The Mini, Built by Clover, vs. ShopKeep
on iOS

The ShopKeep Register on The Mini, built by Clover, runs on the Android operating system and is similar to the ShopKeep Register on iOS but with a few changes which affect the register’s menu, transactions, and BackOffice settings. Let’s review these differences to help you decide which device is best for your business.

Table of Contents

Register App

The ShopKeep Register app is where staff run sales, perform returns, and manage shifts. From the register’s menu to ringing up items, here we cover what’s different about the ShopKeep Register on The Mini, built by Clover, versus the ShopKeep Register on an iPad.

Register Menu and Support

The register’s menu houses all register functions. Open and close shifts, perform pay ins and payouts, and access other cashier and manager controls from here. The menu’s Support section shows register diagnostics and Customer Care contact information.

Register Menu

  • The menu opens after signing into the ShopKeep Register app and contains cashier and manager functions. Below we explain each button starting with the top row, from left to right.
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    Sign out | Tap to log out of the register so another employee can sign in.
    Transaction | Ring up a sale. See the Sales and Returns section for more information about this screen.
    Transaction history | Browse transactions from the current shift, perform returns, and reprint receipts. See the Sales and Returns section for more information about this screen.
    Gift cards | If using ShopKeep integrated gift cards, check the balance of a customer’s gift card.
    Open/Close shift | Managers only. Open a shift to start the day at the register. Close a shift to end the day.
    Get updates | Managers only. Used to update the register after changes are made in BackOffice.
    Support | Displays the status of the register and its connected hardware and provides Customer Care contact details. See the section below for more information about this screen.
    No sale | Managers only. Open a connected cash drawer without ringing up a sale.
    Pay in/out | Managers only. Add or remove money to or from the cash drawer mid-shift. This automatically opens a connected drawer.
    Shift report | Cashiers can view or print a summary of their transactions for shifts during which they worked. Managers can run the Shift report for individual employees who worked a specific shift or for all employees.
    House icon (bottom of screen) | Tap to exit to the Home screen of The Mini, built by Clover.

    Support

  • The ‘Support’ screen contains register diagnostics and Customer Care contact information.
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    Location code | Unique code used to identify the ShopKeep account when contacting Customer Care.
    Register name | Register’s name and number. Set this in Register Licenses settings in BackOffice.
    Internet connection status | Shows if the register is able to access the internet.
    WiFi network name | Name of the WiFi network the register is currently connected to.
    IP address | The register’s IP address on the network.
    BackOffice status | Indicates if BackOffice is functional and able to communicate with the register. If there is an error, check our status page.
    Last ‘Get Updates’ | Last time this register retrieved updates from BackOffice.
    Cash drawer | Shows if a cash drawer is connected to the register.
    Barcode scanner | Indicates if a USB barcode scanner is connected to the register.
    Pending queue | Amount of register information waiting to be sent to BackOffice.
    Force Get Updates | Managers only. Pushes data from BackOffice to the register if ‘Get updates’ fails to sync.
    Send Diagnostics | Sends the register database to ShopKeep. Only needed if asked to use by Customer Care.

    Sales and Returns

    Run sales from the ‘Transaction’ screen and initiate returns from the ‘Transaction history’ screen. Both screens are accessed from the register menu.

    Transaction Screen

    Ringing Up Items

  • Tap a button, search by name, SKU, or UPC, or scan an item’s barcode to add it to the sale. Businesses that do not use the register button layout can hide it.
  • Viewing an item’s quantity on hand from the register is not supported.

    Magnifying glass | Tap to search for an item by name, SKU, or UPC.

    Grid with arrow | Tap to hide or unhide the register button layout.

    Print Check

  • Tap the printer icon to print a copy of the check before the transaction is complete. Printed checks are labeled as ‘Check’.
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    Customers

  • Sales are assigned to a default ‘Walk-in’ customer. If an email receipt is selected at the end of a sale, the customer’s email address is added to the BackOffice customer list for use in reporting and MailChimp.
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    Processing Payments

  • To process a payment, select ‘Cash’ or ‘Credit’, or tap the ellipsis icon to view more tenders, including the option to run a manual credit transaction.
  • Visit our Tenders article to learn how to enable additional tenders, such as ‘Check’.

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  • After selecting a tender, the cashier can review the sale before completing it. For ‘Credit’, the cashier must tap ‘Accept’ to confirm the sale amount before processing the customer’s payment.
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  • When a sale is complete, tap anywhere on screen to return to the Transaction screen.
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    Accessing the Menu

  • To return to the register menu, tap the ShopKeep logo.
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    Transaction History Screen

    Viewing Transactions

  • The ‘Transaction history’ screen lists transactions run during the current shift on that register. Tap a transaction to view details.
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  • To view a transaction from a previous shift, use the 19-digit transaction # from the receipt.
  • Other transaction search options, such as customer name, are not supported.
    Missing the original receipt? Look it up in BackOffice via the Transactions Report.

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    Processing Returns

  • To perform a return, tap ‘Begin Return’ and select the item(s) to return.
  • For manual returns, clear the search field and tap ‘Manual Return’.

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    If you have questions about register functions, visit our FAQ.

    BackOffice

    BackOffice is the online portal for customizing account settings, managing inventory, and viewing reports. This section covers BackOffice differences between using the ShopKeep Register on iOS and using the ShopKeep Register on The Mini, built by Clover.

    Analytics

  • Gift Cards & Deposits | This report has been renamed ‘Liabilities’.
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    The Mini

    Staff

  • Staff List | Requiring manager verification for voids is unavailable as Open Checks are not supported.
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    The Mini

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  • Time Clock | This section is not available as clocking in and out on the register is unsupported.
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    The Mini

    Settings

  • Receipts and Tips – Tips and Signature | The option to have customers sign and tip on paper receipts is not available as it is unsupported.
  • Receipts and Tips – Customer Delivery | The setting that adds delivery information to tickets, checks, and receipts is unavailable as it is not supported.
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    The Mini

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  • Discounts – Requires Manager | The option to require a manager code before cashiers apply a discount is not available as it is unsupported.
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    The Mini

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  • General | The default home screen, Serverless Sync™, customer facing display, and register type features are unavailable as they are not currently supported.
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    The Mini

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  • Register Licenses | Adding and removing register licenses is disabled. Contact us to make changes to the number of register licenses on your account.
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    The Mini

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  • Printers | This setting is not visible as ticket printing is unsupported.
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    The Mini

    If you have questions about BackOffice features, visit our FAQ.


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