants to pay with multiple tenders or split a check multiple ways – no problem. Split Tender allows a sale to be split up to 9 ways using cash, credit, and other tender types.

Watch our Split Tenders video below:

Split Tenders

Table of Contents

Run a Split Tender Sale

Split tender sales begin just like any other type of sale. When it is time for payment, select up to 9 different ways to split the total.

  1. Ring up a sale like usual.
  2. Tap 'More…' and select 'Split Tender'.
  3. Tap + or – to select how many payments you need.

    By default, the sale total splits evenly by the number of payments.

  4. Tap to select a tender for one of the payments.
  5. Tap the payment amount, enter a new amount, and tap 'Done'.
  6. Tap 'Charge' to process the customer's payment.
  7. Select a payment receipt option and tap ‘Done’ or tap 'No Receipt'.

  8. Repeat steps 4-7 for the remaining payments.
  9. Once all payments are paid, tap 'Done' to complete the sale.
  10. Select a transaction receipt option and tap ‘Done’ or tap 'No Receipt'.

Void a Split Tender Payment

If you charge the wrong amount or tender, void the payment to cancel it. If you need to cancel a sale in progress or modify its items, void all payments.

  1. Swipe left across a payment and tap 'Void' to undo the charge.
  2. (Optional) Void the remaining payments to cancel the transaction.

Return a Split Tender Sale

If a customer needs to return their split tender purchase, follow the steps below to process a refund.

  1. Begin a return for a split tender sale from the current shift or a previous shift.
  2. Tap 'More…' and select 'Split Tender'.

    Or, select a tender like ‘Cash’ to refund the entire balance to.

  3. (Optional) Use the + and – buttons to change the number of return payments.
  4. Confirm the return tenders and amounts.

    Or, tap a tender/amount to change it.

  5. Tap 'Return' next to a payment.

    For ‘Credit’ payments, you can only return the amount that was originally charged to the card.

  6. Select a payment receipt option and tap ‘Done’ or tap 'No Receipt'.
  7. Repeat steps 5 & 6 for the remaining payments.
  8. Once all payments are returned, tap 'Done' to complete the return.
  9. Select a transaction receipt option and tap ‘Done’ or tap 'No Receipt'.

BackOffice Reporting

Let’s take a quick look at how split tender transactions show up in BackOffice.

Transactions Table

Transactions with split tenders are listed along with single tender transactions on the Transactions Table. Download receipts and review the itemized details of the transaction from the Transactions Table.

  1. From the menu, click 'Reports', then ‘Transactions’.
  2. Click the arrow to expand the transaction details.
    Click to Enlarge
  3. (Optional) Click ‘Download Receipt’ or ‘Download Transaction Receipt’ to reprint each payment receipt or to reprint the entire transaction's receipt.
    Click to Enlarge

    Each payment’s receipt does not include an itemized breakdown, but the transaction receipt does.

    Click to Enlarge

Check out our Troubleshooting Guide for solutions to common problems that come up when using the iPad register. More questions? Check out our FAQ for some answers!

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