Tips and Gratuity

Enable tips and gratuity to allow customers to tip during credit card sales either by entering gratuity on the screen of the register or writing it on a paper receipt. Managers can pay out credit card gratuity to employees directly from the cash drawer and the Business Owner can request adjustments for incorrectly entered tips. Gratuity reporting helps you track tips by date range, by cashier, and total gratuity payouts.

Table of Contents

Enable Gratuity Settings

To allow your business to accept credit card tips, enable gratuity settings and decide how customers will tip at the register: on screen or on paper receipts. Gratuity settings can be configured from BackOffice or from the iOS ShopKeep Register app (v4.0 and above).

  1. Sign into BackOffice or on the iOS ShopKeep Register app as the Business Owner and open receipt settings.

    In BackOffice, click ‘Settings’ and select ‘Receipts and Tips’.
    Don’t see ‘Receipts and Tips’? Visit our troubleshooting guide for help.

    In the iOS ShopKeep Register app (v4.0 and above), tap ‘Receipt and Tip Settings’ on the Main Menu.
    Don’t see ‘Receipt and Tip Settings’? Visit our troubleshooting guide for help.

  2. Select the ‘Tips and Signature’ tab.
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  3. Customize the ‘Signature’ and ‘Tips’ settings as desired.
    • With signature on screen and tips enabled, cashiers can authorize a customer’s card and enter their tip at a later point. Visit the Tip Later article to learn about this feature.
    • If using Offline Payments with signature on paper receipt and tips enabled, update the ShopKeep Register app on iOS to the latest version. Before v3.7.0, this setting was not supported for use with Offline Payments. Learn how to update here.
    • With signature on screen and tips enabled, customers can leave a tip when paying with a ShopKeep gift card. This feature is only available on the ShopKeep Register on The Mini and The Station.
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    Signature | Set how customers sign for credit sales: on the screen of the register or on paper receipts.
    Tips | Toggle to enable or disable the ability to leave gratuity for credit card sales.

  4. (Optional) Only with tips enabled and signature on screen, configure additional gratuity settings:
    a Check the box to combine the tip and signature screens or uncheck it to keep them separate.
    Note: This feature is only available on the ShopKeep Register for iOS if EMV payments are disabled.
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    b Customize each suggested tip’s value and type (‘$’ or ‘%’).
    Suggestions appear on the register’s gratuity screen with tips enabled on screen (see step 4).
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  5. (Optional) Only for ‘Tip and signature on paper receipt’, configure additional gratuity settings:
    a Check the box to display tip suggestions on receipts.
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    b Customize each suggested tip’s value and type (‘Amount’ or ‘Percent’).
    Suggestions appear on paper receipts with tips enabled on receipts (see step 4).
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  6. Tap 'Save' to confirm.
  7. If updating tip settings from BackOffice, go to the register and Get Updates from BackOffice.

    If you receive an error while getting updates, visit our troubleshooting guide for help.

Gratuity at the Register

Learn how to accept tips at the register when a customer wants to leave gratuity on a credit card sale. Depending on the setup of your account, customers will either sign and tip on the register’s screen or on a printed paper receipt.

Gratuity must be added manually at the end of a credit sale and cannot be added automatically or before the sale is tendered.

Tip and Signature on Screen

With this method, customers enter tips and sign for credit sales directly on the register’s screen. Learn how it works below.

If you do not have EMV payments enabled or are using the Clover All-in-One Credit Card Reader and Printer, your process will be different than the steps below. Visit one of the following articles for help:

  • Accepting Credit Cards
  • Using the Clover Mini
    1. Tap 'Credit' to tender the sale.

      If using the ShopKeep Register on The Mini or The Station, tips can also be accepted on gift card transactions by tendering the sale to ‘Gift Card’.

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    2. The customer enters a tip.
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    3. The customer confirms their total and taps 'Charge'.
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      The gratuity cannot be changed or adjusted at the register after the customer taps ‘Charge’. ShopKeep Payments merchants can request adjustments for incorrectly entered tips. Learn more about tip adjustments here.

    4. If prompted, the customer either taps ‘Yes’ to confirm the tip amount or ‘Re-enter Gratuity’ to enter a different amount.

      This warning appears when the gratuity entered is more than 50% of the sale total.

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    5. The customer inserts their card, chip-end first, into the card reader.
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    6. The customer follows the instructions on the reader's screen, removing their card when prompted.
    7. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

    8. Tap 'Done' again to finish up.

    Tip and Signature on Paper Receipt

    With this method, customers enter tips and sign for credit sales on a paper receipt that prints to a connected receipt printer. Learn how it works below.

    1. Tap 'Credit' to tender the sale.
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    2. The customer inserts their card, chip-end first, into the card reader.
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    3. The customer follows the instructions on the card reader, removing their card when prompted.
    4. A pair of receipts print to the receipt printer. The customer signs and adds a tip to the business copy.
    5. The cashier enters the tip from the receipt and taps 'Charge'.
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      The gratuity cannot be changed or adjusted at the register after the cashier taps ‘Charge’. ShopKeep Payments merchants can request adjustments for incorrectly entered tips. Learn more about tip adjustments here.
    6. If prompted, the cashier either taps ‘Yes’ to confirm the tip amount or ‘Re-enter Gratuity’ to enter a different amount.

      This warning appears when the gratuity entered is less than 5% or more than 50% of the sale total.

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    7. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

    8. Tap 'Done' again to finish up.

    Performing Gratuity Payouts

    Managers perform gratuity payouts to give cash from the drawer to employees for credit card tips accrued during the day. Payouts help keep the cash drawer balanced at the end of the register shift.

    1. Sign into ShopKeep as a Register
    2. Tap 'Pay In / Payout' on the Main Menu.
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    3. Select 'Non-Cash Gratuity'.
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    4. Enter the amount to pay out and tap 'Continue'.

      The ‘from x.xx gratuity total’ amount is the total of all tips collected for the shift. Payouts and tip adjustments do not change this amount.

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    5. Add a comment (optional) and tap 'Done', then tap 'OK' to finish.

    6. Tap ‘Open the Cash Drawer’ and remove the payout amount from the drawer.

      Don’t see ‘Open the Cash Drawer’? Tap ‘No Sale’.

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    Request a Tip Adjustment

    If the wrong tip amount is accidentally entered when a sale is closed, merchants processing credit cards with ShopKeep Payments can request the tip be adjusted to the intended amount. Instructions for requesting tip adjustments are available in the iOS ShopKeep Register app.

  • This feature is only available to merchants processing credit cards with ShopKeep Payments and using the ShopKeep Register for iOS v4.3.0 and above.
  • Tip adjustments are not reflected in BackOffice or register reporting. After an adjustment is made, reporting will continue to show the tip amount originally entered at the register.
    1. In the iOS ShopKeep Register app, tap ‘Sales History’ on the Main Menu.

      Don’t see ‘Sales History’? Tap ‘History / Returns’.

    2. Tap the 3 dot menu on a credit sale, then ‘Adjust Tip’.

      This option is only available to ShopKeep Payments merchants using the ShopKeep Register for iOS v4.3 and above.

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    3. Read the instructions for requesting a tip adjustment.
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    4. (Optional) Tap to see what information is required if the signed credit receipt is unavailable.

      Download a copy of the sales receipt from the BackOffice Transactions Report to find the details needed. Read our Transactions Report article to learn more.

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    5. Email tipadjustments@shopkeep.com from the Business Owner email address for your ShopKeep account with the documentation required for the tip adjustment.
    6. Wait for an email from our team within 24 hours confirming the tip adjustment was made.

      Be aware that BackOffice and register reporting will continue to show the tip amount originally entered at the register.

    Gratuity Reporting

    View detailed reporting on the credit card tip and gratuity total for the business, the total collected by cashier, and total payouts performed at the register.

    Gratuity by Date Range

    The Dashboard shows total non-cash gratuity for a selected date range along with an overview of sales activity.

    1. In BackOffice, click 'Reports' and select 'Dashboard'.
    2. Select a date range.

      The ‘Non-Cash Gratuity’ tile shows the total amount of credit card tips collected during the selected date range minus refunded tips.

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    Gratuity by Cashier

    To view non-cash gratuity collected by an individual employee, use the Sales by Employee report.

    This report is only available for ShopKeep merchants on select pricing packages.

    1. In BackOffice, click 'Reports' and select 'Employees'.
    2. Select a date or date range.
    3. Click 'Filter', and select employees.

      Click ‘Filter’ again to collapse the window.

    4. The 'Tips Total' column on the table displays the gratuity for selected employees.
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    Payouts by Shift

    To view total payouts done by shift, use the Shifts Summary.

    This report is only available for ShopKeep merchants on select pricing packages.

    1. In BackOffice, click 'Reports' and select 'Shifts Summary'.
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    2. Select a date or date range.

      The Shifts Summary gives an overview of cash flow during each shift. ‘Payouts’ contains total payouts and non-cash gratuity payouts performed at the register.

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