The Mini, Built by Clover, vs. ShopKeep
on iOS

The ShopKeep Register on The Mini, built by Clover, runs on the Android operating system and is similar to the ShopKeep Register on iOS but with a few changes which affect the sign in screen, register menu and settings, transactions, checks, and BackOffice settings. Let’s review these differences to help you decide which device will work best for your business.

Table of Contents

Register App

The ShopKeep Register app is where staff run sales, perform returns, and manage shifts. From the register’s menu to ringing up items, here we cover what’s different about the ShopKeep Register on The Mini, built by Clover, versus the ShopKeep Register on an iPad.

Sign In Screen

The sign in screen is where users clock in and out and sign in to access the register.

Time Clock

  • Employees clock in and out on the register to record the starting and ending time of their shift. Employees must be clocked in to be able to clock out and vice versa.

    Use the Time Clock Report in BackOffice to track and edit employee hours.

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  • If the register is connected to a receipt printer, tap ‘Print’ to print a chit confirming the punch.
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  • Click here to view a sample clock in confirmation
  • Click here to view a sample clock out confirmation

    • Register Menu

    The register’s menu appears after signing in and houses register functions, diagnostics, and settings. Open and close shifts, perform pay ins and payouts, and access other cashier and manager controls from here. The Support tile shows register diagnostics and Customer Care contact information.

    Register Menu

  • The menu opens after signing into the ShopKeep Register app and contains cashier and manager functions. Below we explain each button starting with the top row, from left to right.
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    Sign out | Tap to log out of the register so another employee can sign in.
    Transaction | Ring up a sale. See the Sales and Returns section for more information about this tile.
    Transaction history | Browse transactions from the current shift, perform returns, and reprint receipts. See the Sales and Returns section for more information about this tile.
    Gift cards | If using ShopKeep integrated gift cards, check the balance of a customer’s gift card.
    Open/Close shift | Managers only. Open a shift to start the day at the register. Close a shift to end the day.
    Get updates | Managers only. Used to update the register after changes are made in BackOffice.
    Support | Displays the status of the register and its connected hardware and provides Customer Care contact details. See the section below for more information about this tile.
    Checks | View all saved open checks. See the Open Checks section for more information about this tile.
    No sale | Managers only. Open a connected cash drawer without ringing up a sale.
    Pay in/out | Managers only. Add or remove money to or from the cash drawer mid-shift. This automatically opens a connected drawer.
    Shift report | Cashiers can view or print a summary of their transactions for shifts during which they worked. Managers can run the Shift report for individual employees who worked a specific shift or for all employees.
    Settings | Managers only. Access optional payment, kitchen printer, and receipt settings. See the Register Settings section for more information about this tile.
    House icon (bottom of screen) | Tap to exit to the Home screen of The Mini, built by Clover.

    Support

  • The ‘Support’ screen contains register diagnostics and Customer Care contact information.
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    Location code | Unique code used to identify the ShopKeep account when contacting Customer Care.
    Register name | Register’s name and number. Set this in Register Licenses settings in BackOffice.
    Internet connection status | Shows if the register is able to access the internet.
    WiFi network name | Name of the WiFi network the register is currently connected to.
    IP address | The register’s IP address on the network.
    BackOffice status | Indicates if BackOffice is functional and able to communicate with the register. If there is an error, check our status page.
    Last ‘Get Updates’ | Last time this register retrieved updates from BackOffice.
    Cash drawer | Shows if a cash drawer is connected to the register.
    Barcode scanner | Indicates if a USB barcode scanner is connected to the register.
    Pending queue | Amount of register information waiting to be sent to BackOffice.
    Force Get Updates | Managers only. Pushes data from BackOffice to the register if ‘Get updates’ fails to sync.
    Send Diagnostics | Sends the register database to ShopKeep. Only needed if asked to use by Customer Care.

    Register Settings

    From receipt printing options to kitchen printer setup, the ‘Settings’ screen contains optional settings for customizing how the register works.

    Register Settings

  • Open the ‘Settings’ screen from the register menu to manage settings for credit payments, kitchen printers, and receipts. Below we explain each setting on this screen.
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    Card signature threshold | The total a credit sale must exceed before a customer signature is required. Tap to open the ‘Setup’ app to change the threshold amount.
    Offline credit payments | Shows if the offline payments setting is enabled on the Clover device. Tap to open the ‘Setup’ app to enable offline payments. Please note that BackOffice setup and internet access are required before offline payments can be accepted.
    Kitchen printers | Set up a new kitchen printer, view all connected kitchen printers, and toggle kitchen printers on or off. See the section below for more information about kitchen printers.
    Always print receipt | When on, the ‘Print receipt’ option will be automatically selected at the end of every transaction. This is disabled by default.
    Always email receipt | When on, the ‘Email receipt’ option will be automatically selected at the end of every transaction tagged to a customer with an email address. This is enabled by default.

    Kitchen Printers

  • The ‘Kitchen printers’ screen lists kitchen printers that have been added for use at the register. To search for and add a new kitchen printer from your network, tap the ‘+’.
    • Kitchen printers must be plugged, via ethernet cable, into the router the register is connected to before they can be discovered. Visit our Kitchen/Ticket Printer article for help setting up kitchen printer hardware.
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  • On the ‘Available printers’ screen, tap the ‘+’ next to a printer to connect it to the ShopKeep Register app.
    • Don’t see your printer listed? Visit our troubleshooting guide for help.
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  • Enter a name for the printer, then tap the disk icon to save. After saving, visit BackOffice to assign items to the kitchen printer.
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    Sales and Returns

    Run sales from the ‘Transaction’ screen and initiate returns from the ‘Transaction history’ screen. Both screens are accessed from the register menu.

    Transaction Screen

    Ringing Up Items

  • Tap a button, search by name, SKU, or UPC, or scan an item’s barcode to add it to the sale.
    • Viewing an item’s quantity on hand from the register is not supported.
    Magnifying glass | Tap to search for an item by name, SKU, or UPC.

    Print Check

  • Tap the printer icon to print a copy of the check before the transaction is complete. Printed checks are labeled as ‘Check’.
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    Customers

  • By default, sales are assigned to a ‘Walk-in’ customer. To change the customer tagged to the sale, tap the customer name or email.
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  • Select an existing customer to tag to the sale or tap the ‘+’ to add a new one.
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  • If adding or editing a customer, tap the disk icon to save changes.
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  • If there are notes associated with a customer, an icon will appear next to their name on the Transaction screen to remind the cashier to check the notes.
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    Adding Kitchen Notes

  • For items set up for kitchen printing, cashiers can enter a note that prints on the kitchen ticket. To add a note to an item, swipe right across the item and tap ‘Note’.
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  • Enter a note for the kitchen ticket, check the box to also print the note on the receipt (optional), and tap ‘Add’.
    • To edit or remove the note, swipe right again and tap ‘Note’.
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    Adding Receipt Notes

  • For items not set up for kitchen printing, cashiers can enter a note that prints on the receipt. To add a note to an item, swipe right across the item and tap ‘Note’.
    • This feature is only available for the ShopKeep Register on The Mini and The Station.
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  • Enter a note for the receipt and tap ‘Add’.
    • To edit or remove the note, swipe right again and tap ‘Note’.
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    Processing Payments

  • To process a payment, select ‘Cash’ or ‘Credit’, or tap the ellipsis icon to view more tenders, including the option to run a manual credit transaction.
    • Visit our Tenders article to learn how to enable additional tenders, such as ‘Check’.

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  • After selecting a tender, the cashier can review the sale before completing it. For ‘Credit’, the cashier must tap ‘Accept’ to confirm the sale amount before processing the customer’s payment.
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  • If a credit payment does not cover the sale total, such as when a prepaid card is used, the cashier will be prompted to complete a partial authorization for the card’s balance. After processing the partial payment, the cashier then taps ‘OK’ to finish the sale as a split tender transaction.

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  • When a sale is complete, tap anywhere on screen to return to the Transaction screen.
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    Accessing the Menu

  • To return to the register menu, tap the ShopKeep logo.
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    Transaction History Screen

    Viewing Transactions

  • The ‘Transaction history’ screen lists transactions run during the current shift on that register. Tap a transaction to view details.
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  • To view a transaction from a previous shift, use the 19-digit transaction # from the receipt.
    • Other transaction search options, such as customer name, are not supported.
    Missing the original receipt? Look it up in BackOffice via the Transactions Report.

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    Processing Returns

  • To perform a return, tap ‘Begin Return’ and select the item(s) to return.
    • For manual returns, clear the search field and tap ‘Manual Return’.

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    If you have questions about register functions, visit our FAQ.

    Open Checks

    Checks are tabs that allow sales to stay open until they are ready for payment. Save a customer’s order as an open check from the ‘Transaction’ screen, then view and manage saved checks from the ‘Checks’ screen.

    Saving Checks

  • On the ‘Transaction’ screen, tap the disk icon to save a sale as an open check.
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  • (Optional) Enter a name for the check or tap ‘Use Name on Card’ and swipe or insert a credit card to use the cardholder’s name. Tap the disk icon again to finish saving the check.
    • If nothing is entered, the check’s name is set to the name of the customer tagged to the sale. If no customer is selected, the name defaults to ‘Walk-in’ with the current time.

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    Viewing Checks

  • The ‘Checks’ screen lists checks saved on that register and can be accessed regardless of whether a shift is open. Tap a check to view details.
    • Checks do not sync between multiple registers and Serverless Sync™ is not supported.
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  • To find a specific check, search by check name, order number, or filter by employee.

    • Search bar | Tap to search by check name or order number.

    Filter drop-down | Tap to filter checks by employee.

  • Tap ‘Print’ to print a copy of a check before the transaction is complete.
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    Modifying Checks

  • To modify a check, tap ‘Edit’, then add or remove items.
    • Checks can only be modified when a shift is open. Splitting, merging, and transferring checks between employees is not supported.
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  • To remove a line item from the check, swipe left across it and tap ‘Delete’. To delete the entire check, tap the trash can icon.
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  • Tap the disk icon to save changes.
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    BackOffice

    BackOffice is the online portal for customizing account settings, managing inventory, and viewing reports. This section covers BackOffice differences between using the ShopKeep Register on iOS and using the ShopKeep Register on The Mini, built by Clover.

    Reports

  • Gift Cards & Deposits | This report has been renamed ‘Liabilities’.
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    The Mini

    Staff

  • Staff List | Requiring manager verification for voids is unavailable as Open Checks are not supported.
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    The Mini

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    Settings

  • Receipts and Tips – Tips and Signature | The option to have customers sign and tip on paper receipts is not available as it is unsupported.
  • Receipts and Tips – Customer Delivery | The setting that adds delivery information to tickets, checks, and receipts is unavailable as it is not supported.
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    The Mini

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  • Discounts – Requires Manager | The option to require a manager code before cashiers apply a discount is not available as it is unsupported.
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    The Mini

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  • General | The default home screen, Serverless Sync™, customer facing display, register type, and Guest Count features are unavailable as they are not currently supported.
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    The Mini

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  • Register Licenses | Adding and removing register licenses is disabled. Contact us to make changes to the number of register licenses on your account.
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    The Mini

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    If you have questions about BackOffice features, visit our FAQ.

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