Accepting Credit Cards

Learn all of the different ways to accept credit cards using credit card readers, as well as Apple Pay and manual card entry. Still need to setup credit card processing? Learn how to get started.

Table of Contents

Swipe Using a Credit Card Reader

Process credit card transactions using the magnetic strip on the back of the card.

Processing credit cards requires an active internet connection. Have questions about how to charge a credit card? Visit our Advanced Topics FAQ for help.

iDynamo

After you’ve connected your iDynamo credit card reader into the port of your iPad, follow the steps below to run credit card transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. Swipe the credit card.
  3. The customer can now add gratuity and sign the screen.

    If your customers tip & sign on paper receipts, the cashier enters the gratuity or selects ‘Adjust Tip Later’.

    Visit our Tips and Gratuity article to learn how to change your tip and signature settings.
  4. Tap 'Charge' to confirm amount.
  5. Select a receipt option or 'No Receipt', then tap 'Done'.
  6. Tap 'Done' to finish the transaction.

Ingenico iCMP

After you’ve set up your iCMP Credit Card Reader, follow the steps below to run transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. Swipe the credit card with the magnetic strip facing you.
  3. Wait for payment to be approved.
  4. The customer selects gratuity, then signs.

    If your customers sign & tip on paper receipts, the cashier enters the gratuity or selects ‘Adjust Tip Later’.

    Visit our Tips and Gratuity article to learn how to change your tip and signature settings.
  5. Tap 'Charge' to confirm purchase amount.
  6. Select a receipt option or 'No Receipt', then tap 'Done'.
  7. Tap 'Done' to finish the transaction.

If you run into issues processing cards with your iCMP, visit our interactive troubleshooting walk-through to diagnose and resolve issues you might experience.

iPP320

After you’ve set up your iPP320 Ethernet Credit Card Reader, follow below to run credit card transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. Swipe card on the right side of the device and wait for approval.
  3. Have the customer add gratuity and sign the screen.

    If your customers sign & tip on paper receipts, the cashier enters the gratuity or selects ‘Adjust Tip Later’.

    Visit our Tips and Gratuity article to learn how to change your tip and signature settings.
  4. Tap 'Charge' to confirm purchase amount.
  5. Select a receipt option or 'No Receipt', then tap 'Done'.
  6. Tap 'Done' to finish the transaction.

Clover Device

After setting up the Clover All-in-One Credit Card Reader and Printer, follow the steps below to run swiped credit card transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. On the Clover device, the customer selects a tip option.

    Visit the Tips and Gratuity article to learn how to change the suggested tip amounts or to disable tipping.

    Click to Enlarge
  3. The customer slides their card in either direction through the top of the device (card stripe facing down).
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  4. For debit cards, the customer can select whether to process the card as 'Credit' or 'Debit'.
    Click to Enlarge

    If the customer selects ‘Debit’, they enter their PIN and tap ‘Enter’.

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    If PIN Entry is disabled, most debit cards will bypass these screens & automatically process as ‘Credit’.
  5. The customer signs the screen and taps ‘Done’.

    If the customer entered their PIN correctly in the previous step, they do not have to sign.

    Click to Enlarge
  6. The customer selects a receipt option.
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  7. In ShopKeep, the cashier taps ‘Done’ to confirm the receipt selection and complete the sale.
    Click to Enlarge

Paying with Apple Pay

Use Apple Pay to quickly and securely checkout your customers.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. The customer holds their Apple Pay device within 1" of the iCMP, iPP320, or Clover credit card reader.
  3. Apple Wallet opens automatically on the device and the customer selects a card to use for the sale.
  4. The customer continues to hold the device near the reader and authorizes the sale by placing a finger on their Home button.
  5. The customer waits for a vibration, checkmark, and beep to confirm the payment
  6. Complete the rest of the transaction as usual.

EMV Chip Card Transactions

Insert chip cards into compatible credit card readers to authenticate EMV chip card transactions.

EMV is currently available to merchants who process credit cards with ShopKeep Payments and use an eligible EMV reader. Stay tuned for future communications.

Please read our FAQ for more information on ShopKeep and EMV.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. The customer selects gratuity or 'No Tip'.

    Using the Clover All-in-One Credit Card Reader and Printer? Customers add their gratuity on the screen of the Clover device.

    If your customers sign and tip on paper receipt, enter gratuity after you’ve charged the card and collected the signed receipt. Visit our Tips and Gratuity article to learn how to change your tip and signature settings.
  3. Customer confirms the amount, then taps 'Charge'.
  4. Customer inserts their card into the chip reader.

    Lead with the side with the chip when inserting the card.

  5. Customer follows the instructions on the card reader.
  6. Complete the rest of the transaction as usual.

Manual Card Entry

Manual Card Entry allows you to enter the credit card information to process the card without swiping.

  1. Ring up a sale and tap ‘Credit’.
  2. Select 'Manual Card Entry'.
  3. Enter the credit card details and tap 'Continue'.

    Using the Clover All-in-One Credit Card Reader and Printer? Customers enter their credit card information on the screen of the Clover device.

    Click to Enlarge
  4. Complete the rest of the transaction as usual.

Are you already set up but running into issues? Check out our Troubleshooting Guide for solutions to common problems!
Still have more questions about accepting credit cards? Check out our FAQ!


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