Clover Go
Bluetooth Credit Card Reader Setup

The Clover Go Bluetooth Credit Card Reader connects wirelessly to the ShopKeep Register for iOS to process EMV, swiped, and contactless credit payments. With its small size and rechargeable battery, the Go is the perfect portable credit card reader to go wherever the register is needed.

IMPORTANT
The Clover Go is currently available to eligible merchants processing credit cards with ShopKeep Payments.

Table of Contents

In the Box

The Clover Go Bluetooth Credit Card Reader ships with the parts listed below.

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  • Clover Go Bluetooth Credit Card Reader
  • Micro USB Charging Cable
  • Clover Go Stand (ships in a separate box)
  • Charge the Reader

    The Clover Go operates on battery power and needs to be charged to function. Plug the Go in to charge before using it the first time and whenever its battery is running low.

    1. Plug the included micro USB cable into the charging port on the Clover Go.
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    2. Plug the other end of the USB cable into a wall charger (sold separately) or computer USB port.
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    3. If using a wall charger, plug it into a power outlet.
    4. Wait for the blue status light on the Go to turn on.
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    5. If setting up for the first time, charge the Go until its battery light turns solid red (fully charged).

      This will take 1 – 2 hours. A fully charged battery can last for up to 160 transactions.

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    Connect to ShopKeep

    With the Clover Go charged, open the ShopKeep Register app to connect and finish setting up the reader.

    Before following the steps below, make sure Bluetooth is enabled in the Settings app.

    1. Make sure the Clover Go is powered on. The blue status light will blink if on.

      If the Go is not on, hold the power button for 5 seconds until you see the blue light. If the Go will not power on, visit our troubleshooting guide for help.

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    2. In ShopKeep, open the Main Menu and tap ‘Get Updates from BackOffice’, then ‘Get Updates’.
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    3. Tap ‘Integrated Hardware’.

      Don’t see ‘Integrated Hardware’? Tap ‘Hardware Setup’.

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    4. Select ‘Card Readers’.
    5. Tap ‘Clover Go Device’ to connect.

      Don’t see the Go? Visit our troubleshooting guide for help.

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    6. Tap ‘Pair’ to confirm.
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    7. In ShopKeep, wait for a check to appear.

      The Clover Go is now ready to process credit cards in ShopKeep.

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    Accepting Credit Cards

    The Clover Go supports multiple types of credit payments. Follow the steps below to learn the basics of accepting EMV chip cards, swiped credit cards, and contactless payments.

  • For a full walkthrough of a credit sale, visit the Accepting Credit Cards article. Running into issues while processing payments? Visit our troubleshooting guide for help.
  • The Clover Go does not support swiping ShopKeep Gift Cards or accepting tips on paper receipts. Learn to process gift cards while using the Go here and learn how to update tip settings in our Tips and Gratuity article.
  • EMV

    If a customer has a card with a chip in it, run an EMV transaction.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. Insert the card into the top of the Go (chip end first with the chip facing the back of the reader).

      Steps 1 and 2 are interchangeable. Customers can insert their card before or after the sale is tendered.

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    3. When prompted in ShopKeep, remove the card.
    4. Continue closing the sale.

    Swipe

    When a customer has a card with only a magnetic stripe or if you are not set up to accept EMV, process a swiped credit card sale.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. With the card stripe facing forward, slide the card from left to right through the top slot on the Go.
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    3. Wait for payment to be approved and continue closing the sale.

    Contactless

    For customers who wish to use a contactless payment method, the Clover Go supports Apple Pay, contactless credit cards, and other types of NFC payments.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. Customer holds their card or device near the contactless symbol on the Go.
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    3. Cashier waits for payment to be approved and continues closing the sale.

    Turn the Reader Off and On

    Turn the Clover Go off to conserve battery power when it will not be used for an extended period of time. When the reader is needed again, turn it back on.

    1. Unplug the Clover Go from power, if connected.
    2. To turn the Go off, hold the power button for 5 seconds until the blue status light turns off.
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    3. To turn the Go on, hold the power button until the blue status light turns on.

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