This feature is only available for ShopKeep merchants on select pricing packages.

Shifts Summary

The Shifts Summary gives an overview of cash flow during each shift. This report includes opening/closing drawer amounts, drawer overages/shortages, and other related events affecting the cash drawer.

Table of Contents

Run the Summary

From BackOffice, run the Shifts Summary for an overview of all shifts active during a selected date.

  1. Click 'Analytics' and select 'Shifts Summary'.
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  2. Click the Date icon to choose a preset or custom range, then click 'Retrieve'.
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    If the information on the report looks incorrect for the selected date range, visit our Analytics Troubleshooting guide for help.

Read the Summary

The Shifts Summary gives information on cash flow for each shift so you can monitor the cash drawer from anywhere. Learn how to read the Shifts Summary to get the most benefit from its details.

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Register | Name/number of the register. A green dot means an open shift, red means a closed shift.

Opening Manager | Name of the manager who opened the shift.

Opened | Date and time the shift was opened.
If the opening date or time is wrong, visit our troubleshooting guide for help.

Closing Manager | Name of the manager who closed the shift.

Closed | Date and time the shift was closed.
If the closing date or time is wrong, visit our troubleshooting guide for help.

# Guests | Total number of guests served during the shift.
This column only appears when the ‘Restaurant’ register type is enabled.

Starting Cash | Opening drawer amount as entered by the manager who opened the shift.

Cash Tenders | Total cash added to the drawer due to sales run during the shift.

Cash Returned | Total cash removed from the drawer due to returns performed during the shift.

Payouts / Pay Ins / Drops / Inventory Purchases | Amount of cash added to or removed from the drawer due to pay ins and payouts.

Expected Cash | Amount of cash expected to be in the drawer at the end of the shift.
This is calculated as: Starting Cash + Cash Tenders – Cash Returns – Payouts/Drops/Inventory Purchases + Pay Ins

Actual Cash | Closing drawer amount as entered by the manager who closed the shift.

Variance | Actual Cash minus Expected Cash. A negative value means the drawer was short and a positive value means it was over. This value is always negative for open shifts.
Wondering why a shift was over/short? Visit our Analytics Troubleshooting guide for help.

For a similar overview of shifts by register, try the ‘Register Status’ section of the Bird’s Eye View.


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