Opening & Closing
Register Shifts

Open and close a register shift each business day to maintain accurate reporting and make it easy to balance the cash drawer at the end of the day.

Only Register Managers can open and close register shifts. Register shifts cannot be opened or closed from BackOffice.

Watch our Open & Close Your Shift video below:

Open & Close Your Shift

Table of Contents

Open a Register Shift

One of the first steps to starting your day in the ShopKeep Register app is to open a register shift. The register shift must be open before cashiers can run transactions.

  1. From the sign in screen, enter a Register Manager code and tap 'Sign In'.

    Signing in is only necessary if more than 1 employee is set up in BackOffice. If unable to sign in, visit our Login / Access Troubleshooting guide for help.

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  2. If necessary, select 'Open Register Shift' on the Main Menu.
    • Don’t see ‘Open Register Shift’? Tap ‘Open Shift’.
    • Each register can have one register shift open at a time, but multiple shifts can be opened each day.
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  3. Count the drawer's starting cash, enter that amount, and tap 'Open Shift'.

    The starting cash drawer amount cannot be changed after opening the register shift.

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Close a Register Shift

When your business closes each day, close the register shift in the ShopKeep Register app to end your day. After the register shift is closed, cashiers cannot run transactions.

  1. Sign in to ShopKeep as a Register Manager.

    Signing in is only necessary if more than 1 employee is set up in BackOffice. If unable to sign in, visit our Login / Access Troubleshooting guide for help.

  2. Open the Main Menu and tap 'Close Register Shift'.

    Don’t see ‘Close Register Shift’? Tap ‘Close Shift’.

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  3. Enter the total cash left in the drawer and tap 'Close Shift'.
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    Any variance between the actual and expected cash drawer amount is reported on the Z Report and Shifts Summary.
  4. (Optional) Tap ‘Print Z Report’ to print a Z Report to a connected receipt printer.

    Print the Z report for all staff or tap ‘All Employees’ and select an employee to run the report for that specific person.

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  5. (Optional) Tap 'Sign Out' to return to the sign in screen.

    ‘Sign Out’ is only available when more than 1 employee is set up in BackOffice.

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Visit our troubleshooting guide if you have trouble opening and closing register shifts or our FAQ if you have any questions.


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