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Running Sales at the Register
From ringing up items, applying discounts, and tagging customers to accepting payment, learn what you need to know about running sales at the register.
Every sale starts by ringing up the items a customer is purchasing. After adding items to the sale, a cashier can change item quantities, remove items, or discard the entire order.
Add Items to the Sale
Tap a button, search by item name, SKU, or UPC, or scan an item to add it to the sale.
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Change Item Quantities
There are two different ways to change the quantity of an item on the sale:
Tap + or – to increase of decrease the sale quantity.
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Tap the quantity, enter a new number, and tap 'Done'.
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Remove Items from the Sale
Cashiers can either remove individual sale items or discard the entire sale:
Swipe right-to-left across a line-item and tap 'Delete' to remove it.
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Tap 'Discard' to get rid of all items on the sale.
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Tag a Customer
If you want to track customer purchases and contact details, then tag a customer to the sale. Customers added at the register sync directly to your BackOffice.
Visit the Manage Customers article to learn how to edit customers at the register and in BackOffice.
Tap 'Select Customer' to tag a customer to the sale.
Tag a customer at any point during the transaction to add them to the sale. You cannot tag a customer after the sale is complete. With register version 2.21.0 and later, a warning will prevent you from adding duplicate customer email addresses.
Credit – Swipe/tap a credit card or use Apple Pay, then print or email a receipt.
*Visit the Accepting Credit Cards article for a full walthrough of a credit transaction.
More… – Expands the menu to include options like Split Tender and Other.
*Visit our Tender Settings article to learn how to enable additional tenders, like Check.
Print Check | Prints a non-final receipt copy. Gift Card | Customer pays with a store gift card. Other | Used for any alternate tender not built in. Save | Keep the sale open to revisit later. Split Tender | Accept up to 9 different payments in one sale.
Select an option for receipt (optional) and tap 'Done'.
Print Gift Receipt – Print a copy of the sales receipt without the price.
Are you having issues running sales? Visit our Troubleshooting Guide for help with common problems. Just have some questions? Check out our Register FAQ for some answers.
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