Item Shortcuts

Shortcuts are the collection of item buttons that make up the register layout where cashiers tap to ring up inventory items at the register. Customize the item shortcuts in BackOffice by adding shortcuts for items, moving and removing shortcuts, changing shortcut colors and text, and creating, renaming, and deleting item shortcut pages.

Table of Contents

Add Shortcuts

The drag-and-drop interface makes adding and arranging shortcuts on the item shortcuts setup page in BackOffice quick and easy. Business Owners and BackOffice Managers also have the ability to create item shortcuts from the iOS ShopKeep Register app (must be on iOS v4.0 and above).

  1. In BackOffice, click 'Items' and select 'Item Shortcuts'.
    • In the iOS ShopKeep Register app, select ‘Edit Shortcuts’ from the Main Menu navigation.
    BackOffice

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    iOS Shopkeep Register App

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  2. Find an item by typing its name in the search box or scrolling through the list.
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  3. If the layout has multiple pages, first select a page to add the shortcut to.
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  4. Drag an item from the list to a position on the shortcuts layout panel.

    If an item is made inactive after being added to the shortcuts layout panel, its shortcut will remain on the BackOffice item shortcuts setup page until manually removed.

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  5. (Optional) Repeat steps 2 - 4 to add shortcuts for additional items to the shortcuts panel.
  6. At the register, tap 'Get Updates from BackOffice' then 'Get Updates' to sync if the changes were made in BackOffice. Changes made at the register automatically update.

If you have questions about adding shortcuts to the shortcuts panel, visit our Setup FAQ for answers.

Move & Remove Shortcuts

Move shortcuts on the item shortcuts setup page to change their position on the sale screen at the register. Remove shortcuts to prevent them from appearing on the layout at the register.

*Removing shortcuts from the shortcuts panel does not stop items from being sold at the register as items can be rung up by searching or scanning barcodes.

Move Shortcuts

  1. To move a shortcut to a new position on the same page, drag the shortcut across the shortcuts panel.
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  2. To move a shortcut to a different page, drag the shortcut from the panel and hold it over the tab of the page it is to be moved to. The new page will open and the shortcut can be placed.


  3. (Optional) Repeat steps 1 - 2 to move additional shortcuts around the shortcuts panel.
  4. At the register, tap 'Get Updates from BackOffice' then 'Get Updates' to sync if the changes were made in BackOffice. Changes made at the register automatically update.

Remove Shortcuts

  1. Drag a shortcut up to the list to stop it from appearing on the shortcuts panel.
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  2. (Optional) Repeat step 1 to remove additional shortcuts from appearing on the shortcuts panel.
  3. At the register, tap 'Get Updates from BackOffice' then 'Get Updates' to sync if the changes were made in BackOffice. Changes made at the register automatically update.

Manage Pages

Create additional pages to make room for more shortcuts or to separate shortcuts into specific groups of your choosing. Change the order in which pages appear, rename pages, and delete pages to further organize the item shortcuts.

  1. Click the '+' to add a new page.
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  2. Click the new page name to edit it.
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  3. Enter a name for the new page.

    The name saves automatically after navigating away from the text field.

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  4. (Optional) Drag a page to change the order in which it appears.
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  5. To rename a page, follow steps a - c below.
    a Select a page to rename.
    b Click to edit the page name.
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    c Enter a new name for the page.
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  6. To delete a page, click the 'X' next to its name and 'Continue' to confirm.

    Deleting a page will automatically remove shortcuts from the shortcuts panel, returning those items to the list.

  7. (Optional) Repeat steps 1 - 6 to add, rename, and delete additional pages.
  8. At the register, tap 'Get Updates from the Backoffice' then 'Get Updates' to sync if the changes were made in BackOffice. Changes at the register sync automatically.

Shortcut Customization

Change shortcut colors or labels to customize how shortcuts appear on the sale screen at the register for added visibility and extra flair.

  1. Click a shortcut on the layout.
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  2. (Optional) Select a shortcut color.
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  3. (Optional) Enter text in the 'Customized Button Name' to relabel the shortcut.

    This text appears ONLY on the item shortcut panel, NOT in BackOffice reporting, on kitchen tickets, or on receipts.

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  4. (Optional) Repeat steps 1 - 3 to customize additional shortcuts.
  5. At the register, tap 'Get Updates from BackOffice' then 'Get Updates' to sync if the changes were made in BackOffice. Changes made at the register sync automatically.

At the Register

After setting up or modifying item shortcuts in BackOffice, update the register to apply the changes. When setting up or modifying item shortcuts on the iOS Shopkeep Register App updates occur automatically when navigating away from ‘Item Shortcuts’.

  1. Sign into the register as a manager.
  2. Open a new register shift or tap 'Get Updates from BackOffice' then 'Get Updates' from the Main Menu.
    The changes made in BackOffice are applied to the register’s sale screen.
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    Navigate item shortcuts by:

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