Diagnostics Screen

The Diagnostics Screen is your one-stop answer to everything on your iPad register from connection status to devices plugged in.

Table of Contents

Find the Diagnostics Screen

The Diagnostics screen is located directly within the ShopKeep app.

  1. Sign into ShopKeep as a manager.
  2. On the Control Panel, select 'Overview' (under 'Diagnostics').
    Click to Enlarge

Understanding Diagnostics

Check Diagnostics whenever something doesn’t seem quite right with the register. But to get the most out of it, you’ll need to know what you’re looking for.

Click to Enlarge

Stock Items

The number of inventory items you currently have listed on the iPad. Not the physical count of inventory.

Note: If you haven’t sync’d with the BackOffice in a while, this count could be different from your BackOffice.

Employees

The number of employees you have listed in BackOffice.

Note: If you haven’t sync’d with the BackOffice in a while, this count could be different from your BackOffice.

Customers

The total number of customers in your customer list in BackOffice.

Note: If you haven’t sync’d with the BackOffice in a while, this count could be different from your BackOffice.

ShopKeep Register Version

The version of the ShopKeep app running on that iPad. Learn how to update your ShopKeep app here.

Last “Get Updates”

Last time the ShopKeep app on that iPad synced with BackOffice.

WiFi Network Name

The WiFi network your iPad is currently connected to. Set up when you configure your router.

IP Address

The iPad’s IP address on your network.

Internet Connection Status

Check if the iPad has internet access and an active connection.

The bars on your iPad only tell you if you are connected to your WiFi network.

BackOffice

Check to see if BackOffice is up and talking to the ShopKeep app.

Visit our status page to see if there are issues.

Credit Card Processing

See not only if you have credit card processing, but if it’s running as well.

Check our status page to see if there are issues.

Credit Card Reader

Double check that the iPad recognizes your credit card reader. If your reader is connected, but this says ‘Not Connected’, visit one of our Credit Card Reader Troubleshooting guides for help.

Pending Queue / Delayed Queue

The amount of information en route to the BackOffice from the register. If there is an error here, visit our Manager Functions Troubleshooting guide to resolve it.

Force Get Updates

If you have made updates to BackOffice but are not seeing them on the register tap this button.

Send Diagnostics

This button will send your database from the iPad to ShopKeep for analysis. Usually only performed at the request of a Customer Care agent.


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