Tips and Gratuity

Enable tips and gratuity to allow customers to tip during credit card sales either by entering gratuity on the screen of the register or writing it on a paper receipt. Managers can pay out credit card gratuity to employees directly from the cash drawer and gratuity totals are tracked in BackOffice reporting.

Table of Contents

Enable Gratuity Settings

To allow your business to accept credit card tips, enable gratuity settings and decide how customers will tip at the register: on screen or on paper receipts. Gratuity settings can be configured from BackOffice or from the iOS ShopKeep Register app (v4.0 and above).

From BackOffice

In BackOffice, enable tip settings to allow customers to leave gratuity on credit card sales, change how they tip (on screen or on paper receipt), and adjust the suggested tips shown to customers.

  1. Sign into BackOffice as the Business Owner.
  2. Click 'Settings' and select 'Receipts and Tips'.
  3. Click the 'Paper Receipt' tab.
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  4. Scroll down and choose an option for 'Tips and Signature'.
    • If set to Tip and signature on paper receipt, cashiers can authorize a customer’s card and enter their tip at a later point. Visit the Tip Later article to learn about this feature.
    • If using Offline Payments with the Tip and signature on paper receipt setting, update the ShopKeep Register app on iOS to the latest version. Before v3.7.0, this setting was not supported for use with Offline Payments. Learn how to update here.
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  5. (Optional) Only for ‘Tip and signature on screen’, configure additional gratuity settings:
    a Check the box to combine the tip and signature screens or uncheck it to keep them separate.
    Note: This feature is only available on the ShopKeep Register for iOS if EMV payments are disabled.
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    b Customize each suggested tip’s value and type (‘Amount’ or ‘Percent’).
    Suggestions appear on the register’s gratuity screen with tips enabled on screen (see step 4).
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  6. (Optional) Only for ‘Tip and signature on paper receipt’, configure additional gratuity settings:
    a Check the box to display tip suggestions on receipts.
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    b Customize each suggested tip’s value and type (‘Amount’ or ‘Percent’).
    Suggestions appear on paper receipts with tips enabled on receipts (see step 4).
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  7. Tap 'Save' to confirm.
  8. From the ShopKeep Register Main Menu, tap ‘Get Updates from BackOffice’, then ‘Get Updates’.

    If you receive an error while getting updates, visit our troubleshooting guide for help.

From the Register

From the iOS ShopKeep Register app (v4.0 and above), enable tip settings to allow customers to leave gratuity on credit card sales, change how they tip (on screen or on paper receipt), and adjust the suggested tips shown to customers.

  1. Sign in to the iOS ShopKeep Register app as the Business Owner.
  2. Open the Main Menu and tap ‘Receipt and Tip Settings’.

    This option is available to ShopKeep accounts created on or after July 23, 2019. For accounts created before July 23, follow the BackOffice steps above to enable tip settings.

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  3. Tap the ‘Business Info’ tab, then scroll down to ‘Credit Card Signature and Tip Settings’.
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  4. Customize the ‘Signature’ and ‘Tips’ settings as desired.
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    Signature | Set how customers sign for credit sales: on the register’s screen or on paper receipts.
    Tips | Toggle to enable or disable the ability to leave gratuity for credit card sales.

  5. (Optional) Only with tips enabled and signatures on screen, configure additional gratuity settings:
    a Check the box to combine the tip and signature screens or uncheck it to keep them separate.
    Note: This feature is only available on the ShopKeep Register for iOS if EMV payments are disabled.
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    b Customize each suggested tip’s value and type (‘$’ or ‘%’).
    Suggestions appear on the register’s gratuity screen with tips enabled on screen (see step 4).
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  6. (Optional) Only with tips enabled and signatures on paper receipts, configure additional gratuity settings:
    a Check the box to show tip suggestions on receipts.
    Click to Enlarge
    b Customize each suggested tip’s value and type (‘$’ or ‘%’).
    Suggestions appear on paper receipts with tips enabled on receipts (see step 4).
    Click to Enlarge
  7. Tap ‘Save’ to save changes.

Gratuity at the Register

Learn how to accept tips at the register when a customer wants to leave gratuity on a credit card sale. Depending on the setup of your account, customers will either sign and tip on the register’s screen or on a printed paper receipt.

Gratuity must be added manually at the end of a credit sale and cannot be added automatically or before the sale is tendered.

Tip and Signature on Screen

With this method, customers enter tips and sign for credit sales directly on the register’s screen. Learn how it works below.

If you do not have EMV payments enabled or are using the Clover All-in-One Credit Card Reader and Printer, your process will be different than the steps below. Visit one of the following articles for help:

  • Accepting Credit Cards
  • Using the Clover Mini
    1. Tap 'Credit' to tender the sale.
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    2. The customer enters a tip.
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    3. The customer confirms their total and taps 'Charge'.
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      The gratuity cannot be changed or adjusted after the cashier taps ‘Charge’.

    4. If prompted, the customer either taps ‘Yes’ to confirm the tip amount or ‘Re-enter Gratuity’ to enter a different amount.

      This warning appears when the gratuity entered is more than 50% of the sale total.

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    5. The customer inserts their card, chip-end first, into the card reader.
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    6. The customer follows the instructions on the reader's screen, removing their card when prompted.
    7. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

    8. Tap 'Done' again to finish up.

    Tip and Signature on Paper Receipt

    With this method, customers enter tips and sign for credit sales on a paper receipt that prints to a connected receipt printer. Learn how it works below.

    1. Tap 'Credit' to tender the sale.
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    2. The customer inserts their card, chip-end first, into the card reader.
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    3. The customer follows the instructions on the card reader, removing their card when prompted.
    4. A pair of receipts print to the receipt printer. The customer signs and adds a tip to the business copy.
    5. The cashier enters the tip from the receipt and taps 'Charge'.
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      The customer’s gratuity cannot be changed or adjusted after the cashier taps ‘Charge’.
    6. If prompted, the cashier either taps ‘Yes’ to confirm the tip amount or ‘Re-enter Gratuity’ to enter a different amount.

      This warning appears when the gratuity entered is less than 5% or more than 50% of the sale total.

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    7. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

    8. Tap 'Done' again to finish up.

    Performing Gratuity Payouts

    Managers perform gratuity payouts to give cash from the drawer to employees for credit card tips accrued during the day. Payouts help keep the cash drawer balanced at the end of the register shift.

    1. Sign into ShopKeep as a Register
    2. Tap 'Pay In / Payout' on the Main Menu.
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    3. Select 'Non-Cash Gratuity'.
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    4. Enter the amount to pay out and tap 'Continue'.

      The ‘from x.xx gratuity total’ amount is the total of all tips collected for the shift. Payouts do not change this amount.

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    5. Add a comment (optional) and tap 'Done', then tap 'OK' to finish.

    6. Tap ‘Open the Cash Drawer’ and remove the payout amount from the drawer.

      Don’t see ‘Open the Cash Drawer’? Tap ‘No Sale’.

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    Gratuity Reporting

    View detailed reporting on the credit card tip and gratuity total for the business, the total collected by cashier, and total payouts performed at the register.

    Gratuity by Date Range

    The Dashboard shows total non-cash gratuity for a selected date range along with an overview of sales activity.

    1. In BackOffice, click 'Reports' and select 'Dashboard'.
    2. Select a date range.

      The ‘Non-Cash Gratuity’ tile shows the total amount of credit card tips collected during the selected date range minus refunded tips.

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    Gratuity by Cashier

    To view non-cash gratuity collected by an individual employee, use the Sales by Employee report.

    This report is only available for ShopKeep merchants on select pricing packages.

    1. In BackOffice, click 'Reports' and select 'Employees'.
    2. Select a date or date range.
    3. Click 'Filter', and select employees.

      Click ‘Filter’ again to collapse the window.

    4. The 'Tips Total' column on the table displays the gratuity for selected employees.
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    Payouts by Shift

    To view total payouts done by shift, use the Shifts Summary.

    This report is only available for ShopKeep merchants on select pricing packages.

    1. In BackOffice, click 'Reports' and select 'Shifts Summary'.
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    2. Select a date or date range.

      The Shifts Summary gives an overview of cash flow during each shift. ‘Payouts’ contains total payouts and non-cash gratuity payouts performed at the register.

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