ShopKeep App Settings Troubleshooting

Here we’ll look at some common issues related to ShopKeep settings located on the iPad.

Table of Contents

The customer list pops up on its own when I tender a sale.

The customer list shows up to remind the cashier to tag a customer to the sale and email their receipt. Disable “Always email receipt” to turn off this feature.

  1. Open ShopKeep Settings on the register.
  2. Toggle off 'Always email receipt'.

The register automatically prints a receipt for every transaction.

Disable “Always print receipt” to turn off automatic receipt printing. Cashiers can still manually print receipts for transactions that need them.

  1. Open ShopKeep settings on the register.
  2. Toggle off 'Always print receipt'.

How can I stop the customer list from showing full names & emails?

Turn on “Mask customer name and email” to hide customer last names and parts of their email addresses.

  1. Open ShopKeep settings on the register.
  2. Toggle on 'Mask customer name and email'.

Why am I being automatically signed out of the iPad register?

If the register signs out after each sale, disable transaction Auto Signout in BackOffice. Otherwise, follow these steps on the iPad to turn off timed Auto Signout.

  1. Open ShopKeep settings on the register.
  2. Toggle off 'Auto Sign Out User'.

Some of my credit sales do not ask for a customer signature.

A signature threshold prevents sales under a certain amount from requiring a signature. Change or remove this restriction in ShopKeep’s settings.

  1. Open ShopKeep settings on the register.
  2. Tap 'Card signature threshold'.
  3. Select a value between 0 and 25 for the threshold.

    Any transaction above this amount will need a customer signature.


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