This section provides solutions for various hardware issues that you might have with your DYMO LabelWriter.
The printer’s light is flashing blue.
A flashing blue light means the printer has run out of labels or the labels aren’t loaded properly.
Check to see if there are any labels left on the roll.
Make sure the labels are loaded face down & all the way to the left side of the spool.
Clear any stuck labels and reload the roll.
Shutdown your computer for a few moments, then reboot it.
If the problem persists, try unplugging the printer from power & plugging it back in to restart it.
My labels are stuck in the printer.
Try pressing the feed button on the front of the printer.
Lift the printer’s lid. Press the small eject button on the side to feed the roll in the opposite direction.
If all else fails, push the label release lever forward toward the front of the printer and pull out the jammed label.
Labels are printing multiple times or on multiple labels.
This may indicate that the printer’s sensor is dirty. Try cleaning it with the following steps.
Open the printer’s lid and press the eject button to remove the labels.
Locate and open the cleaning card that shipped with the DYMO.
Insert the cleaning card through the label’s feed path.
Reload the labels and try printing again.
Barcodes look blurry/smudged and are not scanning.
If barcodes are not printing clearly or appear smooshed, blurry, or really dark and unscannable, follow the steps for your type of computer to change the printer settings.
Once Terminal has opened, copy this text: cupsctl WebInterface=yes
Paste what you copied (cupsctl WebInterface=yes) into Terminal and press 'Enter/Return'.
Click to Enlarge
Now, copy and paste 'http://localhost:631/printers' into your browser and hit 'Enter/Return'.
Once the page loads, select your DYMO LabelWriter printer.
Click to Enlarge
Click the Administration drop down menu and choose 'Set Default Options'.
Click the drop down menu to change the 'Print Density'.
Select 'Light' then click 'Set Default Options'.
If a pop-up 'Authentication Required' appears, enter your computer's admin user credentials (username and password) and click 'Log In'.
You’ll receive a confirmation after you’ve successfully logged in and changed your printer settings.
Now, refresh your BackOffice, attempt to re-print and scan your barcode labels.
WINDOWS
Navigate to your 'Devices and Printers' menu.
Right click on your connected DYMO LabelWriter printer.
Select 'Printing Preferences', then 'Paper/Quality'.
Select 'Advanced' and switch the 'Print Density' to 'Light'.
Refresh BackOffice and attempt to reprint your barcode labels.
How do I change the roll of labels in my printer?
If you have labels loaded in your DYMO but want to switch to a different size, you need to swap out the roll of labels. Follow these steps to remove the existing roll and load a new one.
Tear off any labels that have fed through the printer.
Lift the printer's lid and press the eject button to feed the labels in the opposite direction.
You can easily change the default label settings in BackOffice to allow item prices to print on your labels. Follow the steps below to customize your inventory labels.
In BackOffice, click 'Settings' and select 'Label Printing'.
