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This feature is only available for ShopKeep merchants on select pricing packages.
ShopKeep Loyalty
Use ShopKeep Loyalty to reward regular customers and bring in new faces by allowing customers to earn and accumulate points toward store rewards with every dollar they spend. Customers can earn and redeem rewards via the iOS Register App.
If ShopKeep Loyalty is part of your pricing package, you will receive an email to initiate setup of the feature. Follow the steps below to learn how to set up, choose point thresholds and reward values, and enable your registers for ShopKeep Loyalty.
Can’t find the setup email? Contact Customer Care for assistance.
Open an email similar to the one below, then click the 'Complete Loyalty Setup' link.
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Enter your business information in the form. Click the arrow to continue.
Store Name (DBA) | Your customer-facing store name. Account Owner Email Address | Email address of the account owner. Have you previously set up a ShopKeep Loyalty program at any other ShopKeep Location? | Select ‘Yes’ or ‘No’ based on whether ShopKeep Loyalty is set up at another store.
Click 'Next' to go to the rewards program page.
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Enter a 'Value' and 'Reward Name' for your rewards structure.
You may add up to 5 discount or item-based rewards. Items for item-based rewards will only show up in search if they have been sold on the register since your ShopKeep Loyalty was created.
In the ShopKeep Register app, 'Get Updates' from the Control Panel.
You can now enroll / link customers to earn rewards at your location. Continue to the section below to learn how customers earn points at the register.
Earn Points
As customers visit and make purchases, link their ShopKeep transactions to their phone numbers to allow rewards points to accumulate. Reward points equal the number of whole dollars spent (not counting taxes and tips) and points always round down, so if a customer spends $25.76, they will receive 25 points.
In ShopKeep, add items to a sale, select a tender, and complete the transaction as usual.
With Loyalty enabled, a new screen appears where the customer will enter their phone number and taps 'Earn points' to let the customer earn points for that transaction.
If the customer is already entered you can search for and add the customer at any time during the transaction and they will skip this screen and will not have to re-enter their phone number.
If an existing customer does not have a phone number, entering the phone number will create a new customer in ShopKeep if not added to the existing customer specifically (customers cannot be merged).
Customer taps 'Done' to complete the transaction.
View Current Points
When customers inquire if they have earned enough points for a reward, use the ShopKeep Register app to view their current points total and any earned rewards.
In ShopKeep, tap 'Select Customer' and search for or enter the customer's phone number.
Tap the 'i', information icon, from the menu to see the customer's more detailed information.
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Scroll to the 'Loyalty' section view points and rewards information.
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Redeem Points
Once customers have accumulated enough points to earn a reward, they can use those points at the register to redeem that reward
In ShopKeep, add items to a transaction as usual.
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Tap 'Select Customer', search for or enter the customer's phone number, and select them.
Tap the star icon to view and apply available rewards.
The star icon (or gift, when a reward has been selected) shows cashiers a selected customer’s loyalty status at a glance. Empty Star | Customer has not signed up for loyalty or does not have enough points for a reward. Yellow Star | Customer has earned enough points for a reward. Gift | Displays a popup box asking if you want to redeem a reward.
