Epson Printer Troubleshooting

Here we’ll look at some troubleshooting tips for common issues that could occur when using our collection of Epson TM-m10 printers.

Table of Contents

Bluetooth Pairing Issues

The Bluetooth printer can disconnect from the iPad if Bluetooth connection is lost. Let’s take a look at solutions to problems that might occur when trying to reconnect or pair the Epson TM-m10 Bluetooth Printer.

My printer will not pair with the iPad.

  1. In the iPad Settings app, tap 'Bluetooth' and look for 'TM-m10...' listed as a device.
  2. When 'TM-m10...' appears, tap the blue 'i' and select 'Forget This Device'
  3. Tap 'TM-m10...' to try re-pairing the device.

If the issue persists:

  1. Turn the printer off, then back on.
  2. Force quit the ShopKeep app.
  3. Follow the steps in our setup guide to pair the printer.

I paired the printer with the iPad, but nothing prints when I try to print receipts.

The iPad and printer may have disconnected.

  1. Check printer setup in ShopKeep to see if the printer is switched on.
  2. Open the iPad’s Settings app.
  3. Tap 'Bluetooth' and check if 'TM-m10' is connected. If the printer is not connected, pair it with the iPad.

The printer is paired and prints receipts, but won’t print kitchen tickets.

  1. On the iPad, go to 'Hardware Setup', then 'Printer Setup', and make sure that the switch is turned on under the Ticket Printing section.
  2. Be sure that ticket printing is set up in BackOffice.

My iPad and printer are connected, but not connected in the Bluetooth settings.

  1. Turn Bluetooth off, then back on.
  2. Pair the printer .

If the issue persists:

  1. Tap the 'i' icon next to the printer.
  2. Tap 'Forget this Device'.
  3. Try pairing the printer again.

Networking Issues

The printer can disconnect from the iPad if the Wi-Fi connection is lost. Here are some solutions to problems that might occur when trying to reconnect the Epson TM-m10 Ethernet and Wi-Fi Printers.

My printer is set up, but I don’t see it in Printer Setup.

  1. Open Settings on the iPad and make sure it is on the same Wi-Fi network as the printer.

If your iPad frequently connects to the wrong Wi-Fi, visit iPad Settings Troubleshooting for help.

The printer is connected and prints receipts, but won’t print kitchen tickets.

  1. On the iPad, go to ‘Hardware Setup’, then ‘Printer Setup’.
  2. Make sure that the switch is turned on under the Ticket Printing section.
  3. Be sure that ticket printing is set up in BackOffice.

Hardware Issues

Here you can find issues specific to Epson TM-m10 Bluetooth, Ethernet, and Wi-Fi printers, including error lights and paper issues.

The orange exclamation point light is on.

This usually occurs when the printer cover is open.

  1. Press down on the printer's lid to make sure that it is closed securely.
  2. If the light remains on, reset the printer.

The printer will not print and the orange paper light is on, but there is paper in the printer.

  1. Check that the printer paper is not jammed.
  2. Turn the printer off and back on again and wait for a solid blue status light.

The iPad says that my printer is out of paper, but there is paper in the printer.

  1. Check that the printer paper is not jammed.
  2. Turn the printer off and back on again and wait for a solid blue status light.

The printer works, but all of the receipts come out blank.

  1. Make sure you are using the paper that comes with the printer or any other thermal paper.

    The TM-m10 is a thermal printer that uses thermal receipt paper.

  2. Make sure that the paper is inserted with the lead coming up from the bottom.

    The paper can only print on one side.

My printer is switched ON, but none of the printer’s lights are visible.

The printer is not receiving power.

  1. Check that the power cable is connected securely to the back of the printer and to a wall outlet.
  2. If the problem persists, try using a different power outlet.

Reset Printer

If you are still having trouble with the printer, try resetting it and repeating the set up steps.

  1. Turn the printer off.
  2. Using a paper clip, press the 'SW' button on the bottom of the printer.
  3. Power on the printer while continuing to hold the 'SW' button. Release the 'SW' button when the printer begins to print.
  4. The printer will reset and show a solid blue status light on the front when the reset is complete.
  5. Click the link for your printer and follow the steps to reconfigure.