Socket Barcode
Scanner Setup

Socket Bluetooth Barcode Scanners connect wirelessly with the iOS or Android ShopKeep Register app to ring up items by scanning their barcodes and, when using the S740 model only, to validate sales restrictions by scanning customer state-issued IDs and driver’s licenses. Charge the scanner, pair it with the register, and add item UPC codes to BackOffice to get started.

Setting up The Mini USB Barcode Scanner by ID Tech or a Zebra USB Barcode Scanner? Find the setup article for your scanner here.

Watch our Barcode Scanner Setup video below:

Barcode Scanner Setup

Table of Contents

In the Box

The Socket Barcode Scanner ships with all of the parts listed below.

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  • Socket Barcode Scanner (with pre-installed batteries)
  • USB Charging Cable
  • Wrist Strap
  • Getting Started Guide
  • Charging Accessories Insert
  • Thank You Insert (not pictured)
  • Charge the Scanner

    Socket scanners use rechargeable batteries to keep your store’s operations moving for a full day. Plug the scanner in to charge before using it the first time and whenever its batteries are running low.

    1. Plug the USB charging cable into the scanner or charging dock (sold separately).
    2. Plug the USB end of the charging cable into a 5V/1A charging adapter (sold separately).

      Purchase a compatible charging adapter here.

    3. Plug the charging adapter into a power outlet.
    4. If using a charging dock, place the scanner on the dock.
    5. If setting up the scanner for the first time, allow it to charge for 6 hours.

    Having trouble charging the scanner? Visit one of the troubleshooting guides below for help:

    Pair Scanner

    With the Socket scanner charged, pair it with the register to begin using it to scan items. The specific steps to pair the scanner will vary based on whether you use the iOS or Android ShopKeep Register app.

    On iOS

    If using the iOS ShopKeep Register app, follow the steps below to pair the Socket scanner with your iPad in the Settings app.

    1. Hold the power button to turn the scanner on.
    2. (Optional) Put the scanner into Application Mode by scanning the relevant barcode in the user manual.

      Application mode allows full access to the keyboard in ShopKeep without having to double-tap the scanner power button and is required to be able to validate sales restrictions by scanning customer state-issued IDs and licenses (S740 model only).

      Download the manual for your specific scanner and learn more about scanner modes here.

    3. Open the iPad's 'Settings' app.
    4. Tap 'Bluetooth'.
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    5. Switch Bluetooth on and tap the 'Socket' device.
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    6. Wait for the Socket's status to change to Connected'.

      The scanner is now ready to use in ShopKeep and will remain paired with the iPad until powered off, disconnected, or unpaired.

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    If you have difficulty pairing the scanner, visit our Barcode Scanner Troubleshooting guide for help.

    On Android

    If using the Android ShopKeep Register app, follow the steps below to pair the Socket scanner with your Android tablet in the ShopKeep app.

    Socket scanner integration is only available on the latest compatible versions of the Android ShopKeep Register app. This scanner will not connect to the ShopKeep Register on The Mini or The Station. For help updating the Android ShopKeep Register app, visit the Introduction to Android article.

    1. Hold the power button to turn the scanner on.
    2. Follow the steps here on the register to turn Bluetooth on.
    3. Sign into the ShopKeep Register app as a Register Manager.
    4. In ShopKeep, tap ‘Setup’ on the register menu.
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    5. Select ‘Scanners’.
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    6. Tap the ‘+’ to set up a new scanner.
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    7. Select ‘Socket Mobile’.
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    8. Scan the first barcode displayed on screen to reset the scanner to factory settings.

      To avoid scanning the second barcode, cover it with a finger. After scanning the first barcode, the scanner will beep 8 times and automatically power off.

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    9. Power the scanner back on.
    10. Scan the second barcode displayed on screen to put the scanner into Application Mode.

      To avoid scanning the first barcode again, cover it with a finger. Application Mode is required for connecting the scanner to the Android ShopKeep Register app.

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    11. Tap ‘Done’ to dismiss the barcode prompt.
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    12. Tap the Socket scanner to pair it with the register.
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    13. When prompted, tap ‘OK’ to accept the Bluetooth pairing request.
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    14. Wait for the status of the scanner to change to ‘Connected’.

      The scanner is now ready to use in ShopKeep and will remain paired with the register until powered off, disconnected, or unpaired.

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    If you have difficulty pairing the scanner, visit our Barcode Scanner Troubleshooting guide for help.

    Unpair Scanner

    Unpair the scanner from the register in order to pair it with a different device or change the scanner’s mode. The specific steps to unpair the scanner will vary based on whether you use the iOS or Android ShopKeep Register app.

    On iOS

    If using the iOS ShopKeep Register app, follow the steps below to unpair the Socket scanner from your iPad in the Settings app.

    1. Open Settings on the iPad.
    2. Tap 'Bluetooth'.
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    3. Tap the blue ⓘ next to the scanner.
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    4. Select 'Forget This Device'.
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    5. Tap 'OK' to confirm.
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    On Android

    If using the Android ShopKeep Register app, follow the steps below to unpair the Socket scanner from your Android tablet in the Settings app.

    The steps below show how to unpair a Bluetooth device on our supported Samsung Galaxy Tab A (2019) tablet running Android 10, but steps for other devices and versions of Android may vary. For help, contact your device manufacturer or visit Android support.

    1. Open the ‘Settings’ app.
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    2. Select ‘Connections’.
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    3. Tap ‘Bluetooth’.
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    4. Tap the gear icon next to the Socket scanner.
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    5. Select ‘Unpair’.
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    Scanner Modes

    Socket scanners support multiple modes of operation. Basic Mode (HID) is the default for all scanners, but the ShopKeep Register app also supports Application Mode. Learn about each mode below to decide which to use with your scanner.

    Before switching your scanner’s mode, you must unpair the scanner from your iPad.

    Basic Mode (HID)

  • Basic Mode (HID) comes default on all our barcode scanners.
  • Use this mode to scan item UPC codes into BackOffice from an iPad.
  • We do not support using Basic Mode with the Android ShopKeep Register app.
  • In this mode, the scanner acts as a keyboard. To use the iPad’s virtual keyboard, double-tap the scanner’s power button.
  • Command codes and instructions for Basic Mode can be found in the manuals below:
  • Application Mode

  • Application mode allows full access to the keyboard in ShopKeep without double-tapping the scanner’s power button.
  • If using sales restrictions, the scanner must be in this mode to be able to scan customer state-issued IDs and licenses (S740 model only).
  • Command codes and instructions for Application Mode can be found in the manuals below:
  • S700 Scanner Guide (iOS: pages 16 – 17, Android: pages 18 – 19)
  • S730 Scanner Guide (iOS: pages 16 – 17, Android: pages 18 – 19)
  • S740 Scanner Guide (iOS: pages 15 – 16, Android: pages 17 – 18)
  • Look at the label on the bottom of your scanner to find its model number.

    Add UPC Codes

    Add item UPC codes to BackOffice so you can scan them at the register. For large quantities of items, consider using Bulk Management to import UPC codes from a spreadsheet.

    1. Visit the Item List in BackOffice or from the ShopKeep Register app (employees with BackOffice permissions only).
      • In BackOffice, click ‘Items’ and select ‘Item List’.
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      iOS ShopKeep Register App

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      Android ShopKeep Register App

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    2. Select an item to edit or add a new item.
    3. Click the 'UPC' field and scan (or manually type) the UPC code on the item.
      • In the iOS ShopKeep Register app, scanning UPC codes into the ‘UPC’ field requires the Socket scanner to be in ‘Basic’ mode. To learn how to change the mode of the scanner, visit the Scanner Modes section above.
      • UPC codes must be 8, 12, or 13 digits in length and cannot begin with 2, 4, or 5.
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    4. Select a save option to finish editing or creating the item.
    5. If adding UPC codes in BackOffice, get updates on the iOS or Android register to sync the changes made to the register.

    Do you have more questions? Check out our Barcode Scanner FAQ. Visit our Best Practices guide to learn how to care for your scanner.