Multi-Store Management

From BackOffice to ShopKeep Pocket, learn how to log in, link multiple locations together, and easily manage all your stores with a single BackOffice login.

Table of Contents

BackOffice

BackOffice is where the Business Owner and staff manage the business and view reports. Learn to log in, link multiple stores together, and quickly switch between linked stores.

Log In

Log in to BackOffice the same way for any of your ShopKeep stores. If you have any questions about logging in, visit our BackOffice FAQ page.

  1. Visit www.shopkeepapp.com.
  2. Enter your store name and login details.

    Log in as the Business Owner to use multi-store features. The Business Owner login is the email used to create the store. Logins set up after the store was created are BackOffice Managers.

  3. Tap 'Log in'.

If you have problems logging in, visit our Login, Access, & Billing Troubleshooting guide for help.

Businesses with multiple storefronts often have a separate ShopKeep store for each location. Link existing stores together so the Business Owner can switch between any BackOffice.

Note that stores, including terminated locations, cannot be unlinked or deleted after they are linked.

  1. Log in to BackOffice with the Business Owner login you want as the master login for all linked stores.

    This is the only login that can switch between linked stores. This Business Owner will apply to all linked locations. Visit the Manage Billing article to update Business Owner details.

  2. Tap 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Link Stores'.
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  4. Enter the store name and Business Owner login for another store and select 'Link These Stores'.

    If you get an error while linking, visit our BackOffice Settings Troubleshooting guide for help.

  5. Tap 'Done'.

    Or use ‘Link another Store’ to link additional stores.

Back on the Locations page, you can see all locations that are linked together.

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With the stores linked together, visit the Sales by Location report to compare each store’s performance from a single BackOffice report.

Create Nicknames

Add nicknames to your locations so you can more easily identify each store. A nickname takes the place of the store name on the drop-down menu for switching between stores.

  1. Click 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  2. Click the location you'd like to create a nickname for.
  3. Enter a location nickname in the field.
  4. Click 'Save' to confirm.

Switch Between Stores

Once logged in to BackOffice, the Business Owner who linked stores together can switch between them without logging out.

This feature is only available to the Business Owner login that originally linked stores. Other BackOffice users must continue to log out of one store and manually log into another.

  1. Tap the store name and select another store.
  2. BackOffice loads the Bird's Eye View for the selected store.
  3. (optional) Repeat step 1 to view another store or to return to the initial store.

Add a New Store

Opening a new location? Follow the steps to set up the BackOffice.

Adding a new store automatically links it to your existing store and allows the Business Owner to view each BackOffice with the same login. Note that linked stores cannot be unlinked.

  1. Log in to the BackOffice of your existing store as the Business Owner.
  2. Tap 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Add New'.
  4. Enter a name for the location and click 'Create'.
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  5. Click 'Go to the New Store'.
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  6. Enter details about the new location and click 'Continue'.

    Enter a location nickname when setting up your store to easily distinguish between all your different locations.

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  7. Click 'Go to BackOffice' to set up the location and follow our New Store Setup guide to complete setup.
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ShopKeep Pocket

Keep tabs on sales while on the go with ShopKeep Pocket. Add each of your stores and navigate between them with just a few taps.

The following sections cover ShopKeep Pocket for iOS. If you are using the Android version, visit our ShopKeep Pocket for Android article.

Add Your First Store

After downloading Pocket, add a store to start using it.

  1. Tap 'Add Your First Store'.
  2. Enter that store's login information and tap 'Verify & Save'.

    Business Owners must use the email and password originally used to create that store.
    BackOffice Managers must use their assigned login for that location.

  3. Choose a background (optional) and tap 'Done'.

If you have problems adding a store, visit our ShopKeep Pocket Troubleshooting guide for help.

Add Other Stores

ShopKeep Pocket can support more than just one store. Add other ShopKeep stores to view data from them as well.

  1. Tap the gear and select 'Edit store list'.
  2. Tap the + button.
  3. Enter the store's login information and tap 'Verify & Save'.

    Business Owners must use the email and password originally used to create that store.
    BackOffice Managers must use their assigned login for that location.

  4. Choose a background (optional) and tap 'Done'.
  5. Repeat steps 1 - 4 for additional locations.

Switch Stores

Quickly toggle from one store to another to check the sales figures for each.

  1. Tap the store name and choose a store from the list to view.
  2. Pocket loads either the 'Today' or 'Yesterday' view for the selected store.

    Sales not refreshing? Visit our ShopKeep Pocket Troubleshooting guide for help.

  3. (optional) Repeat step 1 to view another store or to return to the initial store.