DYMO LabelWriter Troubleshooting Guide

This guide covers issues that may occur after setting up the DYMO LabelWriter Printer. Running low on labels? Order more from the ShopKeep Store!

Table of Contents

Hardware Issues

This section provides solutions for various hardware issues that you might have with your DYMO LabelWriter.

The printer’s light is flashing blue.

A flashing blue light means the printer has run out of labels or the labels aren’t loaded properly.

  1. Check to see if there are any labels left on the roll.
  2. Make sure the labels are loaded face down & all the way to the left side of the spool.
  3. Clear any stuck labels and reload the roll.
  4. Shutdown your computer for a few moments, then reboot it.
  5. If the problem persists, try unplugging the printer from power & plugging it back in to restart it.

My labels are stuck in the printer.

  1. Try pressing the feed button on the front of the printer.
  2. Lift the printer’s lid. Press the small eject button on the side to feed the roll in the opposite direction.
  3. If all else fails, push the label release lever forward toward the front of the printer and pull out the jammed label.

Labels are printing multiple times or on multiple labels.

This may indicate that the printer’s sensor is dirty. Try cleaning it with the following steps.

  1. Open the printer’s lid and press the eject button to remove the labels.
  2. Locate and open the cleaning card that shipped with the DYMO.
  3. Insert the cleaning card through the label’s feed path.
  4. Reload the labels and try printing again.

Barcodes look blurry/smudged and are not scanning.

If barcodes are not printing clearly or appear smooshed, blurry, or really dark and unscannable, follow the steps for your type of computer to change the printer settings.

MAC

  1. On your desktop, click the magnifying glass..
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  2. Search for and launch Terminal.
  3. Once Terminal has opened, copy this text: cupsctl WebInterface=yes
  4. Paste what you copied (cupsctl WebInterface=yes) into Terminal and press 'Enter/Return'.
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  5. Now, copy and paste 'http://localhost:631/printers' into your browser and hit 'Enter/Return'.
  6. Once the page loads, select your DYMO LabelWriter printer.
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  7. Click the Administration drop down menu and choose 'Set Default Options'.
  8. Click the drop down menu to change the 'Print Density'.
  9. Select 'Light' then click 'Set Default Options'.
  10. If a pop-up 'Authentication Required' appears, enter your computer's admin user credentials (username and password) and click 'Log In'.

    You’ll receive a confirmation after you’ve successfully logged in and changed your printer settings.

  11. Now, refresh your BackOffice, attempt to re-print and scan your barcode labels.

WINDOWS

  1. Navigate to your 'Devices and Printers' menu.
  2. Right click on your connected DYMO LabelWriter printer.
  3. Select 'Printing Preferences', then 'Paper/Quality'.
  4. Select 'Advanced' and switch the 'Print Density' to 'Light'.
  5. Refresh BackOffice and attempt to reprint your barcode labels.

How do I change the roll of labels in my printer?

If you have labels loaded in your DYMO but want to switch to a different size, you need to swap out the roll of labels. Follow these steps to remove the existing roll and load a new one.

  1. Tear off any labels that have fed through the printer.
  2. Lift the printer's lid and press the eject button to feed the labels in the opposite direction.
  3. Load the new roll of labels into the printer.

    Visit the DYMO LabelWriter Setup article for step-by-step help loading the new labels.

DYMO Software Issues

This section provides solutions for various software related issues that you might have while printing labels.

“We were unable to connect to the DYMO drivers on your system…”

This error can occur when you access ShopKeep Label Printing. Follow the steps below to resolve the issue.

  1. Click the link embedded in the message to download and install the latest version of the DYMO software.
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  2. 'Trust' or 'Allow' the DYMO plugin to run in your browser.

    If you don’t see a popup asking you to do this, check out your browser’s support documentation for managing plugins.

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I click 'Print', but my labels do not print.

  1. Verify that the correct printer is selected on the ShopKeep Label Printing page.
  2. Check your computer’s printer settings to make sure the printer is connected and NOT paused.
  3. Make sure you that have the latest version of the DYMO LabelWriter Software and the latest version of Java installed.

    If the DYMO version number is lower than 8.6.2, you’ll need to update your software.

  4. Make sure that the DYMO Software is running. If running, the DYMO icon will appear on the menu bar.
  5. If you do not see the DYMO icon on the menu bar, restart your computer.

    If you still don’t see the icon after restarting, reinstall the DYMO software.

ShopKeep Label Printing only allows me to print labels for one item at a time.

To print labels in bulk for all your items, export your inventory from BackOffice and print from within DYMO’s LabelWriter software.

Check out our DYMO LabelWriter for Printing Labels support article for more information.

Prices are not printing on my labels.

You can easily change the default label settings in BackOffice to allow item prices to print on your labels. Follow the steps below to customize your inventory labels.

  1. In BackOffice, click 'Settings' and select 'Label Printing'.
  2. Change 'Print Price on Label' to 'Yes'.
  3. Click 'Update'.
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Mac Software Issues

Use the links below for solutions to problems that could occur when using a Mac computer.

How can I see if I am using the latest version of the DYMO software for Mac?

  1. From the DYMO software, click 'DYMO Label' and select 'About DYMO Label'.
  2. Look for the version number below the icon.

    This is the current version you have installed.

  3. Compare the version you are running with the latest version available on DYMO's site.

How can I confirm that the DYMO software for Mac is working?

  1. Click the DYMO icon from the menu, then 'Diagnose'.
  2. Click 'OK' to run a certificate test to view any errors.

Windows Software Issues

Use the links below for solutions to problems that could occur when using a Windows computer.

How can I see if I am using the latest version of the DYMO software for Windows?

  1. From the DYMO software, click 'Help' and select 'About'.
  2. Look for the version number below the icon.

    This is the current version you have installed.

  3. Compare the version you are running with the latest version available on DYMO's site.

How can I confirm that the DYMO software for Windows is working?

  1. Click the DYMO icon from the system tray, then 'Diagnose'
  2. Run a certificate test to view any errors.

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