Multi-Store Management

From BackOffice to ShopKeep Pocket, learn how to log in, link existing stores together, add new locations, and easily manage all locations with a single BackOffice login.

Stores, including terminated ones, cannot be unlinked or deleted after they are linked together.

Table of Contents

BackOffice

BackOffice is where the Business Owner and staff manage the business and view reporting. Learn to log in, link existing stores together, add new locations, and quickly switch between linked locations.

Log In

Log in to BackOffice the same way for any of your ShopKeep stores. If you have any questions about logging in, visit our BackOffice FAQ page.

  1. Visit www.shopkeepapp.com.
  2. Enter your store name and login details.

    Log in as the Business Owner to use multi-location features. The Business Owner login is the email used to create the store. Logins set up after the store was created are BackOffice Managers.

  3. Click 'Log in'.
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If you have problems logging in, visit our Login, Access, & Billing Troubleshooting guide for help.

Businesses with multiple storefronts often have a separate ShopKeep store for each location. Link existing stores together so the Business Owner can switch between any BackOffice and view multi-location reporting.

Note that stores, including terminated ones, cannot be unlinked or deleted after they are linked together.

  1. Log in to BackOffice with the Business Owner login you want as the master login for all linked stores.

    This is the only login that can switch between linked locations. This Business Owner will apply to all linked locations. Visit the Manage Billing article to update Business Owner details.

  2. Click 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Link Stores'.
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  4. Enter the store name and Business Owner login for another store, then select 'Link These Stores'.

    If you get an error while linking, visit our BackOffice Settings Troubleshooting guide for help.

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  5. Tap 'Done'.

    Or use ‘Link another Store’ to link additional stores.

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Back on the Locations page, you can see all currently linked stores.

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With the stores linked together, visit the Sales by Location report to view and compare each location’s performance using a single BackOffice report.

Create Nicknames

Add nicknames to your locations so you can more easily identify each store. A nickname takes the place of the store name on the drop-down menu for switching between stores.

  1. Click 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  2. Choose a store from the list.
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  3. Enter a location nickname.
  4. Click 'Save' to confirm.

Switch Between Locations

Once logged in to BackOffice, the Business Owner who linked stores together can switch between them without logging out.

This feature is only available to the Business Owner login that originally linked stores. Other BackOffice users must continue to log out of one store and manually log into another.

  1. Click the drop-down and select another location.

    BackOffice loads the Bird’s Eye View for the selected location.

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  2. (Optional) Repeat step 1 to view another location or to return to the initial one.

Add a New Location

Opening a new store? Follow the steps below to create a new ShopKeep store which will be linked with your existing locations.

Adding a new location automatically links a new store to your existing store and allows the Business Owner to view each BackOffice with the same login. Note that linked stores cannot be unlinked.

  1. Log in to the BackOffice of your existing store as the Business Owner.
  2. Click 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Add New'.
  4. Enter a store name for the location and click 'Create'.
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  5. Click 'Go to the New Store'.
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  6. Enter details about the new location and click 'Continue'.
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  7. Click 'Go to BackOffice' to visit the new location's BackOffice.
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  8. Use our New Store Setup guide to finish setting up the new location.

    This guide covers how to copy your inventory and customers to the new location and provides a checklist of settings to configure.

ShopKeep Pocket

Keep tabs on your sales data from ShopKeep.com, Inc.’s BackOffice servers while on the go with ShopKeep Pocket for iOS & Android. Add each of your stores to the app and navigate between them with just a few taps.

Add Your First Location

After downloading ShopKeep Pocket, use your BackOffice login to link Pocket to your store account on ShopKeep.com, Inc.’s BackOffice servers.

  1. Tap 'Get Started'.
  2. Enter your store name, username/email, and password.

    Store name | ShopKeep account name, all lowercase with no spaces.
    Username/email | The username or email used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers. For the Business Owner, this is the email originally used to create the location. BackOffice Managers must use their assigned login for the location.
    Password | The case sensitive password used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers.

  3. Tap 'Sign in'.
  4. If signing in as the Business Owner, Pocket automatically adds all linked locations. Tap 'Continue'.

    If signing in as a BackOffice Manager, you must add other locations individually.

If you have problems signing in, visit our ShopKeep Pocket Troubleshooting guide for help.

Add Additional Locations

If some locations are not linked or you did not sign in as the Business Owner, you can still add additional locations to Pocket to start tracking their sales data.

  1. Tap the name of the current location.
  2. Tap 'Add a new location'.
  3. Enter the store name, username/email, and password, then tap 'Add a new location'.
  4. Tap 'Done'.

Switch Between Pocket Locations

Quickly toggle from one location to another to view sales data from your store accounts on ShopKeep.com, Inc.’s BackOffice servers.

  1. Tap the location name.
  2. Select a location to view and tap 'Done'.

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