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Item Shortcuts
Shortcuts are the collection of item buttons that make up the register layout where cashiers tap to ring up inventory items at the register. Customize the item shortcuts in BackOffice by adding shortcuts for items, moving and removing shortcuts, changing shortcut colors and text, and creating, renaming, and deleting item shortcut pages.
The drag-and-drop interface makes adding and arranging shortcuts on the item shortcuts setup page in BackOffice quick and easy. Business Owners and BackOffice Managers also have the ability to create item shortcuts from the iOS ShopKeep Register app (must be on iOS v4.0 and above).
In BackOffice, click 'Items' and select 'Item Shortcuts'.
In the iOS ShopKeep Register app, select ‘Edit Shortcuts’ from the Main Menu navigation.
If the layout has multiple pages, first select a page to add the shortcut to.
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Drag an item from the list to a position on the shortcuts layout panel.
If an item is made inactive after being added to the shortcuts layout panel, its shortcut will remain on the BackOffice item shortcuts setup page until manually removed.
If you have questions about adding shortcuts to the shortcuts panel, visit our Setup FAQ for answers.
Move & Remove Shortcuts
Move shortcuts on the item shortcuts setup page to change their position on the sale screen at the register. Remove shortcuts to prevent them from appearing on the layout at the register.
*Removing shortcuts from the shortcuts panel does not stop items from being sold at the register as items can be rung up by searching or scanning barcodes.
Move Shortcuts
To move a shortcut to a new position on the same page, drag the shortcut across the shortcuts panel.
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To move a shortcut to a different page, drag the shortcut from the panel and hold it over the tab of the page it is to be moved to. The new page will open and the shortcut can be placed.
Create additional pages to make room for more shortcuts or to separate shortcuts into specific groups of your choosing. Change the order in which pages appear, rename pages, and delete pages to further organize the item shortcuts.
Businesses with multiple linked locations can automatically copy, or apply, the item shortcuts layout from one location to the others. The copied layout will replace the existing shortcuts layout in all linked locations.
This feature is available for merchants with linked locations and is only visible to the Business Owner in BackOffice.
Make sure items on the layout of the current store exist in each linked location.
Items missing from inventory in other locations will not be added to the layouts of those stores. For help identifying missing items, visit our troubleshooting guide.
From the BackOffice item shortcuts setup page, click ‘Apply to linked locations’.
This will overwrite the existing layout in all linked locations with the layout from the current store.
Review the message box and click ‘Apply’ to confirm.
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Switch to another location and visit the ‘Item Shortcuts’ page to check the status of the layout being copied to that location.
Once finished copying to this location, the ‘Work in progress’ notification will disappear. If necessary, switch to other linked locations to see the progress there as well.
After setting up or modifying item shortcuts in BackOffice, update the register to apply the changes. When setting up or modifying item shortcuts on the iOS Shopkeep Register App updates occur automatically when navigating away from ‘Item Shortcuts’.
The changes made in BackOffice are applied to the register’s sale screen.