Tips and Gratuity

Tips and gratuities are important forms of appreciation customers can leave for your staff. Whether it’s a credit card tip amount selected at the register or gratuity left on a paper receipt, give your customers the power to choose the gratuity that works for them. ShopKeep reporting helps you keep track of collected credit card tips, making it easy for you to pay them out to your employees.

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Enable Gratuity Settings

If your business accepts tips, decide how your customers can tip at the register in BackOffice. If you don’t collect gratuity, disable the feature in your BackOffice Receipt Settings.

  1. Sign into BackOffice as the Business Owner.
  2. Click 'Settings' and select 'Receipts'.
  3. Click the 'Paper Receipt' tab.
  4. Scroll down and choose an option for 'Tips and Signature'.
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  5. (optional) For 'Tip and signature on screen', configure additional settings:

    Combine the tip and signature screens into one or keep them separate.

    Customize the suggested tips a customer sees. Choose amount or percent and specify how much.

  6. Tap 'Save' to confirm.
  7. 'Get Updates' on the iPad register.

Gratuity at the Register

Learn how to accept gratuities at the register when a customer wants to tip. Depending on the account’s set up, customers can sign and tip on the iPad screen or on a printed receipt.

Tip and Signature on Screen

With this method, customers enter gratuity and sign for their transaction directly on the iPad’s screen. Learn how it works below.

If you have EMV payments enabled, your process will look different than the steps below. Visit the ShopKeep and EMV article for a complete walkthrough.

  1. Tap 'Credit' to tender the sale.
  2. Customer swipes their credit card or taps their Apple Pay device on the reader.
  3. Customer chooses an option for tip and signs the screen with their fingertip.

    Choose a Suggested Tip, enter a Custom Tip, or No Tip.

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  4. Cashier taps 'Charge'.
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  5. Select an option for receipt and tap 'Done'.
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  6. Tap 'Done' again to finish up.

Tip and Signature on Paper Receipt

With this method, customers enter gratuity and sign for their transaction on a receipt that prints to a connected receipt printer. Learn how it works below.

  1. Tap 'Credit' to tender the sale.
  2. Customer swipes their credit card or taps their Apple Pay device on the reader.
  3. A pair of receipts print to the receipt printer. The customer signs and adds tip to the business copy.
  4. Cashier enters the tip from the receipt and taps 'Charge'.

    Adjust Tip Later‘ allows the cashier to enter the tip at a later time.

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  5. Select an option for receipt and tap 'Done'.
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  6. Tap 'Done' again to finish up.

Performing Gratuity Payouts

Managers perform gratuity payouts to give cash from the drawer to employees for tips collected during the day. Payouts help keep the cash drawer balanced at the end of the shift.

  1. Sign into ShopKeep as a manager.
  2. Tap 'Pay In / Payout' on the Control Panel.
  3. Choose 'Non-Cash Gratuity'.
  4. Enter the amount to pay out and press 'Continue'.

    The “from 0.00 gratuity total” amount is the total of all gratuity collected for the shift. Payouts do not change this amount.

  5. Add a comment (optional). Tap 'Done' and 'OK' to finish.
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  6. Remove the payout amount from the cash drawer.

Gratuity Reporting

View detailed reporting on tips and gratuity totals for the business, total collected by cashier, and total payouts performed at the register.

Gratuity by Date Range

The Analytics Dashboard’s Summary View shows total gratuity for a date range. The Summary View also displays other sales data in an easy-to-print format.

  1. In BackOffice, click 'Analytics' and select 'Analytics Dashboard'.
  2. Select a date range.
  3. Click 'Summary View'.

The Summary View shows a total of all gratuity collected within the time range selected.

Gratuity by Cashier

To view collected gratuity for an individual cashier, use the Transactions Table.

  1. In BackOffice, click 'Analytics' and select 'Transactions'.
  2. Select a date or date range.
  3. Search for and select an employee to filter their transactions.
  4. Click 'Export Transactions' and download the report from the Export Center.
  5. Open the export in spreadsheet software.

    The Tips column shows gratuity for each of the employee’s transactions.

Payouts by Shift

To view total payouts done by shift, use the Shifts Summary.

  1. In BackOffice, click 'Analytics' and select 'Shifts Summary'.
  2. Select a date or date range.

The Shifts Summary gives information on each shift and includes total payouts performed.

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