Modifiers

Modifiers are item options that allow customers to personalize their order. With Modifiers, a customer can select how they’d like their burger cooked, which additions (i.e. extra bacon) they’d like, and if they’d prefer holding an ingredient (i.e. the bun) due to allergies or personal preference.

Modifiers are compatible only with basic items, not items with variants. Visit the Variants vs. Modifiers article to learn about each type of item and decide which to use for your inventory.

Watch our Item Modifiers video below:

Table of Contents

• Add Modifiers to an Item
• Single Choice Modifiers
• Multiple Choice Modifiers
• Copy Modifiers from an Item
• Modifiers at the Register
• Modifier Reporting

Add Modifiers to an Item

Modifiers keep your menu clear, allow customers to personalize their order, and print on kitchen tickets and receipts. Anyone with BackOffice access can easily add modifiers to existing inventory items.

1. Click 'Items' and select 'Item List'.

   

2. Search for and select a basic inventory item.

   Basic items do not have an icon or arrow next to the item name.

   

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3. Click the 'Modifiers' tab.

   

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4. (Optional) Uncheck 'Show modifiers when I sell this item' to prevent the register from automatically asking cashiers to select modifiers when the item is added to a sale.

   

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5. (Optional) Hover over any of the '?' to view a generic preview of the modifier buttons as they will appear on the register.

   

6. Follow the instructions below to add or copy modifiers to the item.

   Modifiers cannot be imported in bulk and must be added manually to items using the steps below.

   • Add Single Choice Modifiers

   These are for either/or choices the customer can make (e.g. Rare, Medium, or Well Done).

   Add Multiple Choice Modifiers

   These are used for add-ons, extras, and for holding ingredients (e.g. Extra Cheese or No Onions).

   Copy Modifiers from an Item

   If you already added modifiers to an item, you can copy those modifiers to another item.

Single Choice Modifiers

Single choice modifiers allow customers to make just one selection from a group of several potential choices. For example, choosing between mild, spicy, or extra spicy salsa with an order of chips.

1. Click ‘Add a Group’.

   

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2. Enter a name for the group and enter a name for the 'Base' option.

   The Base is the default option that is automatically selected when the item is rung up.

   

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3. Click ‘Add another option’ to add an additional option to the group.

   

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4. Enter a name and an optional ‘Add to price’.

   The Add to price increases the item’s sales price when that option is selected at the register.

   

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   Check one of the gray boxes to turn a different option into the Base.
5. (Optional) Repeat steps 3-4 as needed to add more options to the group.
6. (Optional) Click ‘Add another group’ to create a new group of single choice modifiers.

   Then repeat steps 2 – 5 to enter options for that group.

   

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7. Click ‘OK’ to save changes.

   

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8. On the iPad, open the Control Panel and tap 'Get Updates' to update the register.

   If you receive an error while getting updates, visit our Troubleshooting Guide for help.

Multiple Choice Modifiers

Multiple choice modifiers allow customers to select as many options as they want but no more than one of any particular option. There are two types of multiple choice modifiers:

1. Click ‘Add an option’ under Add-ons or "NO" Options.

   

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2. Enter a name and an optional amount.

   Add-ons: enter an ‘Add to price’ that raises the item’s price when the modifier is selected at the register.
   “NO” Options: enter a ‘Discount when OFF’ that decreases the price when the modifier is deselected.

   

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3. (Optional) Click ‘Add another option’ to enter additional Add-ons or "NO" Options.

   Then enter a name and optional amount for each.

   

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4. Click ‘OK’ to save changes.

   

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5. On the iPad, open the Control Panel and tap 'Get Updates' to update the register.

   If you receive an error while getting updates, visit our Troubleshooting Guide for help.

Copy Modifiers from an Item

If multiple items use the same modifiers, copy the modifiers from an existing item over to the others. This allows you to avoid reentering modifiers one by one.

1. Click 'Copy / Import from another item' next to 'Groups - Single Choice'.

   

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2. Search for an item and select a group of single choice modifiers to copy.

   This adds the selected group of modifiers to the item.

   

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3. Repeat step 2 for each additional group of single choice modifiers.
4. Click the copy / import option next to 'Options - Multiple Choice'.
5. Search for and select an item to copy its multiple choice modifiers.

   This adds the modifiers from the selected item to this one.

   

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6. Click 'OK' to save changes.

   

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7. On the iPad, open the Control Panel and tap 'Get Updates' to update the register.

   If you receive an error while getting updates, visit our Troubleshooting Guide for help.

Modifiers at the Register

Cashiers can ring up a customer’s modifier selections on the iPad register in just a few taps. Because modifiers print on kitchen tickets and receipts, prep staff will know exactly how to prepare the order.

1. Tap, search, or scan an item to ring it up.

   

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2. Tap to select / deselect modifiers, then press 'Done'.

   

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   Don’t see the modifier buttons? Tap the line item on the transaction screen to pull them up.
3. (Optional) Tap a line item to edit its modifier selections.

   

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4. Finish the sale as usual.

   If you’re not sure how to finish, visit our Running Sales at the Register article for help.

Modifier Reporting

Use the Sales by Modifier and Variant report to see which modifiers are most and least popular so you can decide what to up-sell.

NOTE: This feature is only available for ShopKeep merchants on select pricing packages.

1. Click 'Reports' and select 'Modifiers and Variants'.

   

   The Sales by Modifier and Variant report shows how much of each item, modifier, and variant were sold. To learn how to read, filter, export, and print this report, visit our full Modifiers & Variants Report article.

   

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