Epson TM-m10 / TM-m30 Ethernet Printer Setup

The Epson TM-m10 and TM-m30 Ethernet Printers plug directly into your router to print receipts and/or tickets over a Wi-Fi network. In this guide, learn how to set up the printer hardware and connect it to the ShopKeep Register.

Setting up a Star Micronics TSP100 ethernet receipt printer? Visit this article instead.

Watch our setup video below:

Epson Ethernet Printer Setup

Table of Contents

In the Box

The Epson TM-m10 and TM-m30 Ethernet Printers ship with the parts listed below.

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  • Epson TM-m10 / TM-m30 Ethernet Printer
  • Paper roll
  • Wall adapter
  • Adapter cable
  • Manual
  • Printer Hardware Setup

    Complete the basic steps of plugging the printer into your router, connecting it to power, and loading paper. After setup, the device can be connected to ShopKeep for use at the register.

    You must have Wi-Fi at the location and access to the router to set up this printer. The printer must be plugged into a router via ethernet cable to connect with the iPad.

    1. Locate the bottom panel with four rubber feet.
    2. Pull the panel away from the printer to remove it.
    3. Remove the other panel.
    4. Plug the power adapter cable into the round port.
    5. (Optional) Connect a cash drawer to the printer.
      a Plug the small end of the cash drawer cable into the printer’s cash drawer port.
      b Plug the larger end of the cash drawer cable into the bottom of the drawer.
    6. Plug an ethernet cable into the printer's network port.
    7. Connect the opposite end of the ethernet cable to an open numbered port on the router.
    8. Snap the printer's bottom panel back into place.
    9. Snap the side panel back into place.

      The panels are interchangeable, so attach them in whichever orientation you prefer.

    10. Connect the adapter cable to the wall adapter, then plug the wall adapter into a power outlet.
    11. Press the power button to turn on the printer.
    12. Lift the gray latch to open the cover, load the paper, and close the cover on the paper.

      The paper must feed from the bottom of the roll as shown below.

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    13. Wait for the status light to turn solid blue and for the other lights to turn off.

      If this does not happen, visit our troubleshooting guide for help.

    14. Follow the steps below to connect the printer to ShopKeep.

    Connect to ShopKeep

    With the printer hardware set up, connect the printer to the ShopKeep Register app to start printing receipts and/or tickets.

    Before continuing, make sure the iPad is connected to the Wi-Fi network of the router the printer is plugged into.

    1. In ShopKeep, open the Control Panel and tap 'Hardware Setup'.
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    2. Tap 'Printer Setup'.
    3. To use the printer for receipts, toggle the switch for the TM-m10 / TM-m30 under 'Receipt Printers'.

      Don’t see the printer listed? Visit our troubleshooting guide for help.

      • Switches can be toggled on and off at each register to change the status of printers at that register.
      • To learn how to connect the TM-m10 / TM-m30 as a ticket printer, visit our ticket printing article.
      Click to Enlarge
    4. (Optional) Tap the ‘Test Print’ button to test the connection between ShopKeep and the printer.

      If successful, this prints a slip of paper with the printer’s name, MAC address, and the date/time.

      If the printer doesn’t print, visit our Epson Printer Troubleshooting guide for help. If you have trouble opening the attached cash drawer, visit our Cash Drawer Troubleshooting guide.

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