QuickBooks
Bluetooth Credit Card Reader Setup

The QuickBooks All-in-One Bluetooth Credit Card Reader connects wirelessly to the ShopKeep Register for iOS to process EMV, swiped, and contactless credit payments. After signing into your QuickBooks Payments account in ShopKeep BackOffice, charge the rechargeable battery of the reader and connect the reader to the ShopKeep Register to use it to accept credit cards.

ShopKeep supports the QuickBooks All-in-One Card Reader but not the QuickBooks Chip and Magstripe Reader. Not sure which reader you have? View photos of each here.

Table of Contents

In the Box

The QuickBooks All-in-One Bluetooth Credit Card Reader ships with the parts listed below.

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  • QuickBooks All-in-One Bluetooth Credit Card Reader
  • Micro USB Cable
  • Charging Dock

    • Connect QuickBooks Payments

    Connect your QuickBooks Payments account in ShopKeep BackOffice to integrate credit card processing with your ShopKeep account. After connecting QuickBooks Payments, charge and set up the QuickBooks credit card reader to use with the ShopKeep Register.

    1. Sign into BackOffice as the Business Owner.
    2. Click ‘Integrations’ and select ‘QuickBooks Payments’.

      Don’t see ‘QuickBooks Payments’? Visit our troubleshooting guide for help.

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    3. Click ‘Connect to QuickBooks’.
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    4. Enter your QuickBooks Payments username and password into the pop-up and click ‘Sign In’.

      Don’t see a pop-up? Learn to disable your pop-up blocker here.

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    5. In BackOffice, wait for the status to change to 'Connected'.
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    6. In ShopKeep, open the Main Menu and tap ‘Get Updates from BackOffice’, then ‘Get Updates’.
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    Charge the Reader

    The QuickBooks credit card reader operates on battery power and needs to be charged to function. Charge the reader before using it the first time and whenever its battery is running low with the included USB cable or charging dock.

    1. Plug the micro USB cable into the charging port on the reader or dock.

    2. Plug the other end of the micro USB cable into a wall charger (sold separately).
    3. Plug the wall charger into a power outlet.
    4. If charging the reader via the charging dock, slide the reader into the dock.
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    5. If setting up for the first time, charge the reader for at least 20 minutes.

      When fully charged, the reader can last for up to 115 transactions.

    Connect Reader to ShopKeep

    With your QuickBooks Payments account connected and the QuickBooks credit card reader charged, open the ShopKeep Register app to connect and finish setting up the reader.

    Before following the steps below, make sure Bluetooth and Location Services are enabled in the Settings app.

    1. Make sure the QuickBooks reader is powered on. When on, the status light will light up or blink.

      If the reader is not on, hold the power button for 2 seconds until you see a green light. If it will not power on, visit our troubleshooting guide for help.

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    2. In the ShopKeep Register app, open the Main Menu and tap ‘Integrated Hardware’.
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    3. Select ‘Card Readers’.
    4. Tap ‘Add a new card reader’.
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    5. When the reader appears on screen, tap it to connect.
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    6. In ShopKeep, wait for the reader to appear under 'My Card Readers'.

      The QuickBooks credit card reader is now ready to process credit cards in ShopKeep.

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    7. Run a test transaction to complete setup.
      a In ShopKeep, ring up a sale and tap ‘Credit’.
      b Tap ‘Okay, I understand’, then ‘Allow While Using App’ to enable location services for the ShopKeep Register app.
      Tapping ‘Don’t Allow’ will prevent the register from being able to run credit transactions.

      c Swipe, insert, or tap a card or payment device as shown below.
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      d Follow the prompts to complete the sale.
      To learn how to refund this charge, visit our Performing Returns article.

    Accepting Credit Cards

    The QuickBooks credit card reader supports multiple types of credit payments. Follow the steps below to learn the basics of accepting EMV chip cards, swiped credit cards, and contactless payments.

  • For a full walkthrough of a credit sale, visit the Accepting Credit Cards article. Running into issues while processing payments? Visit our troubleshooting guide for help.
  • Tip and signature settings control how customers leave tips and sign for credit sales: on the screen of the register or on a paper receipt. Learn how to change these settings here.

    • EMV

    If a customer has a card with a chip in it, run an EMV transaction.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. Insert the card into the slot on the reader (chip end first with the chip facing the top of the reader).
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    3. When prompted in ShopKeep, remove the card.
    4. Continue closing the sale.

    Swipe

    When a customer has a card with only a magnetic stripe or if you are not set up to accept EMV, process a swiped credit card sale.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. With the card stripe facing up, slide the card in either direction through the top slot on the reader.
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    3. Wait for payment to be approved and continue closing the sale.

    Contactless

    For customers who wish to use a contactless payment method, the QuickBooks credit card reader supports Apple Pay, Google Pay, and other types of NFC payments.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. Customer holds their card or device near the reader.
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    3. Cashier waits for payment to be approved and continues closing the sale.

    Manual Card Entry

    Manual card entry allows a cashier to enter credit card information to process a card without inserting or swiping it.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. Tap ‘Other payment options’.
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    3. Tap 'Key Card'.
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    4. Enter the credit card details and tap ‘Next’.
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    5. Continue closing the sale.

    Turn the Reader Off and On

    Turn the QuickBooks credit card reader off to conserve battery power when it will not be used for an extended period of time. When the reader is needed again, turn it back on.

    1. Unplug the reader from power, if connected.
    2. To turn the reader off, hold the power button until the status light turns off.
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    3. To turn the reader on, hold the power button until the status light turns on.
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