The Mini, Built by Clover, vs. ShopKeep
on iOS

The ShopKeep Register on The Mini, built by Clover, runs on the Android operating system and is similar to the ShopKeep Register on iOS but with a few changes which affect the register menu and settings, transactions, saved sales, and BackOffice settings. Let’s review these differences to help you decide which device will work best for your business.

Table of Contents

Register App

The ShopKeep Register app is where staff run sales, perform returns, and manage register shifts. From the register’s menu to ringing up items, here we cover what’s different about the ShopKeep Register on The Mini, built by Clover, versus the ShopKeep Register on an iPad.

Register Menu

The register’s menu appears after signing in and houses register functions, diagnostics, and settings. Open and close register shifts, perform pay ins and payouts, and access other cashier and manager controls from here. The ‘Support’ tile shows register diagnostics and Customer Care contact information.

Register Menu

  • The menu opens after signing into the ShopKeep Register app and contains cashier and manager functions. Below we explain each button starting with the top row, from left to right.
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    Sign out | Tap to log out of the register so another employee can sign in.
    New sale | Ring up a sale. See the Sales and Returns section for more information about this tile.
    Sales history | Browse transactions from the current shift, perform returns, and reprint receipts. See the Sales and Returns section for more information about this tile.
    Check gift card balance | If using ShopKeep integrated gift cards, check the balance of a customer’s gift card.
    Open/Close register shift | Register managers only. Open a register shift to start the day at the register. Close a register shift to end the day.
    Setup | Register managers and employees with BackOffice permissions only. Access optional auto signout, payment, saved sales syncing, kitchen printer, and receipt settings. With the relevant BackOffice permissions, staff can also add and edit inventory items and manage item shortcuts. Business Owners have the added ability to update receipt and tip settings. See the Setup Screen section for more information about this tile.
    Get BackOffice updates | Register managers only. Used to update the register after changes are made in BackOffice.
    Saved sales | View all open saved sales. See the Saved Sales section for more information about this tile.
    Open cash drawer | Register managers only. Open a connected cash drawer without ringing up a sale.
    Pay in/out | Register managers only. Add or remove money to or from the cash drawer mid-shift. This automatically opens a connected drawer.
    Register shift report | Cashiers can view or print a summary of their transactions for register shifts during which they worked. Register managers can run the Register shift report for individual employees who worked a specific register shift or for all employees. Only register shifts from the last 48 hours can be viewed.
    Support | Displays the status of the register and its connected hardware and provides Customer Care contact details. See the section below for more information about this tile.
    Home button (bottom of screen) | Tap to exit to the Home screen of the device.

    Support

  • The ‘Support’ screen contains register diagnostics and Customer Care contact information.
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    Location code | Unique code used to identify the ShopKeep account when contacting Customer Care.
    Register name | Register’s name and number. Set this in Register Licenses settings in BackOffice.
    Internet connection status | Shows if the register is able to access the internet.
    WiFi network name | Name of the WiFi network the register is currently connected to.
    IP address | The register’s IP address on the network.
    BackOffice status | Indicates if BackOffice is functional and able to communicate with the register. If there is an error, check our status page.
    Last ‘Get Updates’ | Last time this register retrieved updates from BackOffice.
    Cash drawer | Shows if a cash drawer is connected to the register.
    Barcode scanner | Indicates if a USB barcode scanner is connected to the register.
    Pending queue | Amount of register information waiting to be sent to BackOffice.
    Force Get Updates | Register managers only. Pushes data from BackOffice to the register if ‘Get BackOffice updates’ fails to sync.
    Send Diagnostics | Sends the register database to ShopKeep. Only needed if asked to use by Customer Care.

    Setup Screen

    From BackOffice setup to receipt printing options and kitchen printer setup, the ‘Setup’ screen contains features and optional settings for setting up and customizing how the register works.

    The ‘Setup’ screen is only available to Register Managers and employees with BackOffice permissions.

    Setup Screen

  • Open the ‘Setup’ screen from the register menu to access BackOffice features for managing items, editing shortcuts, and updating receipt and tip settings and to manage settings for auto signout, credit payments, saved sale syncing, kitchen printers, and receipts. Below we explain each feature and setting that appears on this screen.
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    Manage items | Only available to employees with the relevant BackOffice permissions. Add new and edit existing basic inventory items and items with variants.
    Edit shortcuts | Only available to employees with the relevant BackOffice permissions. Manage the item shortcuts that appear on the sale and return screens of the register.
    Receipt and tip settings | Only available to the Business Owner of ShopKeep accounts created on or after July 23, 2019. Set up paper and email receipts and customize tip settings.
    Auto sign out after transaction | When on, employees will be automatically signed out of the register after every transaction they complete. This is disabled by default.
    Auto sign out after saving a sale | When on, employees will be automatically signed out of the register after every sale they save. This is disabled by default.
    Auto sign out after idle time | When on, employees will be automatically signed out of the register after being idle for a set amount of time. This is disabled by default. When signed out, items left on the New Sale screen will be saved as a saved sale. Unsaved changes to existing saved sales will also be saved.
    Card signature threshold | The total a credit sale must exceed before a customer signature is required. Tap to open the ‘Setup’ app to change the threshold amount.
    Offline credit payments | Shows if the offline payments setting is enabled on the Clover device. Tap to open the ‘Setup’ app to enable offline payments. Please note that BackOffice setup and internet access are required before offline payments can be accepted.
    Saved Sales Sync | When on, saved sales automatically sync between registers and are backed up to the cloud. This is enabled by default. Read our Saved Sales Sync article for more information.
    Receipt printers | Set up a new receipt printer, view all available receipt printers, and toggle receipt printers on or off. By default, the built-in printer for the Clover device is enabled.
    Kitchen printers | Set up a new kitchen printer, view all connected kitchen printers, and toggle kitchen printers on or off. See the section below for more information about kitchen printers.
    Show customer receipt print option | When off, printed receipt options are hidden on the receipt options screen at the end of transactions. This is enabled by default.
    Always print receipt | When on, the ‘Print receipt’ option will be automatically selected at the end of every transaction. This is disabled by default.
    Always email receipt | When on, the ‘Email receipt’ option will be automatically selected at the end of every transaction tagged to a customer with an email address. This is enabled by default.

    Kitchen Printers

  • The ‘Kitchen printers’ screen lists kitchen printers that have been added for use at the register. To search for and add a new kitchen printer from your network, tap the ‘+’.
    • Kitchen printers must be plugged, via ethernet cable, into the router the register is connected to before they can be discovered. Visit our Kitchen/Ticket Printer article for help setting up kitchen printer hardware.
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  • On the ‘Available printers’ screen, tap the ‘+’ next to a printer to connect it to the ShopKeep Register app.
    • Don’t see your printer listed? Visit our troubleshooting guide for help.
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  • Enter a name for the printer, then tap the disk icon to save. After saving, visit BackOffice to assign items to the kitchen printer.
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    Sales and Returns

    Run sales from the ‘New Sale’ screen and initiate returns from the ‘Sales History’ screen. Both screens are accessed from the register menu.

    New Sale Screen

    Ringing Up Items

  • Tap a button, search by name, SKU, or UPC, or scan an item’s barcode using a connected USB barcode scanner or The Mini’s built-in front-facing camera to add it to the sale.

    • Magnifying glass | Tap to search for an item by name, SKU, or UPC.

    Barcode icon | Tap to use the built-in camera to scan an item’s barcode.

  • When scanning a barcode with the built-in front-facing camera, align the barcode with the red line on screen and wait for the item to be added to the sale. The scan window will stay open until it is manually closed, the sale is tendered, or you navigate away from the sale.
    • Barcode scanning with the built-in camera works best in well-lit areas. This feature is only available for the ShopKeep Register on The Mini and The Station.
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  • If all variants using a specific option value are inactive in BackOffice for an item, that option value will not appear on the register when ringing up the item.
    • All variants of this item are active in BackOffice

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    All ‘Red’ variants of the item are now inactive    

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  • The item count shows cashiers the total quantity of items on each transaction. Unit priced items, no matter their quantity, count as 1 item.
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    Checking Quantity on Hand

  • To see how much of an item is in stock, swipe right across the item and tap ‘Qty’.
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    Print Sale

  • Tap the printer icon to print a copy of the sale before it is complete.
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    Customers

  • By default, sales are assigned to a ‘Walk-in’ customer. To change the customer tagged to the sale, tap the customer name or email.
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  • Select an existing customer to tag to the sale or tap the ‘+’ to add a new one.
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  • If adding or editing a customer, tap the disk icon to save changes.
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  • If there are notes associated with a customer, an icon will appear next to their name on the New Sale screen to remind the cashier to check the notes.
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  • If using ShopKeep Loyalty, tap the + next to ‘Reward item’ to view and apply available rewards.
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    Adding Kitchen Notes

  • For items set up for kitchen printing, cashiers can enter a note that prints on the kitchen ticket. To add a note to an item, swipe right across the item and tap ‘Note’.
    • Tickets print automatically when a cashier tenders or saves a sale containing items assigned to a ticket printer. Tickets cannot be reprinted on the ShopKeep Register on The Mini and The Station.
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  • Enter a note for the kitchen ticket, check the box to also print the note on the receipt (optional), and tap ‘Add’.
    • To edit or remove the note, swipe right again and tap ‘Note’.
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    Adding Receipt Notes

  • For items not set up for kitchen printing, cashiers can enter a note that prints on the receipt. To add a note to an item, swipe right across the item and tap ‘Note’.
    • This feature is only available for the ShopKeep Register on The Mini and The Station.
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  • Enter a note for the receipt and tap ‘Add’.
    • To edit or remove the note, swipe right again and tap ‘Note’.
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    Processing Payments

  • To process a payment, select ‘Cash’ or ‘Credit’, or tap the ellipsis icon to view more tenders, including the option to run a manual credit transaction.
    • Visit our Tenders article to learn how to enable additional tenders, such as ‘Check’.

  • After selecting a tender, the cashier can review the sale before completing it. For ‘Credit’ and ‘Gift Card’, the cashier must tap ‘Accept’ to confirm the sale amount before processing the customer’s payment.
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  • For credit sales where the customer tips on a paper receipt, the cashier enters the gratuity from the receipt, taps ‘Add Tip’, then taps ‘Yes’ to confirm the amount.
    • For no tip, leave the amount set to ‘0.00’. ‘Add Tip Later’ allows the cashier to authorize the customer’s card and save the sale to enter the tip at a later time.

  • When redeeming a gift card, customers can add a tip from the balance of their gift card when the ShopKeep account is set to accept tips and signatures on the screen of the register.
    • Learn how to change tip and signature settings here.
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  • If a credit payment does not cover the sale total, such as when a prepaid card is used, the cashier will be prompted to complete a partial authorization for the card’s balance. After processing the partial payment, the cashier then taps ‘OK’ to finish the sale as a split tender transaction.

  • After accepting payment, select a receipt option (optional) and tap ‘Done’.
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    Not offering printed receipts or don’t have a printer? Hide printed receipt options from the ‘Setup’ screen.

  • When a sale is complete, tap anywhere on screen to return to the New Sale screen.
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    Accessing the Menu

  • To return to the register menu, tap the ShopKeep logo.
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    Sales History Screen

    Viewing Transactions

  • The ‘Sales History’ screen lists transactions run during the current register shift on that register. Tap a transaction to view details.
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  • To view a transaction from a previous register shift, search by customer, last 4 digits of the credit card used, or transaction #, scan the barcode on the receipt with a connected USB barcode scanner, or tap ‘Scan’ to use The Mini’s built-in front-facing camera to scan the barcode.
    • Missing the original receipt? Look it up in BackOffice via the Transactions Report.

    Processing Returns

  • To perform a return, tap ‘Begin Return’ and select the item(s) to return.

    • If you have questions about register functions, visit our FAQ.

    Saved Sales

    Saved sales are tabs that allow sales to stay open until they are ready for payment. Save a customer’s order from the ‘New Sale’ screen, then view and manage saved sales from the ‘Saved Sales’ screen.

    Saving Sales

  • On the ‘New Sale’ screen, tap the disk icon to save a sale.
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  • (Optional) Enter a name for the sale or tap ‘Use Name on Card’ and swipe or insert a credit card to use the cardholder’s name. Tap the disk icon again to finish saving the sale.
    • If nothing is entered, the name will be set to the name of the customer tagged to the sale. If no customer is selected, the name defaults to ‘Walk-in’ with the current time.

    Viewing Saved Sales

  • The ‘Saved Sales’ screen lists saved sales and can be accessed regardless of whether a register shift is open. Tap a saved sale to view details.
    • By default, saved sales sync between all registers with an active internet connection. Read our Saved Sales Sync article for more information.
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  • To find a specific saved sale, search by sale name, order number, or filter by employee or status (‘Order Saved’ or ‘Awaiting Tip’).
    • Filter and sorting selections are saved for each employee. When an employee signs into the register, their Saved Sales screen will reflect the filters and sorting they most recently applied.

    Search bar | Tap to search by sale name or order number.

    Filter drop-down | Tap to filter saved sales by employee or status (‘Order Saved or ‘Awaiting Tip’).

  • Tap ‘Print’ to print a copy of a saved sale before it is complete.
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    Modifying Saved Sales

  • To modify a saved sale, tap ‘Edit’, then add or remove items and resave the sale.
    • Saved sales can only be modified when a register shift is open.
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    Splitting, Merging, and Transferring Saved Sales

  • Tap ‘Manage Sales’ to split a saved sale into multiple sales, merge multiple saved sales into one, or transfer saved sales from one employee to another.
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  • To split a saved sale, select a sale and tap ‘Split’.
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  • To merge saved sales, select two or more sales belonging to the same employee and tap ‘Merge’.
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  • To transfer saved sales, select one or more sales and tap ‘Transfer’. Select an employee to receive the sale(s) and tap ‘Transfer’.

    • Adding Tips Later

  • To enter the gratuity for a saved sale that is ‘Awaiting Tip’, tap ‘Add Tip’.
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    BackOffice

    BackOffice is the online portal for customizing account settings, managing inventory, and viewing reports. This section covers BackOffice differences between using the ShopKeep Register on iOS and using the ShopKeep Register on The Mini, built by Clover.

    Reports

  • Gift Cards & Deposits | This report has been renamed ‘Liabilities’.
    • iOS
    The Mini

    Settings

  • General | The default home screen, Serverless Sync™, customer facing display, register type, and Guest Count features are unavailable as they are not currently supported. The auto signout setting is unavailable here as it is located on the register menu.

  • Register Licenses | Adding and removing register licenses is disabled. Contact us to make changes to the number of register licenses on your account.

    • If you have questions about BackOffice features, visit our FAQ.

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