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Modifiers
Modifiers are item options that allow customers to personalize their order. With Modifiers, a customer can select how they’d like their burger cooked, which additions (i.e. extra bacon) they’d like, and if they’d prefer holding an ingredient (i.e. the bun) due to allergies or personal preference.
Modifiers keep your menu clear, allow customers to personalize their order, and print on kitchen tickets and receipts. Anyone with BackOffice access can easily add modifiers to existing inventory items.
(Optional) Uncheck 'Show modifiers when I sell this item' to prevent the register from automatically asking cashiers to select modifiers when the item is added to a sale.
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(Optional) Hover over any of the '?' to view a generic preview of the modifier buttons as they will appear on the register.
Follow the instructions below to add or copy modifiers to the item.
Modifiers cannot be imported in bulk and must be added manually to items using the steps below.
If you already added modifiers to an item, you can copy those modifiers to another item.
Single Choice Modifiers
Single choice modifiers allow customers to make just one selection from a group of several potential choices. For example, choosing between mild, spicy, or extra spicy salsa with an order of chips.
On the iPad, open the Control Panel and tap 'Get Updates' to update the register.
If you receive an error while getting updates, visit our Troubleshooting Guide for help.
Multiple Choice Modifiers
Multiple choice modifiers allow customers to select as many options as they want but no more than one of any particular option. There are two types of multiple choice modifiers:
Add-ons are for any extras, toppings, etc. that a customer can add to an item (i.e. tomatoes, mushrooms, lettuce, onions, cheese, whipped cream, sprinkles).
“NO” Options are used to hold ingredients that otherwise come standard with an item (i.e. no onions, no cheese, no bun)
Click ‘Add an option’ under Add-ons or "NO" Options.
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Enter a name and an optional amount.
Add-ons: enter an ‘Add to price’ that raises the item’s price when the modifier is selected at the register. “NO” Options: enter a ‘Discount when OFF’ that decreases the price when the modifier is deselected.
On the iPad, open the Control Panel and tap 'Get Updates' to update the register.
If you receive an error while getting updates, visit our Troubleshooting Guide for help.
Copy Modifiers from an Item
If multiple items use the same modifiers, copy the modifiers from an existing item over to the others. This allows you to avoid reentering modifiers one by one.
Click 'Copy / Import from another item' next to 'Groups - Single Choice'.
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Search for an item and select a group of single choice modifiers to copy.
This adds the selected group of modifiers to the item.
On the iPad, open the Control Panel and tap 'Get Updates' to update the register.
If you receive an error while getting updates, visit our Troubleshooting Guide for help.
Modifiers at the Register
Cashiers can ring up a customer’s modifier selections on the iPad register in just a few taps. Because modifiers print on kitchen tickets and receipts, prep staff will know exactly how to prepare the order.
Use the Sales by Modifier and Variant report to see which modifiers are most and least popular so you can decide what to up-sell.
NOTE: This feature is only available for ShopKeep merchants on select pricing packages.
Click 'Reports' and select 'Modifiers and Variants'.
The Sales by Modifier and Variant report shows how much of each item, modifier, and variant were sold. To learn how to read, filter, export, and print this report, visit our full Modifiers & Variants Report article.