DYMO LabelWriter Troubleshooting Guide

This guide covers issues that may occur after setting up the DYMO LabelWriter label printer. Running low on labels? Order more from the ShopKeep Store!

If you’re having trouble scanning labels at the register, visit Barcode Scanner Troubleshooting instead.

Table of Contents

Hardware Issues

This section provides solutions to various hardware issues you could face with your DYMO label printer.

The printer’s light is flashing blue.

A flashing blue light means the printer has run out of labels or the labels aren’t loaded properly.

  1. Check to see if there are any labels left on the roll.
  2. Make sure the labels are loaded face down & all the way to the left side of the spool.
  3. Clear any stuck labels and reload the roll.
  4. If the problem persists, unplug the printer from power and plug it it back in.

My labels are stuck in the printer.

If a label is stuck and jamming up your printer, follow the steps below to fix it.

  1. If labels have fed through the printer, tear them off from the rest of the roll.
  2. Press the button on the front of the printer to feed the stuck labels through.
  3. Still stuck? Open the printer’s lid and press the eject button to feed in the other direction.
  4. If the problem persists, push the label release lever forward and pull the stuck label out.

How do I change the roll of labels in my printer?

If you have labels loaded in your DYMO but want to switch to a different size, you need to swap out the roll of labels. Follow these steps to remove the existing roll and load a new one.

  1. Tear off any labels that have fed through the printer.
  2. Lift the printer's lid and press the eject button to feed the labels in the opposite direction.
  3. Load the new roll of labels into the printer.

    Visit the DYMO LabelWriter Setup article for step-by-step help loading the new labels.

Can I connect the printer to my iPad?

No. The DYMO label printer is only compatible with desktop and laptop computers running Windows or macOS. Visit our support article to learn how to set up the printer.

DYMO Software Issues

This section provides solutions for various software related issues that you might have while printing labels.

“We were unable to connect to the DYMO drivers on your system…”

This error can occur when you access ShopKeep Label Printing but do not have the DYMO drivers installed. Follow the steps below to resolve the issue.

  1. Click the link embedded in the message to download and install the latest version of the DYMO software.
    Click to Enlarge
  2. 'Trust' or 'Allow' the DYMO plugin to run in your browser.

    If you don’t see a popup asking you to do this, check out your browser’s support documentation for managing plugins.

    Click to Enlarge

I click 'Print', but my labels do not print.

This issue can occur for a few different reasons. If your labels do not print and you do not receive an error message, follow the steps below to troubleshoot the issue.

  1. Verify that the correct printer is selected on the ShopKeep Label Printing page.
  2. Check your computer’s printer settings to make sure the printer is connected and NOT paused.
  3. Make sure you that have the latest version of DYMO LabelWriter and the latest version of Java installed.
  4. Make sure that the DYMO Software is running. If running, the DYMO icon will appear on the menu bar.
  5. If you do not see the DYMO icon on the menu bar, restart your computer.

    If you still don’t see the icon after restarting, reinstall the DYMO software.

Label Issues

This sections covers issues related to how your labels look after they finish printing.

Prices / currency symbols do print on my labels.

You can easily change the default label settings in BackOffice to allow item prices and currency symbols ($) to print on labels. Follow the steps below to customize your inventory labels.

  1. In BackOffice, click 'Settings' and select 'Label Printing'.
  2. Change 'Print Price on Label' to 'Yes'.
  3. Check the 'Show Currency Symbol' box and enter a symbol in the 'Currency Symbol' field.
  4. Click 'Update'.
    Click to Enlarge

Labels are printing multiple times or on multiple labels.

This may indicate that the printer’s sensor is dirty. Try cleaning it with the following steps.

  1. Open the printer’s lid and press the eject button to remove the labels.
  2. Locate and open the cleaning card that shipped with the DYMO.
  3. Insert the cleaning card through the label’s feed path.
  4. Reload the labels and try printing again.

Barcodes look blurry/smudged and are not scanning.

If barcodes are not printing clearly or appear squished, blurry, or dark and unscannable, follow the steps below for your Mac or Windows computer to change the printer settings.

Mac

  1. On your desktop, click the magnifying glass.
    Click to Enlarge
  2. Search for and launch Terminal.
  3. Once Terminal has opened, copy this text: cupsctl WebInterface=yes
  4. Paste what you copied (cupsctl WebInterface=yes) into Terminal and press 'Enter/Return'.
    Click to Enlarge
  5. Copy and paste 'http://localhost:631/printers' into your browser and hit 'Enter/Return'.
  6. Once the page loads, select your DYMO LabelWriter printer.
    Click to Enlarge
  7. Click the Administration dropdown menu and choose 'Set Default Options'.
  8. Click the dropdown menu to change the 'Print Density'.
    Click to Enlarge
  9. Select 'Light' then click 'Set Default Options'.
  10. If an 'Authentication Required' pop-up appears, enter your computer's admin username and password. Then, click 'Log In'.

    You’ll receive a confirmation after you’ve successfully logged in and changed your printer settings.

  11. Refresh BackOffice and re-print your barcode labels.

Windows

  1. From the desktop, go to the 'Devices and Printers' menu.
  2. Right click on your connected DYMO LabelWriter printer.
  3. Select 'Printing Preferences', then 'Paper/Quality'.
  4. Select 'Advanced' and switch the 'Print Density' to 'Light'.
  5. Refresh BackOffice and reprint your barcode labels.

The print quality of my labels is low.

This problem is usually caused by a dirty printer sensor or by using a very old roll of labels. Follow the steps below to resolve this issue.

  1. Follow these steps above to clean the printer's sensor.
  2. If the problem persists, load a new roll of labels into the printer.

Mac Software Issues

This section covers how to check the DYMO software version installed on your Mac computer and how to confirm that it is running.

How can I see if I am using the latest version of the DYMO software for Mac?

For the best possible experience, you should always run the latest version of the DYMO software. Follow the steps below to check which version you have installed and compare it with the latest version on DYMO’s site.

  1. From the DYMO software, click 'DYMO Label' and select 'About DYMO Label'.
  2. Look for the version number below the icon.
  3. Compare the version you are running with the latest version available on DYMO's site.
  4. If you are not using the latest version, download the version on DYMO's site and install it.

    If you need help installing DYMO LabelWriter, visit this support article.

How can I confirm that the DYMO software for Mac is working?

If you cannot print labels and have exhausted your troubleshooting efforts, try checking if the DYMO software is running properly.

  1. Click the DYMO icon from the menu, then 'Diagnose'.
  2. Click 'OK' to run a certificate test to view any errors.
  3. If there are any errors, reboot your computer and reopen the DYMO software.

Windows Software Issues

This section covers how to check the DYMO software version installed on your Windows computer and how to confirm that it is running.

How can I see if I am using the latest version of the DYMO software for Windows?

For the best possible experience, you should always run the latest version of the DYMO software. Follow the steps below to check which version you have installed and compare it with the latest version on DYMO’s site.

  1. From the DYMO software, click 'Help' and select 'About'.
  2. Look for the version number below the icon.
  3. Compare the version you are running with the latest version available on DYMO's site.
  4. If you are not using the latest version, download the version on DYMO's site and install it.

    If you need help installing DYMO LabelWriter, visit this support article.

How can I confirm that the DYMO software for Windows is working?

If you cannot print labels and have exhausted your troubleshooting efforts, try checking if the DYMO software is running properly.

  1. Click the DYMO icon from the system tray, then 'Diagnose'
  2. Run a certificate test to view any errors.
  3. If there are any errors, reboot your computer and reopen the DYMO software.

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