Setup for Brick and Mortar Stores

Brick and mortar businesses generally have a fixed location and building. Typically, they have their own internet connection through an Internet Service Provider (ISP) and manage their own network.

Table of Contents

Network Setup

We recommend using a dedicated router with ShopKeep. If your ISP provides a modem/router combination device, put it in “bridge” mode and connect a separate router.

Direct Connection via ISP

1 Contact your ISP to set up your location for an internet connection.

2 Set up the provided router for WiFi (Or use our supported R7000 Nighthawk Smart Wireless Router).

Networks & Printers

Need to print order tickets? You’ll have to plug your ethernet printer directly into your router. If this isn’t possible, use the WN2500RP Range Extender to repeat your current network so you can connect your printer wirelessly.

If you don’t need the ability to print order tickets, simplify setup by using a Bluetooth receipt printer.

Check out our Best Practices for Network Setup support article for additional setup recommendations.

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Set Up Your Hardware

While hardware setups will vary from business to business, we’ve provided setup guides for some common setups. Have questions? Get an answer from our POS Specialists at 866 300 9174.

Quickservice Hardware

These business types handle high volume buy-and-go customers in environments such as cafes and take-out.

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Essential Hardware

1 Set up your Ethernet or Bluetooth Receipt Printer and Cash Drawer.

2 Set up your Ticket Printer.

3 Set up your Simplicity iPad Enclosure.

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Recommended Extras

4 Set up a Credit Card Reader.

5 Add a Cash Drawer Mount.

6 Add a case of Printer Paper.

Retail Hardware

Brick and mortar retail can include boutiques, liquor stores, and stores with high sales volume.

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Essential Hardware

1 Set up your Ethernet or Bluetooth Receipt Printer and Cash Drawer.

2 Set up your Barcode Scanner.

3 Set up your Simplicity iPad Enclosure.

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Recommended Extras

4 Set up your DYMO Label Printer (with labels).

5 Set up a Credit Card Reader.

7 Add a Cash Drawer Mount.

8 Add a case of Printer Paper.

Bar/Restaurant Hardware

These business types handle high volume buy-and-stay customers.

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Essential Hardware

1 Set up your Ethernet or Bluetooth Receipt Printer and Cash Drawer.

2 Set up your Ticket Printer.

3 Set up your Simplicity iPad Enclosure.

completeshopkeep

Recommended Extras

4 Set up a Credit Card Reader.

5 Add a Cash Drawer Mount.

6 Add a case of Printer Paper.

Questions or confusion while setting up? Reach out to a CustomerCare representative 24/7 at 800 820 9814.