Tips and Gratuity

Gratuity is one way that customers can show appreciation to your staff. Whether it’s a credit card tip entered at the register or written on a receipt, give your customers the power to leave gratuity in a way that works for them. Gratuity reporting helps you track credit card tips in BackOffice to pay them out to employees.

Table of Contents

Enable Gratuity Settings

If your business accepts tips, decide how your customers can tip at the register in BackOffice. If you don’t collect gratuity, disable the feature in your BackOffice Receipt Settings.

  1. Sign into BackOffice as the Business Owner.
  2. Click 'Settings' and select 'Receipts and Tips'.
  3. Click the 'Paper Receipt' tab.
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  4. Scroll down and choose an option for 'Tips and Signature'.

    If set to Tip and signature on paper receipt, cashiers can authorize a customer’s card and enter their tip at a later point. Visit the Tip Later article to learn about this feature.

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    ‘Tip and signature on paper receipt’ is only available on the ShopKeep Register for iOS and only works with Offline Payments disabled.
  5. (Optional) Only for ‘Tip and signature on screen’, configure additional gratuity settings:
    a Check the box to combine the tip and signature screens or uncheck it to keep them separate.
    Note: This feature is only available on the ShopKeep Register for iOS if EMV payments are disabled.
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    b Customize each suggested tip’s value and type (‘Amount’ or ‘Percent’).
    Suggestions appear on the register’s gratuity screen with tips enabled on screen (see step 4).
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  6. (Optional) Only for ‘Tip and signature on paper receipt’, configure additional gratuity settings:
    a Check the box to display tip suggestions on receipts.
    Note: This feature is only available on the ShopKeep Register for iOS v2.36.0 and above. For help updating the app, visit our Introduction to the iPad article.
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    b Customize each suggested tip’s value and type (‘Amount’ or ‘Percent’).
    Suggestions appear on paper receipts with tips enabled on receipts (see step 4).
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  7. Tap 'Save' to confirm.
  8. 'Get Updates' on the ShopKeep register.

    If you receive an error while getting updates, visit our troubleshooting guide for help.

Gratuity at the Register

Learn how to accept gratuities at the register when a customer wants to tip. Depending on the account’s set up, customers can sign and tip on the register’s screen or on a printed receipt. Gratuity must be added manually at the end of a transaction and cannot be added automatically or before payment.

Tip and Signature on Screen

With this method, customers enter gratuity and sign for their transaction directly on the register’s screen. Learn how it works below.

If you have EMV payments enabled or are using the Clover All-in-One Credit Card Reader and Printer, your process will be different than the steps below. Visit one of the following articles for help:

  • ShopKeep and EMV
  • Using the Clover Mini
    1. Tap 'Credit' to tender the sale.
    2. Customer swipes their credit card or taps their Apple Pay device on the reader.
    3. Customer chooses an option for tip and signs the screen with their fingertip.

      Choose a Suggested Tip, enter a Custom Tip, or No Tip.

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    4. Cashier taps 'Charge'.
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      The customer’s gratuity cannot be changed or adjusted after the cashier taps ‘Charge’.
    5. Select an option for receipt and tap 'Done'.
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    6. Tap 'Done' again to finish up.

    Tip and Signature on Paper Receipt

    With this method, customers enter gratuity and sign for their transaction on a receipt that prints to a connected receipt printer. Learn how it works below.

    1. Tap 'Credit' to tender the sale.
    2. Customer swipes their credit card or taps their Apple Pay device on the reader.
    3. A pair of receipts print to the receipt printer. The customer signs and adds tip to the business copy.
    4. Cashier enters the tip from the receipt and taps 'Charge'.

      ‘Adjust Tip Later’ allows the cashier to enter the tip at a later time.

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      The customer’s gratuity cannot be changed or adjusted after the cashier taps ‘Charge’.
    5. Select an option for receipt and tap 'Done'.
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    6. Tap 'Done' again to finish up.

    Performing Gratuity Payouts

    Managers perform gratuity payouts to give cash from the drawer to employees for tips collected during the day. Payouts help keep the cash drawer balanced at the end of the shift.

    1. Sign into ShopKeep as a manager.
    2. Tap 'Pay In / Payout' on the Control Panel.
    3. Choose 'Non-Cash Gratuity'.
    4. Enter the amount to pay out and press 'Continue'.

      The “from 0.00 gratuity total” amount is the total of all gratuity collected for the shift. Payouts do not change this amount.

    5. Add a comment (optional). Tap 'Done' and 'OK' to finish.
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    6. Remove the payout amount from the cash drawer.

    Gratuity Reporting

    View detailed reporting on tips and gratuity totals for the business, total collected by cashier, and total payouts performed at the register.

    Gratuity by Date Range

    The Analytics Dashboard’s Summary View shows total gratuity for a date range. The Summary View also displays other sales data in an easy-to-print format.

    1. In BackOffice, click 'Reports' and select 'Dashboard'.
    2. Select a date range.
    3. Click 'Summary View'.

      The Summary View shows a total of all gratuity collected within the time range selected.

    Gratuity by Cashier

    To view collected gratuity for an individual employee, use the Sales by Employee report.

    1. In BackOffice, click 'Reports' and select 'Employees'.
    2. Select a date or date range.
    3. Click 'Filter', and select employees.

      Click ‘Filter’ again to collapse the window.

    4. The Tips column on the table displays the gratuity for selected employees.
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    Payouts by Shift

    To view total payouts done by shift, use the Shifts Summary.

    1. In BackOffice, click 'Reports' and select 'Shifts Summary'.
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    2. Select a date or date range.

      The Shifts Summary gives information on each shift and includes total payouts performed.

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