COVID-19 Service Updates

LAST UPDATED APRIL 9, 2020.
We’ve made important changes to our service to help your business during COVID-19.
There’s a lot of uncertainty right now, but our commitment to helping our customers in any way that we can remains the same. The health, safety, and well-being of you and your customers are our top priority. That’s why we’ve made the changes outlined below.

Table of Contents

Service Updates Overview

  • You can now use ShopKeep Payments to take credit and debit card payments in your online store.
  • We’ve made it easier to upgrade your eCommerce store.
  • We’re running special offers on retail checkout screen guards and NFC-enabled contactless credit card readers, available from our online store.

    • Suggested ShopKeep Features

    Accept Payments Online and In-Store With ShopKeep Payments

    No need to use a different company for online and in-store payments — ShopKeep Payments does it all. Complete our quick setup to start accepting all major credit and debit cards at your online checkout.
    Learn How to Set Up ShopKeep Payments Online

    Upgrade Your eCommerce Store in BackOffice

    We’ve made it easier to add premium features like gift cards, discount codes, and more to your online store. Sign in to BackOffice and visit your eCommerce dashboard to upgrade to our Professional or Unlimited plans.
    Learn How to Upgrade Your eCommerce Store

    Send Invoices Online

    Our invoicing feature can help your business take contactless payments during the COVID-19 pandemic. Once enabled, you’ll be able to send invoices directly to customers, which they can pay safely and securely online.
    Learn How to Set Up Online Invoices

    Protect Your Community With Screens and Contactless Payments

    Protect the health of your employees and customers at checkout with a retail Guardiant Screen. Employees can scan items and complete transactions safely from behind the see-through screen, reducing common physical contact. The screens are available at their wholesale prices.
    Learn More About Guardiant Screens
    Encourage customers to pay with contactless credit cards like Apple Pay whenever possible. Can’t accept contactless payments with your current credit card reader? Order an NFC-enabled Credit Card Reader and take 25% off with code CONTACTLESS.
    Learn More About Contactless Credit Card Readers

    Edit Your Signature Limit for Credit Card Payments

    Credit card companies no longer require payment signatures for EMV transactions. To help reduce the spread of COVID-19, you can raise your signature requirement for transactions where a signature is needed to limit the number of customers who touch the register
    Learn How to Adjust Your Signature Threshold Settings

    Start Selling Online With ShopKeep

    As social distancing becomes more of a requirement than a suggestion, your customers may not be able to visit your store or restaurant like they normally would. You can keep your communities safe and still let them shop by taking your business online with eCommerce and Online Ordering.
    For Retailers:
    It only takes minutes to set up a fully functioning online store within ShopKeep. Your existing inventory syncs to your website for fast and easy setup. Customize your site’s name, look and feel, as well as payment and shipping options right from BackOffice.
    Learn How to Set Up Your Online Store

    For Restaurants:

    Turn on Online Ordering in BackOffice to allow customers to place orders for pickup or delivery. We’ve also included features like:

  • Scheduled Pickup: Your customers can choose exactly when they’d like to get their order.
  • Customized Email Notifications: Make your email notifications match your look and feel.
  • Staff Notes: Add special notes or instructions to orders that only your staff can see.
  • Discounts and Gift Cards: Create offers to encourage your customers to keep supporting you.

    • These are must-have features for restaurants, bars, and cafes in areas with mandated closures.
    Learn How to Set Up Online Ordering

    COVID-19 Resources

    Health and Safety Resources for Small Businesses

    Additional COVID-19 Information and Resources