Multi-Store Management

From BackOffice to ShopKeep Pocket, learn how to log in, link multiple locations together, and easily manage all your stores with a single BackOffice login.

Table of Contents

Adding a new location automatically connects a new store to your existing store and allows the Business Owner to view each BackOffice with the same login. Linked stores/locations cannot be deleted or unlinked after being created and linked.

BackOffice

BackOffice is where the Business Owner and staff manage the business and view reports. Learn to log in, link multiple stores together, and quickly switch between linked stores.

Log In

Log in to BackOffice the same way for any of your ShopKeep stores. If you have any questions about logging in, visit our BackOffice FAQ page.

  1. Visit www.shopkeepapp.com.
  2. Enter your store name and login details.

    Log in as the Business Owner to use multi-store features. The Business Owner login is the email used to create the store. Logins set up after the store was created are BackOffice Managers.

  3. Tap 'Log in'.

If you have problems logging in, visit our Login, Access, & Billing Troubleshooting guide for help.

Businesses with multiple storefronts often have a separate ShopKeep store for each location. Link existing stores together so the Business Owner can switch between any BackOffice.

Note that stores, including terminated locations, cannot be unlinked or deleted after they are linked.

  1. Log in to BackOffice with the Business Owner login you want as the master login for all linked stores.

    This is the only login that can switch between linked stores. This Business Owner will apply to all linked locations. Visit the Manage Billing article to update Business Owner details.

  2. Tap 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Link Stores'.
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  4. Enter the store name and Business Owner login for another store and select 'Link These Stores'.

    If you get an error while linking, visit our BackOffice Settings Troubleshooting guide for help.

  5. Tap 'Done'.

    Or use ‘Link another Store’ to link additional stores.

Back on the Locations page, you can see all locations that are linked together.

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With the stores linked together, visit the Sales by Location report to compare each store’s performance from a single BackOffice report.

Create Nicknames

Add nicknames to your locations so you can more easily identify each store. A nickname takes the place of the store name on the drop-down menu for switching between stores.

  1. Click 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  2. Click the location you'd like to create a nickname for.
  3. Enter a location nickname in the field.
  4. Click 'Save' to confirm.

Switch Between Locations

Once logged in to BackOffice, the Business Owner who linked stores together can switch between them without logging out.

This feature is only available to the Business Owner login that originally linked stores. Other BackOffice users must continue to log out of one store and manually log into another.

  1. Tap the store name and select another store.
  2. BackOffice loads the Bird's Eye View for the selected store.
  3. (Optional) Repeat step 1 to view another store or to return to the initial store.

Add a New Location

Opening a new location? Follow the steps to set up the BackOffice.

Adding a new location automatically links a new store to your existing store and allows the Business Owner to view each BackOffice with the same login. Note that linked stores cannot be unlinked.

  1. Log in to the BackOffice of your existing store as the Business Owner.
  2. Tap 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Add New'.
  4. Enter a name for the location and click 'Create'.
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  5. Click 'Go to the New Store'.
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  6. Enter details about the new location and click 'Continue'.

    Enter a location nickname when setting up your store to easily distinguish between all your different locations.

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  7. Click 'Go to BackOffice' to set up the location and follow our New Store Setup guide to complete setup.
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ShopKeep Pocket

Keep tabs on your sales data from ShopKeep’s BackOffice servers while on the go with ShopKeep Pocket for iOS & Android. Add each of your stores to the app and navigate between them with just a few taps.

Add Your First Location

After opening ShopKeep Pocket for the first time, use your BackOffice login to link your device to your store account on ShopKeep.com, Inc.’s BackOffice servers.

  1. Enter your store name, username/email, and password.

    Store name | Your account name, all lowercase with no spaces.
    Username/email | For Business Owners, this is the email originally used to create the location. BackOffice Managers must use their assigned login for the location.
    Password | The case sensitive password you use to log in to BackOffice.

  2. Tap 'Sign in'.

If you have problems adding a store, visit our ShopKeep Pocket Troubleshooting guide for help.

Add Other Locations

If you have multiple stores, add the additional locations to ShopKeep Pocket to start tracking their sales data from ShopKeep’s BackOffice servers.

  1. Tap the name of your current location.
  2. Tap 'Add a new location'.
  3. Enter your store name, username/email, and password, then tap 'Add a new location'.
  4. Tap 'Done'.

Switch Between Locations

Quickly toggle from one location to another to view data for each of your stores in Pocket.

  1. Tap the location name.
  2. Select a location to view and tap 'Done'.

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