Accepting Credit Cards

Learn how to accept credit cards with your ShopKeep register and credit card reader. In addition to traditional swiped transactions, this article also covers how to process Apple Pay payments, accept EMV chip cards, and manually enter credit card information.

Need to set up credit card processing? Learn how to get started here.

Table of Contents

Swipe Using a Credit Card Reader

Process credit card transactions using the magnetic strip on the back of the card.

Processing credit cards requires an active internet connection. Have questions about how to charge a credit card? Visit our Advanced Topics FAQ for help.

iDynamo

After you’ve connected your iDynamo credit card reader into the port of your iPad, follow the steps below to run credit card transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. Swipe the credit card.
  3. The customer can now add gratuity and sign the screen.

    If your customers tip & sign on paper receipts, the cashier enters the gratuity or selects ‘Adjust Tip Later’.

    Learn how to change tip and signature settings, pay out tips to staff, and view gratuity reporting here.
  4. Tap 'Charge' to confirm amount.
  5. If prompted, tap ‘Yes’ to confirm the gratuity amount or ‘Re-enter Gratuity’ to have the customer enter a different amount.

    This warning appears when the gratuity entered is more than 50% of the sale total.

    Click to Enlarge
  6. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

  7. Tap 'Done' to finish the transaction.

If you run into issues processing cards with your iDynamo, visit our iDynamo Troubleshooting guide.

iPP320/iPP350

After you’ve set up your iPP Series Ethernet Credit Card Reader, follow below to run credit card transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. Swipe card on the right side of the device and wait for approval.
  3. Have the customer add gratuity and sign the screen.

    If your customers sign & tip on paper receipts, the cashier enters the gratuity or selects ‘Adjust Tip Later’.

    Learn how to change tip and signature settings, pay out tips to staff, and view gratuity reporting here.
  4. Tap 'Charge' to confirm purchase amount.
  5. If prompted, tap ‘Yes’ to confirm the gratuity amount or ‘Re-enter Gratuity’ to have the customer enter a different amount.

    This warning appears when the gratuity entered is more than 50% of the sale total.

    Click to Enlarge
  6. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

  7. Tap 'Done' to finish the transaction.

If you run into issues processing cards with your iPP320 or iPP350, visit our iPP Troubleshooting guide.

After setting up the Link/2500 Bluetooth Credit Card Reader, follow the steps below to run swiped credit card transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. With the card stripe facing up, slide the card through the top slot on the reader.
  3. Have the customer add gratuity and sign the screen.

    If your customers sign & tip on paper receipts, the cashier enters the gratuity left on the receipt or selects ‘Adjust Tip Later’.

    Learn how to change tip and signature settings, pay out tips to staff, and view gratuity reporting here.

  4. Tap 'Charge' to confirm the purchase amount.
  5. If prompted, tap ‘Yes’ to confirm the gratuity amount or ‘Re-enter Gratuity’ to have the customer enter a different amount.

    This warning appears when the gratuity entered is more than 50% of the sale total.

    Click to Enlarge
  6. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

  7. Tap 'Done' to finish the transaction.

If you run into issues processing cards with your Link/2500, visit our Link/2500 Troubleshooting guide.

Ingenico iCMP

After you’ve set up your iCMP Credit Card Reader, follow the steps below to run transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. Swipe the credit card with the magnetic strip facing you.
  3. Wait for payment to be approved.
  4. The customer selects gratuity, then signs.

    If your customers sign & tip on paper receipts, the cashier enters the gratuity or selects ‘Adjust Tip Later’.

    Learn how to change tip and signature settings, pay out tips to staff, and view gratuity reporting here.
  5. Tap 'Charge' to confirm purchase amount.
  6. If prompted, tap ‘Yes’ to confirm the gratuity amount or ‘Re-enter Gratuity’ to have the customer enter a different amount.

    This warning appears when the gratuity entered is more than 50% of the sale total.

    Click to Enlarge
  7. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

  8. Tap 'Done' to finish the transaction.

If you run into issues processing cards with your iCMP, visit our iCMP Troubleshooting guide.

Clover Device

After setting up the Clover All-in-One Credit Card Reader and Printer, follow the steps below to run swiped credit card transactions.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. On the Clover device, the customer selects a tip option.

    Visit the Tips and Gratuity article to learn how to change the suggested tip amounts or to disable tipping.

    Click to Enlarge
  3. If prompted, the customer taps ‘Yes’ to confirm the gratuity amount or ‘No’ to enter a different amount.

    This warning appears when the gratuity entered is more than 50% of the sale total.

    Click to Enlarge
  4. The customer slides their card in either direction through the top of the device (card stripe facing down).
    Click to Enlarge
  5. For debit cards, the customer can select whether to process the card as 'Credit' or 'Debit'.
    Click to Enlarge

    If the customer selects ‘Debit’, they enter their PIN and tap ‘Enter’.

    Click to Enlarge
    If PIN Entry is disabled, most debit cards will bypass these screens & automatically process as ‘Credit’.
  6. The customer signs the screen and taps ‘Done’.

    If the customer entered their PIN correctly in the previous step, they do not have to sign.

    Click to Enlarge
  7. Either the customer or cashier completes the sale.
    • The customer completes the sale by tapping a receipt option or ’No receipt’ on the Clover device.
    Click to Enlarge
    • The cashier completes the sale by selecting a receipt option on the iPad and tapping ‘Done’ or by tapping ‘No Receipt’.

If you run into issues processing cards with your Clover device, visit our Clover Troubleshooting guide.

Paying with Apple Pay

Use Apple Pay to quickly and securely checkout your customers.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. The customer holds their Apple Pay device within 1" of the credit card reader.
  3. Apple Wallet opens automatically on the device and the customer selects a card to use for the sale.
  4. The customer continues to hold the device near the reader and authorizes the sale by placing a finger on their Home button.
  5. The customer waits for a vibration, checkmark, and beep to confirm the payment
  6. Complete the rest of the transaction as usual.

EMV Chip Card Transactions

Insert chip cards into compatible credit card readers to authenticate EMV chip card transactions.

EMV is currently available to merchants who process credit cards with ShopKeep Payments and use an eligible EMV reader. Stay tuned for future communications.

Please read our FAQ for more information on ShopKeep and EMV.

  1. In ShopKeep, ring up a sale and tap ‘Credit’.
  2. The customer selects gratuity or 'No Tip'.

    Using the Clover All-in-One Credit Card Reader and Printer? Customers add their gratuity on the screen of the Clover device.

    If your customers sign and tip on paper receipt, enter gratuity after you’ve charged the card and collected the signed receipt. Learn how to change tip and signature settings, pay out tips to staff, and view gratuity reporting here.
  3. Customer confirms the amount, then taps 'Charge'.
  4. If prompted, the customer either taps ‘Yes’ to confirm the gratuity amount or ‘Re-enter Gratuity’ enter a different amount.

    This warning appears when the gratuity entered is more than 50% of the sale total.

    Click to Enlarge
  5. Customer inserts their card into the chip reader.

    Lead with the side with the chip when inserting the card.

  6. Customer follows the instructions on the card reader.
  7. Complete the rest of the transaction as usual.

Manual Card Entry

Manual Card Entry allows you to enter the credit card information to process the card without swiping.

  1. Ring up a sale and tap ‘Credit’.
  2. Select 'Manual Card Entry'.
  3. Enter the credit card details and tap 'Continue'.

    Using the Clover All-in-One Credit Card Reader and Printer? Customers enter their credit card information on the screen of the Clover device.

    Click to Enlarge
  4. Complete the rest of the transaction as usual.

Are you already set up but running into issues? Check out our Troubleshooting Guide for solutions to common problems!
Still have more questions about accepting credit cards? Check out our FAQ!


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