Receive & Adjust Inventory

Learn how to receive and adjust inventory items with ease. Adjusted inventory is tracked in the BackOffice, so you know what happened and when. Receiving items is a simple way to add units into inventory and update the cost simultaneously.

Table of Contents

Receive Inventory

Receive Inventory allows merchants to replenish stock from their reorders and also update item cost.

Check out our Receive Inventory video below:

Receive Inventory

  1. In BackOffice, choose 'Items' from the sidebar & select 'Receive Inventory'.
  2. Search by item name or UPC and select the item you’re receiving.

    Only active items with Inventory Method set to tracked can be received.

  3. Enter the number of Units Received and the Total Line Cost.

    The new cost is automatically updated as a weighted average.

    Total Line Cost = Number of Units Received x Cost of Each Unit

    New Cost = (Value of Current Item Inventory + Value of New Received Item Inventory) / Total Item Inventory Quantity after Receiving

    Click to Enlarge
  4. Click 'Save' to return to the Item list and see the updated information.

    In this example, the item costs $.40 per unit, instead of $.25; so ShopKeep updates with a new weighted average cost.

    Click to Enlarge
  5. In the ShopKeep app, tap 'Get Updates' to sync the item's new cost with the register.

You may select multiple inventory items before clicking Save. However, you cannot have more than one of the same item on the list, as duplicates will only save the first item line.

ShopKeep defaults to calculating Cost based on a weighted average. If you do not want to use average weighted cost, follow the steps here to disable the feature.

Adjust Inventory

Adjust Inventory allows merchants to quickly add to, remove from, or replace the current quantity on hand for individual inventory items; there are two different ways of doing this.

Check out our Adjust Inventory video below:

Adjust Inventory

Using Adjust Inventory

Adjust Inventory is helpful for adjusting the quantities of several items without having to navigate away from a single page.

  1. In BackOffice, choose 'Items' & select 'Adjust Inventory'.
  2. Search by item name or UPC and click the item you’re adjusting.

    Only active items with Inventory Method set to tracked can be adjusted.

  3. Enter a number.
    Click to Enlarge
  4. Select either 'Add to Count' or 'Replace Count'.
    Click to Enlarge

From the Items List

Adjust items from the Items List if you also want to log a reason for the adjustment.

  1. In BackOffice, choose 'Items' & select 'Items List'.
  2. Search for and click on an item.
    Click to Enlarge
  3. Choose 'Adjust'.
    Click to Enlarge
  4. Choose to 'Add' or 'Remove items from inventory' and select a quantity.
    Click to Enlarge
  5. Enter a reason for the adjustment. This field is required.
    Click to Enlarge
  6. Click 'Update'.

Inventory Adjustment History

Check out when inventory adjustments are made in BackOffice using the Inventory Adjustment History report.

This is only for adjusted inventory. Currently, there is no report for received inventory.

  1. In BackOffice, choose 'Analytics' from the sidebar.
  2. Under 'Inventory', select 'Adjustment History'.
  3. Select a predefined or custom date range for the report. Then, click 'Retrieve'.
    Click to Enlarge

The inventory adjustment history will give you the following information:

  • Date and time of the adjustment
  • BackOffice username of employee who made the changes
  • Reason for the adjustment (for adjusted inventory method default message is Updated in BackOffice)
  • Total number of stock added or removed for that item
  • The item cost at time of adjustment
  • The total line cost reflects quantity X average cost at the time of adjustment
  • Sum of totals for all inventory adjusted during that period